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614 Reviews of Kelly INFINITI - Service Center
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November 03, 2015
Express Service This is a very convenient service as you don't need an appointment for oil/change and they check other things. They completed the service within the This is a very convenient service as you don't need an appointment for oil/change and they check other things. They completed the service within the promised target time. Also the waiting room is very comfortable and offers coffee 'and'. I think it was Victor whom I checked in with. More
by nhinfiniti driver
Verified CustomerEmployees Worked With
Victor Chaves
November 03, 2015
First time service for my new preowned vehicle I went in for oil change, tire check and rear left side rattle noise. I thought the service manager, Victor was extremely pleasant informative and kn I went in for oil change, tire check and rear left side rattle noise. I thought the service manager, Victor was extremely pleasant informative and knowledgeable. More
by MIKAYLAS
Employees Worked With
Victor Chaves
November 02, 2015
Gas peddal recall replacement I brought my car in for this recall. The operator who set the appointment was great, the rep who helped me at the service location was great also. Abb I brought my car in for this recall. The operator who set the appointment was great, the rep who helped me at the service location was great also. Abby was her name, she called to keep me updated on the status and gave me a loaner car. I asked that they do an oil change and check a noise I was hearing. Abby called and told me it needed an O ring replacement for an oil leak they found. She said the noise was due to a power steering leak. She also said I needed to replace the left rear caliber. The costs were pretty high, she was kind enough to get me some special prices on a couple of things that lowered that cost. I brought the car home and the next morning it was dead. I called and was told to call AAA that it wasn't anything they did. I called AAA got a jump, was told my battery was very new it shouldn't be the problem. I drove to a store, got out of the car walked 5 ft away and it tried to start on its own, didn't start but all the electrical went on. Luckily I was right there and was able to turn it off. I later found out from my neighbor that my blinker was blinking all night the night before, hence the battery drain. At this point every time I drive the car (its been 3 times) when walking away all the electrical goes on, blinkers, radios, etc. I called infiniti and told them they must've engaged some wiring issue. I was told this could be from a remote starter the car had on it and that this would be an extra cost that they would have a 3rd party look at it. I did not think this was right as this was not an issue before I brought it in for the recall. Now I am going to bring it directly to the company that installed the starter to see if this is indeed the problem. I am planning on disengaging the remote to determine if this is the problem. I am not happy that infiniti wouldn't fix this at no cost and directly and is saying they have nothing to do with this new problem. It seems more than a coincidence that it came back from there service department in this condition. I am leary of going back for any service but will see what the remote starter expert says. They told me they would give me documentation to show if this is or isn't the problem and that they do work for the dealerships all the time doing this work. More
by BULLDGINC
November 02, 2015
Great service, helpful and attentive Victor at Kelly Infiniti kept is up to date on our vehicle and explained everything that was happening with it along the way. Very pleased. Victor at Kelly Infiniti kept is up to date on our vehicle and explained everything that was happening with it along the way. Very pleased. More
by GARY.AUSSANT
Employees Worked With
Victor Chaves
November 02, 2015
Saved some money Loose left exhaust and a clicking noise at low speed. Came in without appointment and got loaner right away. Needed new drive shaft and assumed I woul Loose left exhaust and a clicking noise at low speed. Came in without appointment and got loaner right away. Needed new drive shaft and assumed I would need new exhaust ($1100!) since I already had one sleeve welded on. Pleasantly surprised to find out it could be repaired again. Could have done more expensive job and I would not have known difference. Dave Petillo kept me informed More
by HONTASMAN
Employees Worked With
David Petillo
November 02, 2015
Excellent Service Experience I had a very minor problem with an odd noise and made a quick trip in to service. They found the issue quickly and offered an easy solution. Everythin I had a very minor problem with an odd noise and made a quick trip in to service. They found the issue quickly and offered an easy solution. Everything should be so simple! More
by SAM.AVOLA
Employees Worked With
Nick Irving
November 02, 2015
Recent service My recent service at Kelly Infiniti went perfectly. They booked the spot with me over the phone, were prepared when I arrived and completed the servi My recent service at Kelly Infiniti went perfectly. They booked the spot with me over the phone, were prepared when I arrived and completed the service exactly when promised. Price was exactly what I was quoted. They always do a great job and the service experience there is top notch. I always highly recommend this dealership. David was excellent. More
by SCHANNEN
Employees Worked With
David Petillo
October 30, 2015
She's on top of everything Abby Finch was on top of everything I needed to get my vehicle back tow working order. She listened to what I had to say and my concerns of the vehic Abby Finch was on top of everything I needed to get my vehicle back tow working order. She listened to what I had to say and my concerns of the vehicle and took care of it. She followed up and was constantly in touch with me to make sure everything was being taken care of and that I was happy. More
by JANINE0
October 30, 2015
Very Pleased I recently brought my car in for a few service requests and I am very happy with how everything was handled. Dave Petillo was very thorough and infor I recently brought my car in for a few service requests and I am very happy with how everything was handled. Dave Petillo was very thorough and informative. Will def be back! More
by JenandJuice
Employees Worked With
David Petillo
October 30, 2015
changing wheels great, friendly, they changed my wheels and recommended a drivers arm and did that. all is good, had a great car and it was all good. great, friendly, they changed my wheels and recommended a drivers arm and did that. all is good, had a great car and it was all good. More
by IANNEWBURY
