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614 Reviews of Kelly INFINITI - Service Center
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November 28, 2015
Over The Top I have been with Kelly Infinity for 5 years now and have never had any issues that this dealership has not been able to address. Not only are the rec I have been with Kelly Infinity for 5 years now and have never had any issues that this dealership has not been able to address. Not only are the receptionists respectful, helpful, and genuinely concerned that the customer receive the best Kelly Infinity has to offer, but the service department cannot be beat in regard to their fairness in price, professionalism in diagnosing & taking care of my car issues when they arise. The latest incident just happened last week when I had just gotten out of an exhausting day of ministry and my G37X would not start. I knew if I could get my car jumped before 7PM, Kelly would be able to extend a loaner car to me. As promised not only was a car waiting for me, but one of the staff members waited for me to show up to see how they could assist me even after their quitting time. They kept my car for two days and went through every test they had in trying to discover why it would not start. They finally diagnosed my issue and when I went back to pick up my Infinity, I expected to be paying a lot of money for the various diagnostic tests. To my overwhelming surprise there was NO charge for the work done on my car. I own a 5 star car, but get a 6 star service EVERY TIME I have it serviced at Kelly Infinity. I know where my next car will come from when the one I am presently driving needs to be replaced; the Infinity dealership at Brian Kelly Infinity. Thank you staff for all you do in serving customers like me. Lancelot Ball More
by LANCELOTBALL
Verified CustomerEmployees Worked With
Other Employees :
Cindy Herlihy, David Petillo, Adam Figueroa, Victor Chaves
November 26, 2015
Amazing service assistance. This is one of the best service experience I had. They're very helpful,fast and professional. I recommend this dealer to others for service. Be prepar This is one of the best service experience I had. They're very helpful,fast and professional. I recommend this dealer to others for service. Be prepared for a awesome service experience you should check them out.. More
by NATINHO82
Employees Worked With
Victor Chaves
November 26, 2015
I was having a problem with the blue tooth connection. I was having a problem with the blue tooth connection as well as the tire pressure. Everything was Done much to my satisfaction very well. I was having a problem with the blue tooth connection as well as the tire pressure. Everything was Done much to my satisfaction very well. More
by JADAMS723
Employees Worked With
Victor Chaves
November 24, 2015
Scheduled maintenance As usual all work was completed as promised. Victor was courteous and very helpful in every way. I appreciate the loaner and cleaning of my car that r As usual all work was completed as promised. Victor was courteous and very helpful in every way. I appreciate the loaner and cleaning of my car that really needed it. More
by kayp
Employees Worked With
Victor Chaves
November 20, 2015
Excellent service under warranty I took my 2013 Infiniti G37x in to the dealership because there were several noises coming from the vehicle that I wanted fixed. Adam and Scott wer I took my 2013 Infiniti G37x in to the dealership because there were several noises coming from the vehicle that I wanted fixed. Adam and Scott were excellent in providing me with a loaner vehicle and arranging a test drive with the technician (who was also extremely patient and helpful) in order to confirm the sounds and find a solution. Scott continued to keep me updated on the progress of the service work being performed and once it was completed allowed me to keep the loaner vehicle until it was convenient for me to return it and pick up my car. I highly recommend both Adam and Scott as well as the service tech who found the problems and corrected them. More
by TYZISKBEN
Employees Worked With
Adam Figueroa
November 18, 2015
Excellent service I recently had my QX80 serviced and worked with Dave Patrillo. He was fabulous. Courteous, friendly and kept me in the loop. Would happily work wit I recently had my QX80 serviced and worked with Dave Patrillo. He was fabulous. Courteous, friendly and kept me in the loop. Would happily work with him for future service appointments. Best, Megan A More
by MEGAN A.
Employees Worked With
David Petillo
November 18, 2015
Service info Oil change was within time limit as promised And multiple point inspection very Informative Selection of coffee limited Assistance with coffee Oil change was within time limit as promised And multiple point inspection very Informative Selection of coffee limited Assistance with coffee machine excellent along with payment of invoice More
by Mercedes
Employees Worked With
Victor Chaves
November 17, 2015
I had a wonderful experience. The service desk met me immediately, kept me informed during my entire visit and told me what was being done and then what was done. Discussed the cos The service desk met me immediately, kept me informed during my entire visit and told me what was being done and then what was done. Discussed the cost. Outstanding customer service! And the reception staff were also outstanding. Very helpful, helped with drink machine, told me about a quiet space to do some computer work and just so pleasant. More
by robin
Employees Worked With
Victor Chaves
November 17, 2015
Service Very good experience. I would recommend Kelly for Infiniti needs. My wife brought her Infiniti in and had a similar experience. I actually can't remem Very good experience. I would recommend Kelly for Infiniti needs. My wife brought her Infiniti in and had a similar experience. I actually can't remember. The name of the person that helped but he was great More
by RWILLIAMMCMAHON
Employees Worked With
Victor Chaves
November 17, 2015
your service person named adam was very friendly and helpful because it was apparent that the dealership is being run in a user friendly manner and does not make it an ordeal to visit and do business. because it was apparent that the dealership is being run in a user friendly manner and does not make it an ordeal to visit and do business. More
by ALLENMARIN1
Employees Worked With
Adam Figueroa
