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614 Reviews of Kelly INFINITI - Service Center
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December 22, 2015
Excellent oil change and filter replacement Adam spearheaded the entire process. It was super fast and I was well-informed of the costs for the filters, oil change, etc. In all it took about 4 Adam spearheaded the entire process. It was super fast and I was well-informed of the costs for the filters, oil change, etc. In all it took about 40 minutes and I was ready to roll. More
by bjm
Verified CustomerEmployees Worked With
Adam Figueroa
December 22, 2015
Good service staff; lousy waiting room David was clear, helpful and accommodating. The only reason I would recommend. I have (and had) BMW, Mercedes and Audi vehicles. Your Infiniti wait David was clear, helpful and accommodating. The only reason I would recommend. I have (and had) BMW, Mercedes and Audi vehicles. Your Infiniti waiting room is below the standards of a luxury vehicle. The chairs are uncomfortable. Others companies feature cushion chairs with table tops for computers and beverages. The room is small with everyone crammed together. The food and beverage options are minimal. Old pastries with salespeople walking in salivating does not qualify as snacks anymore. There are wide ranges for snacks both tempting and healthy. Including beverages. Very disappointing More
by SJB
Employees Worked With
David Petillo
December 21, 2015
service visit great customer service, very customer oriented, aim to please, great attitude and environment waiting area very pleasant. schedule meets my needs w great customer service, very customer oriented, aim to please, great attitude and environment waiting area very pleasant. schedule meets my needs when I require service, love the loaner car and vacuum and wash with every visit More
by PMPCPA
December 19, 2015
Unethical Practices Brought my car in for body work. Discovered afterward that the paint had been applied incorrectly. It is now cracking and peeling. Jelly will not t Brought my car in for body work. Discovered afterward that the paint had been applied incorrectly. It is now cracking and peeling. Jelly will not take responsibility for their work. The cost to have it repaired professionally will now be much greater because of the additional damage they did. Do not buy a car from them! More
by Pat
Employees Worked With
December 17, 2015
great customer service everyone at dealership friendly, very helpful, fair, The waiting area was clean and comfortable and I enjoyed my hour relaxing and watching tv. thank everyone at dealership friendly, very helpful, fair, The waiting area was clean and comfortable and I enjoyed my hour relaxing and watching tv. thank you More
by LAUGHLIN5
December 17, 2015
Most recent visit I brought my G37 in for a couple of minor issues. I love the convenience of being able to drive into the Service Center when I was in the area. The I brought my G37 in for a couple of minor issues. I love the convenience of being able to drive into the Service Center when I was in the area. The issues were attended to immediately and efficiently. More
by JACKIE.POLIMENI
Employees Worked With
Jill Gildart
December 16, 2015
DEPENDABLE AND FRIENDLY The service department was excellent in every way. It was very informative ,fast and quality service ,very good attitude and respectful . I RECOMMEN The service department was excellent in every way. It was very informative ,fast and quality service ,very good attitude and respectful . I RECOMMENDED. AND I TRUST IT. More
by E.FALARAS
Employees Worked With
Adam Figueroa
December 15, 2015
SERVICE GREAT JOB, VERY TIME I COME TO SERVICE DEPARTMENT, , THEY TREAT ME LIKE A VERY IMPORTANT PERSON, SERVICE DEPARTMENT IS VERY FRIENDLY, AND EASY TO TALK GREAT JOB, VERY TIME I COME TO SERVICE DEPARTMENT, , THEY TREAT ME LIKE A VERY IMPORTANT PERSON, SERVICE DEPARTMENT IS VERY FRIENDLY, AND EASY TO TALK TO. More
by VITOS14
Employees Worked With
David Petillo, Adam Figueroa
December 14, 2015
Comments / Service / 12/12/2015 I've been dealing with Kelly Infinity (Service-Only) for about seven years and have always found the Service Department to be : Friendly , Courteous , I've been dealing with Kelly Infinity (Service-Only) for about seven years and have always found the Service Department to be : Friendly , Courteous , Professional , and very accommodating . Initially I dealt with C.J.Breen . Since he has been appointed to the Nissan Dealership in Beverly , I seem to encounter Adam Figueroa . He is VERY professional and I am VERY comfortable with him . More
by AKALDES
December 14, 2015
Overview of first service visit Greeting was cordial. Required work was explained to me. Estimate of time required was offered. Work was done well and on time. Checkout and pickup wa Greeting was cordial. Required work was explained to me. Estimate of time required was offered. Work was done well and on time. Checkout and pickup was prompt and pleasant. More
by RUBYLOLA2
Employees Worked With
Adam Figueroa
