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Kelly INFINITI - Service Center

Danvers, MA

4.8
614 Reviews

614 Reviews of Kelly INFINITI - Service Center

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September 30, 2015

45K maintenance Abby was professional and a pleasure to deal with. My loaner car was ready when I arrived and clean. Overall a very enjoyable experience yesterday. More

by PJFARLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 20, 2015 -

Kelly INFINITI responded

Thank you PJ, we're so happy to hear you had such a great experience with Abby and our service team. We try our hardest to have everything ready for our customers as quickly as possible and we're happy to hear that they were able to take care of all your needs. Please visit us again soon PJFARLEY. Take care!

September 30, 2015

always professional quick service Friendly, taken care of all needs immediately, comfortable waiting area.Car wash and full explanation of work that was done.Helpful persons at entran More

by MARYBETHCARROLL3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Chaves
Oct 20, 2015 -

Kelly INFINITI responded

Hello MaryBeth. Thank you for sharing - we appreciate hearing our service staff including Victor made your experience so enjoyable. Please let us know if there's anything else we can do for you, and we look forward to seeing you again MaryBeth!

September 30, 2015

brakes fixes Good job, car doesn't shimmy anymore.... price compared with local Midas, and I'm getting Infinity parts. Jeff made sure car was clean before lettin More

by MSMOULTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 20, 2015 -

Kelly INFINITI responded

Sorry to hear that your car originally "shimmied" at all MSMOULTON! Glad that we were able to rectify the issue, and provide you with quality Infiniti parts at the same time. We hope that you'll visit us again, and thank you for taking the time to review our service team, it means a lot to our dealership MSMOULTON. Thank you!

September 30, 2015

Oil change Went fine. Got in and out quickly. No other issues with the car. Service person was friendly. Dealership has good space to work while waiting. More

by KENDALL_STORCH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 20, 2015 -

Kelly INFINITI responded

Hi Kendall, we appreciate hearing everything went so well when you visited with Darryl and our service team at Kelly Infiniti. If you have anything else we can help you with, please don't hesitate to let us know. Thank you Kendall!

September 30, 2015

service Victor was very informative and helpful. The service was provided quickly, efficiently and on time. Victor also identified future needs and I will b More

by MWARD0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Chaves
Oct 20, 2015 -

Kelly INFINITI responded

Hi MWARD0, thank you for sharing your experience with us! We're so glad Victor provided you with such helpful service. It's important to know what's on the horizon with your car service, and we're glad he was able to relay that information to you. We look forward to seeing you again for your future service needs MWARD0. Thank you!

September 30, 2015

Great service Service was excellent from making appointment to drop off to pickup. The care was clean when returned and the loaner car is a main reason I use the d More

by TCARES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 20, 2015 -

Kelly INFINITI responded

Thank you for sharing TCARES, we appreciate hearing about your recent service visit with Jeff and our service team. Glad that our loaner service is so helpful to you, and we hope that you'll continue to give us the chance to earn your business.

September 29, 2015

Excellent Service Very accommodating service staff -- everything from scheduling appointment, to dropping off, to car wash when service was complete. Happy to have be More

by Newburyport
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Petillo
Oct 20, 2015 -

Kelly INFINITI responded

Hi Newburyport, we're glad that we could be so helpful to you. Thank you for letting us know how your visit with David and our service team went. Anytime you think you might need a loaner, just let us know and we'll have it available for you! Thank you again, and we look forward to helping you out again!

September 26, 2015

Excellent service as usual. Service was excellent. Staff has always been great. Longstanding customer and service department has been one the main reasons I continue to purchase More

by MAXG19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
Oct 20, 2015 -

Kelly INFINITI responded

Hi Max, thank you very much for your continued loyalty and support to our dealership. Very kind of you to share your feelings and feedback with us. We always appreciate hearing that our service team took great care of our customers, and we love to hear from our longtime customers like yourself. Please let us know if you need anything else Max. Have a great day!

September 25, 2015

Excellent service from the time you arrived Adam is excellent and always very helpful when I come in. He has excellent customer service and knowledge as he explained everything in detail and al More

by GMIRA4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
Oct 20, 2015 -

Kelly INFINITI responded

Hello GMIRA4, thank you for sharing your feedback with us here online. We appreciate hearing that Adam has continued to make your servicing experience with us so seamless. We also appreciate hearing that our team listens to your concerns and addresses your needs each and every visit. Please visit us again soon GMIRA4, and thank you for taking the time to review our service team at Kelly Infiniti.

September 25, 2015

excellent services! Service quality is superior with very reasonable waiting time. Staffs are very kind and easy to work with. They know what to be maintained and fixes e More

by YOUNGHO.SUH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
Oct 20, 2015 -

Kelly INFINITI responded

Hi Youngho, thank you for your kind comments. We're glad that you found the service to be very reasonable and friendly - that's exactly what we strive for! Of course, our Certified Infiniti technicians are happy to help you anytime you need anything at all. Please don't hesitate to reach out to us again Youngho, and thank you for sharing your review with us.

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