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Kelly INFINITI - Service Center

Danvers, MA

4.8
614 Reviews

614 Reviews of Kelly INFINITI - Service Center

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September 17, 2015

Oil Change This is my 3rd oil change at Infiniti and the the best experience so far. Adam immediately greeted me upon driving into the garage and completed the o More

by Karen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
Oct 20, 2015 -

Kelly INFINITI responded

Hello Karen! Thank you for letting us know how your recent oil change went at our dealership service center - we greatly appreciate you taking the time out to share this with us. We're so happy that you've had such great service visits with Adam and our team thus far. Please let us know if there's anything else we can do for you Karen, and we hope to see you in again soon!

September 17, 2015

30K service Jeff was very professional and courteous. He had my car ready on time and my car looked great! It was wonderful to get a loaner car. More

by JMG71BC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 20, 2015 -

Kelly INFINITI responded

Thank you JMG71BC, it's a pleasure to be able to assist you during your visit at Kelly Infiniti. We're glad that you enjoyed our loaner car service, and anytime we can help you out, please don't hesitate to contact our team.

September 16, 2015

Great service, great work, fantastic people Every time I walk through the door at Kelly Infiniti I am greeted by a team of tremendous professionals. The work done is fantastic, the service grea More

by SWG0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Irene Gesnaldo, Dave Labrecque, Adam Figueroa
Oct 20, 2015 -

Kelly INFINITI responded

We have a smile on our face because of customers like you SWG0! Thank you for making our job so pleasant and satisfying every day. We don't know where we would be without customers like yourself. Truly, we thank you for sharing your feelings with us - it tells us we're doing something right. Please visit us again soon SWG0, and thank you again for making the time to share your feelings with us about your recent Kelly Infiniti service visit.

September 16, 2015

Amazing service all around a 10! The best service I have ever had via a car dealership Amazing service This part of the survey is annoying though no one wants More

by BCFARRELL311
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindy Herlihy, Nick Irving, David Petillo, Jill Gildart, Adam Figueroa
Oct 20, 2015 -

Kelly INFINITI responded

Thank you BCFARREL311, very kind of you to show your appreciation for our service team. On behalf of them all, we really thank you for your business and your review - it's very kind of you to say that about our team. We're here for you if you need anything, so please don't hesitate to reach out to us again soon BCFARRELL311.

September 16, 2015

Great experience I had multiple reasons for this apt.I needed brakes, a 30,000 mile check, and work to be done in the body shop. I was kept up to date on its progress More

by KKH13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindy Herlihy
Oct 20, 2015 -

Kelly INFINITI responded

Glad to hear that Cindy and Abby were so helpful during your recent visit to our dealership KKH13. Thank you for letting us know how they were able to assist you, and we appreciate hearing how satisfied you were with your appointment. We look forward to seeing you again in the future KKH13 - have a great day!

September 15, 2015

Service David Patillo made it incredibly easy when dropping off my car for service. I just pulled into the service bay and explained what I needed, left a con More

by TRACYPEVERI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : David Petillo
Oct 20, 2015 -

Kelly INFINITI responded

Hi Tracy - thank you for the kind words. Your review is greatly appreciated by David, Maria, and our Kelly Infiniti staff. We try to make it as easy as possible, and we're so happy you experienced just that when you visited our dealership. We promise to continue making it easy for you to work with our service team, and we very much look forward to seeing you back here at our dealership in the future. Take care Tracy!

September 14, 2015

Job well done Went in for my oil change and had great service. My service consultant Abby was great and went through everything with me. I will be sure to return to More

by ANGSANTO77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 20, 2015 -

Kelly INFINITI responded

We look forward to seeing you back again soon ANGSANTO77! Thank you for sharing your experience with Abby and our service team - if you need any other assistance with your oil change or any other service or sales, you know we're here for you anytime ANGSANTO77.

September 14, 2015

Great Adam was great and help me feel good since it was my first time he gave me tour of the place and explain to me how does service deparment treat there More

by FERNANDOA0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
Oct 20, 2015 -

Kelly INFINITI responded

Hi Fernando, thank you so much for reviewing Adam and our dealership. We're glad to hear Adam walked you through our dealership during your first visit - welcome to the Kelly family! We hope that you felt comfortable and welcome at our facility, and we look forward to seeing you back again soon Fernando.

September 14, 2015

Tire pressure check up. I found one of my wheels always shows low pressure sign, and brought to Kelly Infiniti dealer ship. They immediately found the tire has a nail in the More

by HSAIMOTO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kate Goutal, Adam Figueroa
Oct 20, 2015 -

Kelly INFINITI responded

Glad that we diagnosed and took care of your tire repair promptly HSAIMOTO. Thank you for the kind review, and for sharing your experience with our team. Please don't hesitate to reach out if we can help you again.

September 14, 2015

Infiniti Service on 9-10-15 Jeff Mitchell did an excellent job of scheduling my service appointment, communicating with me very well while the car was being serviced, and making More

by RHILL3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 20, 2015 -

Kelly INFINITI responded

Hi RHill3, thank you for letting us know how Jeff took such good care of you recently during your visit to our Kelly Infiniti service center. Glad to hear that Jeff kept costs minimal as he walked you through all of the service work being done. We love hearing that! We hope we get the opportunity to work with you again soon RHill3, thank you for sharing and have a wonderful day!

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