Kelly INFINITI - Service Center

service While my vehicle was being serviced, I crossed the main road to kill some time. After realizing that I could have actually been killed crossing the m While my vehicle was being serviced, I crossed the main road to kill some time. After realizing that I could have actually been killed crossing the main road, Kelly was nice enough to send someone over to pick me up and take me back across the street :) More

Great job! The reception staff and service representative were very helpful and friendly. Service was completed and my car washed and returned well within the pr The reception staff and service representative were very helpful and friendly. Service was completed and my car washed and returned well within the promised time. Keep up the great work! More

stopped in for a quick look of a noise from the rr wheel The service tech Dave Petillo, looked at the wheel, and got the car in to be evaluated at the same time he located me a loaner and in 15 minutes I wa The service tech Dave Petillo, looked at the wheel, and got the car in to be evaluated at the same time he located me a loaner and in 15 minutes I was on my way to my office. truly a great feat in todays world. Thank you Dave! More

warning light Diagnosis of problem was almost immediate. Repair to tire seal was quick and not costly. Adam also arranged for the car to be cleaned and vacuumed. V Diagnosis of problem was almost immediate. Repair to tire seal was quick and not costly. Adam also arranged for the car to be cleaned and vacuumed. Very much appreciated the good and quick service More

Exceptional Service The only place I've taken my 11 year Infiniti and haven't had a complaint. Scot was.outstanding in taking care of my needs. The only place I've taken my 11 year Infiniti and haven't had a complaint. Scot was.outstanding in taking care of my needs. More

2012 G37x Hello, brought my vehicle to the dealer in order to address a cold start issue with the exhaust and subsequent vibration. Dealer isolated the problem Hello, brought my vehicle to the dealer in order to address a cold start issue with the exhaust and subsequent vibration. Dealer isolated the problem replacing a sensor in the exhaust which has corrected the problem. Great service and communication while providing a courtesy car. thanks, frnak More

Service Visit The service was excellent as usual. The staff was great. The facility is clean and comfortable if you choose to wait. It is never difficult to get ser The service was excellent as usual. The staff was great. The facility is clean and comfortable if you choose to wait. It is never difficult to get service done. More

Sevice Department is Exceptional I have owned multiple infiniti automobiles for many years, it's my go to car, I love them. I also love Kelly Infiniti in Danvers. I am always on top I have owned multiple infiniti automobiles for many years, it's my go to car, I love them. I also love Kelly Infiniti in Danvers. I am always on top of my oil changes and I am there every 3500 miles, I am in and out in an hour to an hour and a half, I do not have to schedule an appt I simply pull in and they take care of the rest. There service department is really exceptional, if you need something larger or more complicated done on your car that is easy too, you schedule the appt and ask for a loaner care, easy as that. They have one waiting for you on arrival, I have used their loaner cars for more than a few days due to a part needing to be shipped, it's never a problem. They know their stuff and I never ever let anyone touch my car other than Kelly Infiniti's service department. More

Prompt Service I was told my oil change would take an hour. It was closer to 30 minutes. I had taken out work to do while I waited. When Adam came to let me know tha I was told my oil change would take an hour. It was closer to 30 minutes. I had taken out work to do while I waited. When Adam came to let me know that my car was finished, he saw I was in the middle of doing work and told me where my car could be found and that I did not have to rush and could stay as long as I needed to. I have also used the quiet room to get work done as well. The free wifi is also a great addition to the wait time. More