Kelly Jeep Chrysler

The person's that work there are all nice and professional. They all know what they are doing. Trying to do there best to help everyone out on their new car. professional. They all know what they are doing. Trying to do there best to help everyone out on their new car. More

KELLY JEEP DOES NOT MAKE IT EASY. Absolutely the worst customer service from the service department and the receptionists. This is short condensed version its a lot worse than this. Absolutely the worst customer service from the service department and the receptionists. This is short condensed version its a lot worse than this. So my jeep has been in for service 2 times over the last 2 months. They have now had my jeep the second time for almost a month now. All I wanted was simple phone call with an update on what's going on with my jeep as I was told by Clayton when i dropped my jeep for service the first time. The service advisor was supposed to call they don't call for days. So I call and I have to leave messages then I don't get called back. I call again I'm hung up on. I call again i finally get thru and I'm told they don't know whats going on they will call and update in 2 days. Days go by again no call. Finally get jeep back first time it's not fixed right gotta bring it back. Idk it yet but its more broken than before i brought it in. So now I've gotta make another appointment and bring it back again in 2 weeks. During this time my jeep is having more issues than before I brought it in for service. 2nd time Wednesday june 1st drop it off Clayton tells me he will call me on Friday with update. Fri comes and goes, sat comes and goes so finally I call Monday and speak with Joe. Joe says he will call me back in 30 mins with update. 30 mins no call I call next day and get run around. I call leave messages no calls back I call back try to speak to management they connect me with the assistant manager Moses. I tell him the problem ive been having and wanted to pick up my jeep and he says he will take care of things and ill be getting updates even if he is the who updates me. Does that happen? No it does not. so I've got to call them again and play the phone game leaving msg no call back they just put me on hold then hang up or transfer me to recodings of advertisements that are 3 years old. This goes on for weeks. I open a jeep cares case and jeep cares can't even get in touch with them to get info. The reason is because Andrew the service manager only communicates with jeep cares thru emails. So still no updates cause we are waiting for Andrew to answer emails to get my vehicle fixed. Finally I tell jeep cares I want to take my jeep else where it had been 2 weeks no UPDATES from anyone at Kelly. Jeep cares said they will email letting them know that I want to pick my vehicle up and also that they would call and let them know. I also called I had no luck and was told that everyone was gone for the day. Then after jeep cares gets thru i believe I get a call from the service advisor who i was told by the lady at the front desk 10 mins before that he was gone for the day. So clayton gives me what he calls an update. He tells me they THINK there is an issues with an electrical connection wait to hear more and no update on any other issues. My jeep has multiple issues 1 possibly caused by them cause its related to the things they fixed already (its not fixed). Its been there a month and they have only looked into 1 of the issues none of the separate issues have been looked into well waiting to hear from jeep what to do about it. They say they are waiting for the OK from mopar/jeep to get the fix. They have the OK from jeep cares if Andrew would check his emails and respond. So I tell them I'll be taking my business else where beacause the customer service is horrible no one should have to go thru what I have dealt with at Kelly Jeep over the last 2 month and I still don't have answers. Now I'm picking my jeep up and I have to make an appointment to take it somewhere else have them fix it and start all this again because kelly jeep. This has been the absolute worst experience I've ever had. I'd advise everyone to avoid Kelly Jeep They Do Not Make It Easy. I do hope Brian kelly reads this so that something is done about this so others in the future do not have to go thru all that I've been dealing. with. Because the ones ive delt with will not fix things. More

Worst service experience of my life. Zero communication from the service department staff. Despite making an appointment, it’s been almost two weeks and my vehicle still has not even bee Zero communication from the service department staff. Despite making an appointment, it’s been almost two weeks and my vehicle still has not even been looked at. Had they been honest up front, I would have brought my vehicle elsewhere. If you’re going to offer a service to customers, you should be able to do it in a timely and efficient manner. More

Mr. Strazzere coordinated a most satisfactory buying experience. The entire team were most professional and accommodating. experience. The entire team were most professional and accommodating. More

We bought a used SUV from Kelly's. Everything went very straightforward. Josh helped us with great patience, kindness and guidance as we just moved to Massachusetts. Highly recommend! Everything went very straightforward. Josh helped us with great patience, kindness and guidance as we just moved to Massachusetts. Highly recommend! More

Yamen has always been amazing and gone above and beyond to make sure I am well taken care of. He is the best! to make sure I am well taken care of. He is the best! More

Our sales rep, Josh Eckstein, was a complete professional and pleasure to work with in helping with our vehicle. After finding our vehicle on the Kelly Jeep website, we connected with Josh. He quickly moved and pleasure to work with in helping with our vehicle. After finding our vehicle on the Kelly Jeep website, we connected with Josh. He quickly moved things along and had our vehicle secured, cleaned, and ready for pickup in 2 days! Josh walked us through all the vehicle’s features and safety points. He was able to answer any questions we had. I highly recommend Josh and the team at Kelly Jeep Chrysler. More

Just purchased a new Compass. This is 4th Jeep I have purchased from them. Great Dealership!! This is 4th Jeep I have purchased from them. Great Dealership!! More

Buyer beware. This is my 3rd service appointment for my 2022 Wrangler. If you want to wait more than expected time for service, book with Kelly Jeep Lynnfield, MA. This is my 3rd service appointment for my 2022 Wrangler. If you want to wait more than expected time for service, book with Kelly Jeep Lynnfield, MA. Next of my 3 visits to this dealership they have fixed nothing. The successful service occurred with an oil change which has me thinking if it was in fact done. Anyway my back seat did not flip on my jeep. The jeep has 9000 miles on it and first I was told that it did not work that way. Next when I went out to show them how it worked , they then attempted to fix it. After 2 hours the Jeep was returned and not only was it not fixed , I was billed for service on a car that has a standard and extended warranty. I spoke to the service manager who blows. Please see the jeep site jeep.com to confirm that the warranty provided includes parts and service. After an extended discussion the General Manager (who was good)removed the charge less he get picketed outside his establishment. Anyway if you want a dealership that will be dishonorable from point of purchase to the service continuum this is the place. If you do not believe me book 3 service appointments there and track what you pay and what if anything gets fixed. We have the choice as consumers to purchase anywhere and good service is worth the money. Your time and money is best spent elsewhere, but give it a shot and then please do as I have and document your experience both on websites such as these as well as with Chrysler. Kelly please spare me the "I am sorry for your experience" speech.... been there, done that and moving on. More

Amazing car buying experience, so happy we stop in and bought our new Cherokee at Kelly. bought our new Cherokee at Kelly. More