Kelly Jeep Chrysler

Worst service experience of my life. Zero communication from the service department staff. Despite making an appointment, it’s been almost two weeks and my vehicle still has not even bee Zero communication from the service department staff. Despite making an appointment, it’s been almost two weeks and my vehicle still has not even been looked at. Had they been honest up front, I would have brought my vehicle elsewhere. If you’re going to offer a service to customers, you should be able to do it in a timely and efficient manner. More

Mr. Strazzere coordinated a most satisfactory buying experience. The entire team were most professional and accommodating. experience. The entire team were most professional and accommodating. More

We bought a used SUV from Kelly's. Everything went very straightforward. Josh helped us with great patience, kindness and guidance as we just moved to Massachusetts. Highly recommend! Everything went very straightforward. Josh helped us with great patience, kindness and guidance as we just moved to Massachusetts. Highly recommend! More

Yamen has always been amazing and gone above and beyond to make sure I am well taken care of. He is the best! to make sure I am well taken care of. He is the best! More

Our sales rep, Josh Eckstein, was a complete professional and pleasure to work with in helping with our vehicle. After finding our vehicle on the Kelly Jeep website, we connected with Josh. He quickly moved and pleasure to work with in helping with our vehicle. After finding our vehicle on the Kelly Jeep website, we connected with Josh. He quickly moved things along and had our vehicle secured, cleaned, and ready for pickup in 2 days! Josh walked us through all the vehicle’s features and safety points. He was able to answer any questions we had. I highly recommend Josh and the team at Kelly Jeep Chrysler. More

Just purchased a new Compass. This is 4th Jeep I have purchased from them. Great Dealership!! This is 4th Jeep I have purchased from them. Great Dealership!! More

Buyer beware. This is my 3rd service appointment for my 2022 Wrangler. If you want to wait more than expected time for service, book with Kelly Jeep Lynnfield, MA. This is my 3rd service appointment for my 2022 Wrangler. If you want to wait more than expected time for service, book with Kelly Jeep Lynnfield, MA. Next of my 3 visits to this dealership they have fixed nothing. The successful service occurred with an oil change which has me thinking if it was in fact done. Anyway my back seat did not flip on my jeep. The jeep has 9000 miles on it and first I was told that it did not work that way. Next when I went out to show them how it worked , they then attempted to fix it. After 2 hours the Jeep was returned and not only was it not fixed , I was billed for service on a car that has a standard and extended warranty. I spoke to the service manager who blows. Please see the jeep site jeep.com to confirm that the warranty provided includes parts and service. After an extended discussion the General Manager (who was good)removed the charge less he get picketed outside his establishment. Anyway if you want a dealership that will be dishonorable from point of purchase to the service continuum this is the place. If you do not believe me book 3 service appointments there and track what you pay and what if anything gets fixed. We have the choice as consumers to purchase anywhere and good service is worth the money. Your time and money is best spent elsewhere, but give it a shot and then please do as I have and document your experience both on websites such as these as well as with Chrysler. Kelly please spare me the "I am sorry for your experience" speech.... been there, done that and moving on. More

Amazing car buying experience, so happy we stop in and bought our new Cherokee at Kelly. bought our new Cherokee at Kelly. More

Service department was very professional caring polite very quick and easy they were very nice polite very quick and easy they were very nice More

Brought my renegade in on a Monday to diagnose having no parking sensors. Called on Tuesday no return call, Wednesday same. Finally reached cleiton who rudely asked me why do I keep calling? Finally went to parking sensors. Called on Tuesday no return call, Wednesday same. Finally reached cleiton who rudely asked me why do I keep calling? Finally went to pick up the jeep only to find out that they have to order the sensor, it will take 3 or 4 days. they will call when it comes in. After 2 weeks I called, yes it was in. I made an appointment for a Saturday to have it installed, got there in the morning, was told it might be ready on Monday??? It is now Monday I left a message for Cleiton who was at lunch, was told he will call me back. It is now 3;00. By the way when we dropped it off on Saturday, I tried to tell Reise what a difficult time we are having, he said "whenever I have a bad time someplace I will go someplace else!!!!" Guess he told me. More