Kelly INFINITI - Service Center

Great service I went in for service and Dave took care of me & explained what was going on with my vehicle & kept me informed throughout the day with updates. He is I went in for service and Dave took care of me & explained what was going on with my vehicle & kept me informed throughout the day with updates. He is a great asset to the company! More

AWFUL service!!!!!!!!! My car was towed in after hours. I had the WORST customer service that I have ever experienced with a car dealership for repairs. The problem I had My car was towed in after hours. I had the WORST customer service that I have ever experienced with a car dealership for repairs. The problem I had was not looked at or probably resolved and I will probably have the same issue again. I called at 8AM and was told that some one would call me back in a little while because they were busy, no one called. I then called at 10AM and got the same response but once again I did not receive a phone call. I then call back at 3PM and was told the same response of everyone was busy and some one will call me. I finally got a call back about an hour later telling me that nothing has been done to my car and I will get a call back a little while later. At 4:58 two minuets before your store closes I finally received that call and said that the car was fixed by changing the fob batteries but I know this is not the fix for the car. Now I can not come and pick up my car because your company is closed and it was a major issue for me because I had visitors from out of state. I know and did not expect to have my car looked at or fixed the same day but I at LEAST thought I would get a phone call to explain the situation to me. To me this is unacceptable and I will never do business with your company ever again and the worst part for your company is that you lost out in two possible sales because I am about to replace two cars. Thanks for showing your true colors so I never have to do business with your company again. More

Very friendly, timely, easy I always find the folks at Kelly infinity friendly and efficient. I would definitely recommend to a friend. Dave was a pleasure to work with. I always find the folks at Kelly infinity friendly and efficient. I would definitely recommend to a friend. Dave was a pleasure to work with. More

Service Visit Always pleased with personnel and service. Always a pleasure to have Dave greet me. He is always professional and helpful. Outstanding dealership and Always pleased with personnel and service. Always a pleasure to have Dave greet me. He is always professional and helpful. Outstanding dealership and customer service. More

Oil change On a recent visit for an oil change found it to be really crowded. Service was still done in a reasonable timeframe. And with courtesy! On a recent visit for an oil change found it to be really crowded. Service was still done in a reasonable timeframe. And with courtesy! More

Great! Top notch! It is always a pleasure dealing with the service group. I would definitely Recommend an Infinity in the future. If you have any questions Top notch! It is always a pleasure dealing with the service group. I would definitely Recommend an Infinity in the future. If you have any questions please call me. More

Service experience Staff was courteous, professional, and efficient. Work performed met my expectations. My car was delivered to me at the time agreed upon and it was wa Staff was courteous, professional, and efficient. Work performed met my expectations. My car was delivered to me at the time agreed upon and it was washed and ready to go! More

Dave Petillo worked well under pressure My last service was completed successfully because of the hard work Dave put into the my cars work order. He came up with a plan and executed it, eve My last service was completed successfully because of the hard work Dave put into the my cars work order. He came up with a plan and executed it, even when dealing with my tough car issues and down test equipment. Thanks Dave! More

i was treated very well i enjoyed my experience with kelly infiniti. i was treated in a way that made me feel comfortable and confident in what work was to be done. i enjoyed my experience with kelly infiniti. i was treated in a way that made me feel comfortable and confident in what work was to be done. More

Front Bearing(s) Issue The process from the initial service review, with Abby, through promised followup and subsequent repair was carried out promptly thus exceeding my exp The process from the initial service review, with Abby, through promised followup and subsequent repair was carried out promptly thus exceeding my expectations. Thank you More