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Kelly INFINITI - Service Center

Danvers, MA

4.8
614 Reviews

614 Reviews of Kelly INFINITI - Service Center

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December 02, 2015

Oil change, full detailing and 2 recall fixes Kelly Infiniti does it again! My Q50 looked brand new after the detailing service. Everything was professional and top notch. Highly recommended More

by SWFANMN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Chaves
Dec 16, 2015 -

Kelly INFINITI responded

We are more than happy to help SWFANMN! Thank you for sharing your positive feedback with us-we look forward to seeing you next time your Q50 gets serviced.

December 02, 2015

Snow tire/oil change I have been a loyal customer to Kelly Infinity since my first purchase of a 2000 I30. In 2009 I then purchased a G37S convertible which is hands down More

by DRANDRE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Chaves
Dec 16, 2015 -

Kelly INFINITI responded

Your loyalty to us is greatly appreciated Greg. We are pleased that our service center is your go-to place for your G37S. We are more happy to provide a loaner car during your visits and making sure it is ready at your convenience. Thanks again Greg, please let us know if there is anything else we can do for you.

December 01, 2015

Routine maintenance and new tires for FX 35 Good service, and Scott was quick with phone call updates. Prices were quite high however. But availability of loaner can certainly helped make things More

by PINZANA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
December 01, 2015

Well done & caring I have been going to Kelly's Because I I no longer liked the way that I was treated where I bought the car in Brookline. HERB CHAMBERS More

by FBUDA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Chaves
Dec 16, 2015 -

Kelly INFINITI responded

We are happy to have you as a Kelly Infiniti customer FBUDA. We look forward to working with you again.

December 01, 2015

Great Service A diagnosis was performed on my car for the stated issue (VDC Off Light + Brake Light coming on) and issue was fixed without charge--needed brake flui More

by TCinMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 16, 2015 -

Kelly INFINITI responded

Thank you for the review TCinMA. We are happy that the issue with your brake light was resolved without a hitch. It is great that in addition to fixing your brake light, a complimentary checkup on your car was provided as well. Please let us know if there is anything else we can do for you, have a nice day.

December 01, 2015

Service Review Kelly Infiniti The personal greeting by the receptionist sets the tone for a very good service visit. The Service Writer/Advisor was very thorough and helped with fo More

by JOE.RUMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Cindy Herlihy, Victor Chaves
Dec 16, 2015 -

Kelly INFINITI responded

We appreciate you sharing your feedback with us Joe. We are pleased that your overall experience here was so great. We apologize for the loaner car being unavailable during your service visit, but pleased to hear that we were able to accommodate you with a rental car. Thanks again for your review, take care Joe.

November 30, 2015

Efficent, Friendly and Convienent The folks at Kelly Infiniti are a pleasure to deal with. They know their product and they know how to service the customer. Maybe just a few more donu More

by CRLOBDELL
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Short, Victor Chaves
Dec 16, 2015 -

Kelly INFINITI responded

That is very kind of you to say CRLOBDELL. We aim to please and we are happy that you have experienced that. We are glad that you like the donuts-those are certainly a favorite among customers here so they tend to go fast! Thank you for your review, have a great day.

November 30, 2015

Great Customer service, Victor in Customer service is great Customer service exceeds my expectations. Victor the service manager is one of the best in the industry. Car always comes back fixed and clean. I wa More

by HROGERS0
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Chaves
Dec 16, 2015 -

Kelly INFINITI responded

Thank you HROGERS0! We are happy that Victor has taken such great care of you and your car. Your business here is highly valued and we are more than happy to provide the service that you deserve.

November 29, 2015

A valued customer After purchasing 3 Infinits from this dealership, it was nice to know that we are "valued customers" and that they did a minor repair free of charge. More

by customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo
Dec 16, 2015 -

Kelly INFINITI responded

Hi Customer, you certainly are a valued customer here! Your loyalty means a lot to us and we look forward to seeing you again.

November 29, 2015

Trusworthy Service Consultant I have finally met a service consultant with whom I want to entrust my car. He was swift to reply, knowledgeable, professional, and courteous. I felt More

by SSNLIBERTY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Cindy Herlihy, David Petillo, Adam Figueroa
Dec 16, 2015 -

Kelly INFINITI responded

Thank you for sharing your feedback with us SSNLIBERTY. We are pleased to hear that service took great care of you and provided all the information you needed. Please do not hesitate to contact the service department if you have any questions.

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