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Kelly INFINITI - Service Center

Danvers, MA

4.8
614 Reviews

614 Reviews of Kelly INFINITI - Service Center

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January 01, 2016

Replace a very expensive timing cgain Scott was most helpful and attentive to my questions in regard to my NOT WARANTEED part. It was a long process (2 weeks) and was most courteous to me More

by LYNFED57
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Jan 06, 2016 -

Kelly INFINITI responded

That is awesome to hear LYNFED57! So glad that Scott took great care of you and answered all your questions.

January 01, 2016

Best service center! Ive owned several cars and the service at kelly infiniti is best, they are friendly and they know what they are doing, i recomend this place to my fri More

by RAFFYMOREL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nico DeSilva, Victor Chaves
Jan 06, 2016 -

Kelly INFINITI responded

Thank you RAFFYMOREL! Happy to hear that you always receive great service with us, we appreciate the recommendation. Look forward to doing business with you again.

December 31, 2015

Nothing but praise! I have been buying or leasing from Kelly Infiniti since 1998. The service is top notch and the facilities are the best. I can't say enough good abou More

by ANDYA41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : David Petillo
Dec 31, 2015 -

Kelly INFINITI responded

Nothing but praise is what we love to hear Andy! We appreciate your loyalty to us-doing business with us over the past 17 years is quite the dedication. Thank you for taking the time to share you feedback with us, have a happy New Year.

December 31, 2015

Excellent Honest, efficient, and timely, I can say I truly have never left unsatisfied, from the basic oil change to the larger engine work, I always received a More

by PATTYGRAVALLESE
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
Dec 31, 2015 -

Kelly INFINITI responded

We strive to be that way Patty! Happy that you received great service and a great deal from our service team. Happy New Year.

December 30, 2015

First Oil Change with Infiniti When it comes to service, the Kelly family always meets my expectations. When I had Nissan their service was great but now with Infiniti, the service More

by MNAVARRO113
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
Dec 31, 2015 -

Kelly INFINITI responded

So glad that hear that MNAVARRO113. We always want to go above and beyond for our customers and make sure they're happy. Thank you for the review, happy New Year.

December 28, 2015

Excellent Service No appointment necessary on Saturday for routine service is a definite plus. Service continues to be courteous, thorough and fast. Service here cont More

by LHALIK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2015 -

Kelly INFINITI responded

We are happy to help LHALIK. Thank you for your kind review on our service department. We are sorry about the 25 word minimum (it's a dealer rater thing), we will certainly take you up on your suggestion though! Thanks again for your review, have a great day.

December 25, 2015

First 5k service. For simple oil changes, no appointment necessary. This was Christmas eve, so I checked to see if open. Didn't even have to tell them who I was, yes, I More

by MAUREENSLOYAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
Dec 28, 2015 -

Kelly INFINITI responded

Hi Maureen-you're right, you are important to us! Happy to hear that your oil change was simple and convenient. Thank you for sharing your review with us, have a happy New Year.

December 23, 2015

excellent service dept and wonderful people - i recommend kelly infinity to all my friends and family - happy holidays - may you sell may cars over the holiday More

by NICKV0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindy Herlihy, Jill Gildart
Dec 23, 2015 -

Kelly INFINITI responded

Thanks Nick! We are glad that your experience was only positive-that is very important to us. We appreciate you taking the time to write your review, happy holidays.

December 23, 2015

not my typical experience I have been going to this service center since 2007 without any issues. This week my service did not go as smoothly as usual. However, once the issu More

by IRENEHALEY13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : David Petillo, Victor Chaves
Dec 23, 2015 -

Kelly INFINITI responded

Hi Irene, we apologize for your previous experience. However, we are pleased to know that the issue was resolved. We are glad that service communicated with you throughout the process and you received excellent customer service from Maria. Thank you for your recommendation, please let us know if there is anything else we can do to help.

December 23, 2015

M35x Radiator and Thermostat Replacement The folks at Kelly have always been cordial and professional. My only gripe with my service was the $750 cost for the radiator. Had I known I could ha More

by jsamuelman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo
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