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Kelly INFINITI - Service Center

Danvers, MA

4.8
614 Reviews

614 Reviews of Kelly INFINITI - Service Center

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March 03, 2023

Kelly Infiniti provides fantastic auto services with a top notch staff. Nick greeted me with a friendly smile, took notes about my service needs and got things started immediately. Nick also kept me updat More

by fneil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Kelly INFINITI responded

Wow this means so much to us! We are so happy to see that not only did you have a great experience, both Nick and Maria were so helpful and friendly and made sure you were well taken care of from start to finish. We really cannot thank you enough for taking the time to share this with us as well as your recommendation! We will be sure to pass this along to Nick and Maria!

February 24, 2023

Excellent experience with the service department. Pete explained what they were going to do and kept me informed throughout the process. More

by egs
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2023

Professional and courteous! ! Nick my service advisor explained additional services that need to be addressed. More

by Louise Suozzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Kelly INFINITI responded

Hi Louise! We just wanted to reach out and say thank you! We are happy to see that you had the opportunity to work with Nick and that he made sure everything was explained to you in regards to service on your vehicle. We really appreciate you taking the time to share your feedback with us!

February 08, 2023

My service experience was excellent and efficient my service advisor explained everything and had my car ready in a minimum of time More

by JEDAGOSTINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2023 -

Kelly INFINITI responded

So happy to hear that! It is great to know that you had the opportunity to work with Nick and he made sure both you and your INFINITI were well taken care of! We really appreciate you taking the time to share this with us!

January 31, 2023

Very customer focused to ensure satisfaction. . They do a great job of explaining what needs attention and what can wait More

by Infinity owner 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2023 -

Kelly INFINITI responded

We love to hear that! We are happy to lean that you had the opportunity to work with Nick and that he took excellent care of your INFINITI! Thank you so much for sharing!

January 26, 2023

The service was okay but the sales/lease people are not able to give a direct response to any inquiries, stating that they have to report to Kelly, himself, and can not give a firm quote. They only ask, Ho More

by miaou7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Avola
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Alterio
3.0
This rating includes all reviews, with more weight given to recent reviews.
January 23, 2023

Work was completed under the manufactures new car guarantee, on time and on schedule it was a pleasure doing business at Kelly Infiniti More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Kelly INFINITI responded

We're so happy to hear that, Ron! It is great that you had the opportunity to work with both Jim and Nick and that they made sure both you and your INFINITI were well take care of! Thank you so much for taking the time to share this with us - please let us know if there is anything else we can do for you!

January 10, 2023

Pete and Jim from the service department were great. I would recommend the service department at Kelly Infiniti More

by Kljalbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Kelly INFINITI responded

On behalf of Pete and Jim, thank you! We are so happy to know that you had a great experience and that they both took excellent care of you! We really appreciate your recommendation - please let us know if there is anything else we can do for you!

January 03, 2023

Dealing with Kelly Infinity is always a good experience- the dealership itself is clean and comfortable, the staff is helpful and pleasant. They are very efficient More

by Jaye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Kelly INFINITI responded

Thank you so much, Jaye! We are so happy to know that you always have a great experience and that Nick and Jasmine took excellent care of you! We really appreciate you taking the time to share this with us! Cheers to 2023!

December 24, 2022

Great greatGreat Great Greatest Greatest 👍 Great Great greatGreat Great Greatest Greatest Great greatGreat Great Greatest Greatest More

by Llugar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
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