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Kelly INFINITI - Service Center

Danvers, MA

4.8
614 Reviews

614 Reviews of Kelly INFINITI - Service Center

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September 21, 2022

This is a really good dealer ship. The sales people are nice and accommodating and the maintenance staff are even better. All of my cars needs are easily taken care of with no stress More

by Erbutler94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cong Truong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Figueiredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Olivia Hobey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roman Babayants
Sep 21, 2022 -

Kelly INFINITI responded

On behalf of all of us here, thank you so much! We are so happy to know that you have had a great experience and everyone has been so helpful and accommodating! We really appreciate you taking the time to share this with us!

September 14, 2022

Nick in service was awesome. I brought my car in for an oil change, but he made sure to show me some issues the mechanic found with my car. Nick took me into the shop and pointed More

by NP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Kelly INFINITI responded

On behalf of Nick, thank you so much! We are happy to know that Nick made sure you and your INFINIT were well taken care of and that everything ran so smoothly! We really appreciate you taking the time to share this with us! We will be sure to pass this along to Nick!

September 03, 2022

James went above and beyond to make sure I was satisfied. A battery change caused a key service light to come on. James had the battery in my key fob changed for no charge and had a master tech stop what he More

by Fieldjas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Pakkila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Kelly INFINITI responded

So happy to know that you had a great experience! It is great that both James and Casey really went above and beyond to take care the issue with the key service light. We really appreciate you taking the time to share this with us - we will be sure to pass this along to James and Casey!

September 03, 2022

James and Pete are accommodating all the time. They get you in and out with no problem. I’m always happy to see them because I know they will get it correct the first time. Thanks More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Kelly INFINITI responded

This really means a lot to us, Joe! We are so happy to know that James and Pete were so helpful and took excellent care of you from start to finish! Please do not hesitate to reach out if there is anything else we can do for you!

September 03, 2022

Was very helpful and a Day before we misunderstand about tire situation and we come back next day and he also was able to help and take care of the issue More

by My infinity
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2022 -

My infinity responded

A day before we was there to resolve the matter, was unable because they shifty close at five on weekdays so we come back next day and was very helpful Jasmine was so nice and Peter also come in and talk and was very helpful and the matter was resolved..Thank You For Your Hard Work.

Sep 06, 2022 -

Kelly INFINITI responded

We are happy to know that everything worked out! It is great that Jasmine and Peter made sure everything ran smoothly and that you were well taken care of! Thank you for taking the time to share this with us!

August 17, 2022

I had my Infiniti serviced last week and Nick was excellent! He took good care of what I needed done and kept me informed every step of the way. Truly wonderful customer service that I really appreci More

by Elizabeth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2022 -

Kelly INFINITI responded

We are so happy to hear this, Elizabeth! It is great to know that you had the opportunity to work with Nick and that he took excellent care of you and your INFINITI! We really appreciate you taking the time to share this with us! We will be sure to pass this along to Nick!

July 27, 2022

Great customer car service. Got in and out quick with in 30-45 minutes for tire change and inspection sticker. More

by Niconadales1993
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey Pakkila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Kelly INFINITI responded

So happy to hear that! It is great that you had such a good service experience and Casey made sure you were well taken care of! We really appreciate you taking the time to share this with us!

July 12, 2022

Service was prompt and staff was helpful and attentive to our needs. They went above and beyond to be helpful More

by gallagherj65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Kelly INFINITI responded

We are so happy to hear that! It is great that you experienced top-notch service and that Pete and the rest of the team took excellent care of you! Thank you so much for taking the time to share this with us!

June 30, 2022

Nick was fantastic. Did not try to push any unnecessary work and cared about my experience. More

by John McAveeney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2022 -

Kelly INFINITI responded

We are so happy to hear that, John! It is great that you had the opportunity to work with Nick and that he made sure you had an awesome experience! Thank you so much for taking the time to share this with us!

June 29, 2022

Jim and his associates always go above and beyond, my experience has always been great. I always take it there for service and I’m always pleased. Thanks for doing a great job. Joe More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2022 -

Kelly INFINITI responded

Hi Joe! We just wanted to reach out and say how much we appreciate this! It is great to know that you had an awesome time working with Jim and Pete and that they took excellent care of you! We will be sure to pass this along! Thank you, Joe!

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