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Kelly INFINITI - Service Center

Danvers, MA

4.8
614 Reviews

614 Reviews of Kelly INFINITI - Service Center

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April 21, 2023

The dealership was clean and I was very comfortable while I waited for my car to be serviced. Everyone was very pleasant and helpful. More

by Lisalevas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Olivia Hobey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2023 -

Kelly INFINITI responded

Hi Lisa! We are happy to see that both Nick and Olivia were so helpful and took excellent care of you while waiting for your car to be serviced. Thank you so much for taking the time to share this with us!

April 14, 2023

You and your team were all amazing. When I first reached out to you, I was rather frustrated. Within seconds, you had started to solve my problem. The whole experience was stellar. Yo More

by Gary T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Avola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Alterio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't recall the service person who called to tell me what was wrong and how it was fixed, but he was great; also Barry (your valet drive) was top notch, Roman Babayants
Apr 25, 2023 -

Kelly INFINITI responded

Wow thank you so much, Gary, for sharing this with us! We are happy to know that everything worked out, and that you had a great time working with Eric, Lisa, Roman, and Barry. We really do appreciate you taking the time to share this very thoughtful review with us! Please, let us know if there is anything else we can do for you! Thank you, Gary!

April 11, 2023

Great customer service and communication. They did an amazing job, keeping me updated along the way, and explaining to me the issues and possible remedies. More

by Soxnut24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Delrosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2023

My wife and myself have been clients of Kelly for more than 10 years. They provide perfect services, always! More

by ion100ut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2023 -

Kelly INFINITI responded

Wow we certainly appreciate you and your wife's loyalty, ion100ut! We are so happy to see that recently, you had the opportunity to work with Nick and that he was so helpful! Please let us know if there is anything else we can do for you!

March 29, 2023

Great people, accurate services and no surprises. You're told upfront of all recommend repairs/services. Easy to make appointments and very accommodating. More

by henriquerodrigues232
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Delrosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Pakkila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Olivia Hobey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Debra Pimental
Apr 07, 2023 -

Kelly INFINITI responded

This really means a lot to us, Henrique! We are so happy to see that everyone was so helpful and friendly and that everything ran so smoothly! Thank you so much for taking the time to share this with us!

March 12, 2023

Nick was prompt with addressing my needs. Honest and fair. I am pleased with the service I received. More

by Sonia Touchette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Kelly INFINITI responded

Hi Sonia! We just wanted to reach out and say thank you! We're happy to see that you had a pleasant service experience and that Nick took excellent care of you!

March 12, 2023

Great dealership. Service goes above and beyond to make sure their customers feel like they are appreciated and valued. More

by Salem1692!!?
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Kelly INFINITI responded

Thank you! We're so happy to see that you had the opportunity to work with Nick and that he really took excellent care of you! We really appreciate your support!

March 11, 2023

Nick was great keep me informed and how it was service was going and the cost. More

by Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Kelly INFINITI responded

That is great to hear, Lee! We're glad that you had the opportunity to work with Nick and that he was so helpful! Thank you so much for taking the time to share this with us!

March 11, 2023

Nick was AWESOME! Kept me informed with every action that took place while my car was in for service, was on point with everything! Nick is the reason I keep going bac More

by Judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Kelly INFINITI responded

On behalf of Nick, thank you, Judy! We're happy to know that you had such a pleasant experience and that Nick made sure everything ran so smoothly! Thank you so much for your recommendation!

March 03, 2023

Nick just helped me through a huge service and made sure I was taken care of. He does An excellent job. Also Eric the shop foreman did an awesome job and Alex the technician I use frequently. Between the th More

by william.rizzo49@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric shop foreman and Alex technician
Mar 06, 2023 -

Kelly INFINITI responded

Thank you so much, William! We are so glad to see that you had a great experience and both Nick, Eric and Alex took excellent care of you. We really appreciate you taking the time to share this with us - if there is anything else we can do for you, please do not hesitate to reach out!

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