Kelly Jeep Chrysler

Just had my first service call everything went. Smoothly was taken in right away and ready to go in 45 minutes. Outstanding service if it stays like this I’ll be back over and over again thank you Smoothly was taken in right away and ready to go in 45 minutes. Outstanding service if it stays like this I’ll be back over and over again thank you fred also give a shout out to Reise. My service advisor. More

Highly recommend working with Rico…I came into the dealership with minimal time to spare and he got me the lease info & pricing I was looking for ASAP. Terms were clear, easy to understand, and had th dealership with minimal time to spare and he got me the lease info & pricing I was looking for ASAP. Terms were clear, easy to understand, and had the best pricing of 3 dealerships I went to in person. I didn’t intend on closing the deal same day but after a quick negotiation later in the day they got me a great/very fair monthly payment. Next visit I gave a quick deposit & Rico took care of the rest. He made the paper work in-person and the online portion very easy & quick. My work schedule made it hard to be available but Rico worked with me to find super convenient options for finalizing things & the vehicle pickup…much appreciated! More

Service was very professional, no pressure, very polite and accommodating. Manuel was super supportive and knowledgeable on the aspects of purchasing a new vehicle. and accommodating. Manuel was super supportive and knowledgeable on the aspects of purchasing a new vehicle. More

I sent your evaluation! ! Rating Personal evaluation. Enrico Bonfardeci rate scale 1-10 is higher than a 10 rating in my eyes.. He is professional, respectful, and take ! Rating Personal evaluation. Enrico Bonfardeci rate scale 1-10 is higher than a 10 rating in my eyes.. He is professional, respectful, and takes the extra steps to accommodate his customers..... It was not easy for him putting up with me!!!!!You got it right with him! 10, 10, 10...... !!!!😀👍 More

They could not look at my vehicle after waiting 4 weeks and poor customer service. and poor customer service. More

Kevin and Chris are the absolute best. Explained everything in detail and I couldn't be happier with my new car. Very professional but easy to talk too. Explained everything in detail and I couldn't be happier with my new car. Very professional but easy to talk too. More

Friendly service, clean and comfortable waiting room. Faster than expected service. Great communication. Great experience. Faster than expected service. Great communication. Great experience. More

This dealer changed the fluid in my differentials last August. In January I noticed a noise. The dealer had a month long schedule so I took it to my mechanic. He said the noise is coming from the rear di August. In January I noticed a noise. The dealer had a month long schedule so I took it to my mechanic. He said the noise is coming from the rear differential and the fluid was black and appears to be too thin for a differential. He noticed on Carfax that it had been serviced last August and I should take it back there. The Dealer told me it’s not their problem and they could not have used the wrong fluid. He also stated both differentials use the same oil which is incorrect. The vehicle does have 130,000 miles on a 2018 Jeep Wrangler JL, 9,000 since the August service. I’ve driven cars hundreds of thousands of miles and never had a differential issue. In addition the dealer recommended a rear breaks service and wanted to charge me full price. My mechanic told me to service the differential the rotors need to come off so the brake service is only incremental to the whole job and definitely no way to justify charging $1300 on top of the $3000 differential service. I’m very disappointed with this dealers lack of accountability as I believe they did use the wrong fluid which caused the rear to fail. The dealer s Kelly Jeep in Lynnfield MA. More

Had a routine oil change on 2/24/24 Sunday the next day there was a big amount of oil under the engine. We bring the car back to see what went wrong. This dealer never recognized on any wrong doing. They s there was a big amount of oil under the engine. We bring the car back to see what went wrong. This dealer never recognized on any wrong doing. They sent my wife home on a Uber and said they will call her when the car is completed. Also they added that this should be only a few hour. The dealership never call us back on that Monday and they kept the car without calling and with NO communication that they had to keep the car.. This dealership has no care in the world on their customers life and how important this cars are to us. A simple phone call and better planning would be nice to the customer. My wife missed 2 days of work and my daughter missed also 2 days of school. The problem here is that the dealership had yet to accept that they didn’t something wrong while doing a routine oil change on Saturday or any apologies…. Be aware out there. STAY AWAY!!!! More