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Kelly Jeep Chrysler
Lynnfield, MA
1,264 Reviews
The staff at Kelly Jeep Chrysler is ready to help you purchase a new Jeep, Chrysler or used vehicle in the Boston area. When you visit our Jeep-Chrysler dealership, you can expect the superior customer service that you deserve, whether your buying or leasing a vehicle, or servicing your current vehicle.
With years of professional experience and training, our team at Kelly Jeep Chrysler will get you into the Jeep or Chrysler that you desire. Visit our dealership today on Route 1 North in Lynnfield, Massachusetts, or browse our large online selection of new and pre-owned Jeep and Chrysler vehicles on our Kelly Jeep Chrysler website.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,264 reviews
July 20, 2012
My initial contact with the dealership was online through Kelley Byron. She was very helpful with providing pricing information and setting up a time for me to come into the dealership. However, it was dis Kelley Byron. She was very helpful with providing pricing information and setting up a time for me to come into the dealership. However, it was disappointing to come to the dealership and meet with a different person. This person didn't have any of the information that I had given Kelley. I had to wait while he typed all of basic info (name, address, etc) into the computer in front of me. My initial visit I was at the dealer for an hour and a half just to have somebody look at my trade in. I had already test driven the vehicle at another dealer. I went back to Kelley two more times with my sister as she was buying a jeep wrangler. I had decided not to buy the Grand Cherokee at Kelly, because Kelly did not have the silver limited that I want. When my sister went to buy her car, we dealt with Scott. When I told Scot I wasn't buying at Kelly because they didn't have silver, he told me that there was one on the lot. I had called two hours before I came and looked on line and I was told there was no silver. If Scott didn't know that was there, I would have bought from another dealer that night. Once dealing with Scott, things did seem to go more smoothly. However, in the beginning, we did have to give Scott all of the same information that we had already given to Kelley and the previous salesman. After that, everything was prepared when I came in, Scott answered all of my questions, and I was in and out of the dealership much more quickly. The night I took the car home, I noticed that the stereo was skipping. I had to bring the car back for service the first time on July 5th because the external antennae was completely missing. I waited while the antennae was replaced. On the way home, the stereo was still doing the same thing. I called again that day and said I needed to have a courtesy vehicle if I needed to bring the car there again (nobody offered me the vehicle, I had to ask for it). The first day that a vehicle was available was July 10th. I brought the car in and ended up waiting for an hour and a half because the traffic was so bad on 95. I was told then, that the tweeters in the car were bad and needed to be replaced. They did not have the parts in stock and they would take 5-7 days to ship. I was not offered any expedited shipping. After the parts were shipped, the next time a courtesy vehicle would be available was July 20th. Again, nobody offered me the vehicle, I had to ask. I dropped the care off at 10:00 AM and had been told the previous time that it was about a 4 hour job. I called the dealership at 3:30 to ask if the car was ready. It was not and they told me they would need to call me back. They called at 5:30 to tell me I would need to leave the car for the whole weekend and somebody would call me on Monday. Needless to say, I purchased the car almost a month ago and have brought it in 3 times for service and still don’t have a stereo that works properly. I live 30 miles away from the dealer, so this has added an additional 150 miles to my car, not to mention the gas. Also, I was given the courtesy with less than a quarter of a tank of gas, not even enough for my round trip. To top it off, the stereo in the courtesy vehicle has the same skipping problem that my grand Cherokee does. More
by SPENCER_KA
Employees Worked With
Kelley Byron, Scott Lassiter
July 18, 2012
I HAD A POSITIVE EXPERIENCE WITH THE DEALERSHIP. I DID EXTENSIVE INTERNET RESEARCH BEFORE VISITING THE DEALERSHIP, AND (EVENTUALLY) GOT A SLIGHTLY BETTER DEAL THAN I EXPECTED. EXTENSIVE INTERNET RESEARCH BEFORE VISITING THE DEALERSHIP, AND (EVENTUALLY) GOT A SLIGHTLY BETTER DEAL THAN I EXPECTED. More
by tombrunelle
Employees Worked With
AHMED SALEM
July 17, 2012
A couple of weeks back I went to trade in my car for a new Jeep Liberty. After going to a competing dealership and not being able to work out a deal (think mind game and endless haggling) I ended it up a new Jeep Liberty. After going to a competing dealership and not being able to work out a deal (think mind game and endless haggling) I ended it up at Kelly Jeep. I was happy to say that they had a large inventory of all the different Jeep models, not only that but I was able to walk around the lot and look without be chased by sales people. I quickly found a Liberty with the options I wanted for what I thought was a good price. I then went inside and met with my would be salesman Dave who was more than happy to get me started on a test drive as well as go over all the options and features in the Liberty. Overall I must say the buying process was pretty straight forward with no hard sell. While I would have liked to have seen a little more money for my trade (who wouldn't) it was a far cry better than what the other dealership offered me the day before. Also keep in mind that on some of the vehicles Kelly shows all the possible discounts available, some of which the buyer may not be eligible for and I can see where some buyers might call this a bait and switch. To be fair Dave was pretty up front about this from the get go and the Liberty I wanted was still very well priced. Moving into the business office to finalize the deal I met Tom who had a great sense of humor and went over all the finance options and explained everything without any hard tactics at all. Overall I was able to find the vehicle I wanted for a price I was willing to pay with no hard sell or mind games which I was happy about. My advice is make sure you do your research as far as pricing, incentives, trade values and dealership policies go. Also take your time buying if you can. More
by jebarry1
July 17, 2012
I went into this dealership already knowing what car and what features I wanted in the Jeep Grand Cherokee. Corey made the entire experience and process a pleasure. He knew the Jeep Grand Cherokee that I wa what features I wanted in the Jeep Grand Cherokee. Corey made the entire experience and process a pleasure. He knew the Jeep Grand Cherokee that I was interested in like the back of his hand, which essentially made me a lot more comfortable going through with the purchase. Corey was accommodating to all of my needs (feature wise, finance wise etc. etc.) He made the overall experience smooth and fun. Plus he has a great sense of humor and his approach was respectful (not pushy or annoying). Great guy, great dealership. No complaints! More
by cojo1989
Employees Worked With
Tom MacDonald
July 16, 2012
Scott helped me pick a car that I would be happy with. My first choice 6 months ago was not the right one. I came back to let him know how I felt, and he helped me find a solution. I am very happy wit My first choice 6 months ago was not the right one. I came back to let him know how I felt, and he helped me find a solution. I am very happy with my new car and Scott listened to my needs. More
by cad40
Employees Worked With
Scott Lassiter
July 16, 2012
Juan is an excellent salesman, I have purchased 2 vehicles from him. His easygoing nature makes it easy for the customer with no high pressure sales pitches. I would recommend Jaun to anyone to pur vehicles from him. His easygoing nature makes it easy for the customer with no high pressure sales pitches. I would recommend Jaun to anyone to purcahse a jeep product. I hane also worked recently with Artis. He was very friendly and keept me informed on the service needed. He also pointed out some poor tire conditions that I was unaware of. Overall very good to deal with. More
by FNeal
Employees Worked With
Artis Purdie
July 16, 2012
The entire team handled our process from A-Z with terrific care and professionalism. Our deal was a bit more complex with multiple trade-ins and a new lease - yet we were able to get it all done wit terrific care and professionalism. Our deal was a bit more complex with multiple trade-ins and a new lease - yet we were able to get it all done within the day. Their on-site registration was the icing on the cake. Corey was a true pleasure to work with - going the extra mile for us to the end. Thank you all. We will definitely be a repeat customer. More
by jrossw
Employees Worked With
Tom MacDonald
June 13, 2012
This was my first purchase at Kelly Jeep and certainly not my last, Jack was great and he never pressured me. They had a great inventory to choose from which made my decision easy. I would recommend thi not my last, Jack was great and he never pressured me. They had a great inventory to choose from which made my decision easy. I would recommend this dealership to everyone. Matt G More
by mattgoulian
May 30, 2012
Great dealership, friendly staff, easy trade in/swap plates. In an out within the weekend, Love our new Jeep and couldn't complain about a thing! Thanks Kelly!! plates. In an out within the weekend, Love our new Jeep and couldn't complain about a thing! Thanks Kelly!! More
by Ebaker1310
Employees Worked With
May 30, 2012
Corey Nance was very easy to work with. He took the stress out of the purchase. He is very amiable and knowledgeable. We didn't feel pressured and enjoyed the experience. Tom was MacDonald was also ver stress out of the purchase. He is very amiable and knowledgeable. We didn't feel pressured and enjoyed the experience. Tom was MacDonald was also very easy to work with and very helpful in going through and explaining all the paperwork. More
by tree77
Employees Worked With
Tom MacDonald
