Kelly INFINITI - Service Center

Professional and efficient Kelly infiniti's service is the reason I continue to buy there cars. They are professional, friendly, and efficient in what they do. I would recommend Kelly infiniti's service is the reason I continue to buy there cars. They are professional, friendly, and efficient in what they do. I would recommend them without reservation. More

Pleasantly surprised with the customer service I had to bring my G37xS in for service twice over the last few weeks (once for an oil change, to have my car inspected and to have the tire sensor loo I had to bring my G37xS in for service twice over the last few weeks (once for an oil change, to have my car inspected and to have the tire sensor looked at and then again for a follow-up on the tire sensor). David Petillo assisted me on both occasions and was very helpful. When I went to pick my car up the first time, the dealership was closed. I got there around 6:30 thinking the dealership closed at 7. Lucky for me, David was still there and not only willing to help but was so kind. I had a balance due for the inspection sticker, but he put a note in the file and allowed me to call in my payment on Monday so I was not inconvenienced at all. The second time I had to bring my car in for the tire sensor, David called and updated me regularly and made sure my car was ready by the end of the day. It seems like something small but these are the things that make exceptional customer service at the end of the day. More

Oil change and tire issue Great service and I got my tire fixed. I was having trouble keeping air, they found the problem and it has been good so far since then. I was in and o Great service and I got my tire fixed. I was having trouble keeping air, they found the problem and it has been good so far since then. I was in and out within an hour - on a Saturday. Very good experience. More

Oil change My experience at Kelly Infiniti was just fine. The work was completed within an hour. The employees were friendly and the atmosphere was welcoming. Li My experience at Kelly Infiniti was just fine. The work was completed within an hour. The employees were friendly and the atmosphere was welcoming. Lisa A. is a model employee, thank you for the good experience at K I once again. More

Very pleased with everything. David: Was very pleasant to work with and talk to.. He listened to all the items that needed to be addressed. When I picked up the car, he was very David: Was very pleasant to work with and talk to.. He listened to all the items that needed to be addressed. When I picked up the car, he was very cordial and explained that they were not able to get the soap stain out of the roof. I asked what should I do. He said that they were going to check the ingredients of the soap to find out how to take this stain out. I will have to follow up. . More

service care I had a problem of understanding my warranties and their coverage as well as a car problem I was unable to get clarity of whether it was covered. I ac I had a problem of understanding my warranties and their coverage as well as a car problem I was unable to get clarity of whether it was covered. I actually stopped after several phone calls didn't help. I asked to speak with a service person of knowledge who can just sit down with me for a Q&A session. I met Dave Petillo and had the best experience ever. He was patient, knowledgeable and what he didn't know he took the time to search the computer until he could answer without making it a big rush as most of the time I've found. I was able to make lots of notes and get a warranty resolve promptly as well as a maintenance service. Good man you have. Good attitude. Genuine Person. You can tell you'd like Dave P as a guy even outside of the dealership. Take care of him. More

excellent service Easy and prompt service from scheduling appointment to picking up my car when service was completed. Very professional and friendly. I would gladly Easy and prompt service from scheduling appointment to picking up my car when service was completed. Very professional and friendly. I would gladly recommend Kelly's service center to anyone. More

Service Dave from Service was very nice he took good care of me and my dad he was very friendly and outgoing I will come back again! Dave from Service was very nice he took good care of me and my dad he was very friendly and outgoing I will come back again! More

terrific service All repairs explained and done well. Jeff provided accurate and regular communication on the likely time and duration of the repairs. Loaner vehicle All repairs explained and done well. Jeff provided accurate and regular communication on the likely time and duration of the repairs. Loaner vehicle worked out great. More

Quick oil change! I enjoy making an appointment on line. The service is always well done, the waiting room is clean and there are beverages, fruit, and muffins availabl I enjoy making an appointment on line. The service is always well done, the waiting room is clean and there are beverages, fruit, and muffins available. If needed a courtesy car is available if arrangements are made in advance. More