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Kelly INFINITI - Service Center

Danvers, MA

4.8
614 Reviews

614 Reviews of Kelly INFINITI - Service Center

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December 14, 2015

Very thorough and very professional The repair technicians were outstanding and very comprehensive. Since I will buy a new car soon this dealership has always cared significantly about m More

by KEN.MALAMENT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dec 21, 2015 -

Kelly INFINITI responded

Thanks Ken! We're pleased to hear how helpful the repair techs were to you. We look forward to working with you again.

December 11, 2015

Kelly does make it easy Came in for a software update to the DAS system on my Q50. Was able to wait for it versus leaving it for a couple of hours. Work was done very efficie More

by JimfromArlington
Recommend Dealer
Yes
Employees Worked With
David Petillo
Dec 21, 2015 -

Kelly INFINITI responded

Thanks for sharing with us Jim. We're glad to know the software update on your Q50 was completed efficiently. We hope to have the chance to work with you again, take care Jim.

December 11, 2015

enjoyable experience In my last two service visits I was assigned to Adam Figueroa He performed admirably in taking perfect care of my vehicle with genuine sincerety More

by PUCCIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
Dec 21, 2015 -

Kelly INFINITI responded

We're pleased to hear how helpful Adam was to you PUCCIA. It is great to know that he has taken care of you on multiple occasions and provided you with all the information you need.

December 11, 2015

Car under warranty and dealer tried to charge two hrs labor Kelly Dealer tried to get approval for two hours of diagnostic work on my G37x that had only 22k miles. In the end they fixed problem and billed infin More

by DMOLHAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
December 10, 2015

Speedy In and Out Just went to service department to get an inspection sticker for my car. The employees were very professional. The service was done immediately, and More

by BLACK.JOEL
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
Dec 21, 2015 -

Kelly INFINITI responded

HI BLACK.JOEL. It is our pleasure to work with you! Happy to hear that the service done on your car was quick and efficient. Please let us know if there is anything else we can do for you.

December 08, 2015

They make it easy..service is always great I had to bring my car in, most places would have tried to run some kind of scam to get us to fix somethign that wasn't needed...not them. They update More

by wadter11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo
Dec 21, 2015 -

Kelly INFINITI responded

Being upfront and honest is what we do here wadter11. Happy to know service updated the software in your car and did it at your convenience. We appreciate you taking the time to write your review.

December 08, 2015

Quick, courteous service Everyone is always very professional and quick when I visit the service department. Besides getting new ties, so far I have only had to go for oil ch More

by BLUEGRASS1974
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
Dec 21, 2015 -

Kelly INFINITI responded

Being quick and courteous is a priority for us BLUEGRASS1974! Pleased to know that you have received great service each time you come in for a service appointment.

December 07, 2015

Awesome customer service Excellent service from the beginning till end would highly recommend to others. Went in for an oil change and went out with a big smile, nice clean ca More

by 98EKHATCH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo
Dec 21, 2015 -

Kelly INFINITI responded

Thank you 98EKHATCH! We are pleased to know that you received excellent service from start to finish. We appreciate your recommendation and hope to see you again soon.

December 07, 2015

Extra Customer Service This was a routine oil change I was squeezing into a tight schedule. I was not only accommodated but was welcomed even though I was adding a problem t More

by MICHAEL3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
Dec 21, 2015 -

Kelly INFINITI responded

Thanks for sharing Michael. Happy to hear that Adam was so helpful and accommodating during your service visit. We are always more than happy to help make your visit as convenient as possible!

December 07, 2015

Fast and Efficient Service was excellent, they were able to get me a loner car asap, really helped me out! I would use kelly infiniti for any future service needs. More

by JAMES.PERRY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo
Dec 21, 2015 -

Kelly INFINITI responded

Hi James. We are glad that you had excellent service and that you were given a loaner car on the spot. Thank you for sharing your experience with us, take care James.

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