Back

Kelly INFINITI - Service Center

Danvers, MA

4.8
614 Reviews

614 Reviews of Kelly INFINITI - Service Center

Sort by
January 09, 2016

Dave Petillo -- Thanks very much for the great service .. Dave - You did an excellent job on my car and thank you, for great service ...That's why is great to have professional and a caring people like you More

by CAMILLE.NICHOLS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo
Jan 11, 2016 -

Kelly INFINITI responded

Thank you Camille! We appreciate you kind review on Dave and the Infiniti team. We look forward to seeing you again.

January 08, 2016

Efficient! Adam was great and professional. Irene and Adam were fantastic. They were very professional and they got right to the problem. I was out in 45 minutes during a busy period. More

by PARCE7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Irene, Adam Figueroa
Jan 11, 2016 -

Kelly INFINITI responded

Thank you PARCE7! We're pleased to hear how helpful Irene and Adam were and that they were able to take care of the problem. Please let us know if there is anything else we can do for you.

January 08, 2016

Adam in the service dept This was the best experience I've ever had at a dealership. Adam is professional and very courteous and did an excellent job taking care of my g37x. I More

by THOLLOW362
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Short, Adam Figueroa, Nico DeSilva
Jan 11, 2016 -

Kelly INFINITI responded

That's very kind of you to say THOLLOW362! We're happy to know that the experience you had here was the best you've ever had at a dealership. We're pleased to hear that Adam had the chance to work with you and answer all your questions about your g37x. Please let us know if you have any other questions, thanks again.

January 07, 2016

Service and New Car Lease Have been getting my vehicles serviced at Kelly since 2005. They are straight-forward, accommodating and do quality work. I have purchased 2 vehicles More

by Tim from North Andover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Irene Gesnaldo, James Clements, David Petillo, Victor Chaves
Jan 08, 2016 -

Kelly INFINITI responded

Thanks Tim! We're glad that you have been so committed to us over the past decade, it's great that you receive great service each time. We appreciate your recommendation, thanks again Tim.

January 07, 2016

Thorough service I was told my service (oil change and check tire pressure) would take about an hour. It was a little longer, but I appreciated the fact that they took More

by KARENBOSTON66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo
Jan 07, 2016 -

Kelly INFINITI responded

Hi Karen, we are sorry that your appointment took a little longer than expected. However, we are happy that the service team did a thorough job checking your tires to make sure everything was all set. Please let us know if there is anything else we can do for you. Thanks for the review Karen.

January 07, 2016

Experience was wonderful as always. Top notch service!!! Service is always excellent. The car is inspected, vacuumed and washed. They put my winter matts in for me at no extra charge. Employees always go o More

by LORIANTON3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure but he was excellent. Was there Monday 1/4/15 at approx 10:30am.
Jan 07, 2016 -

Kelly INFINITI responded

We're pleased to know that LORIANTON3. It is great to hear how excellent service was-you deserve top quality! Thank you for sharing your experience with us, we hope to have the opportunity to work with you again.

January 07, 2016

Engine light went on I stopped in without an appointment. Victor said he would be glad to service me but it might take a few minutes. He was most efficient. The car was More

by BLACK.JOEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Chaves
Jan 08, 2016 -

Kelly INFINITI responded

Glad that you were able to stop by at your convenience BLACK.JOEL. Thank you for working with Victor, we're happy to hear how helpful he was.

January 07, 2016

Rear brake repair When I dropped my car off for repair the dealership was very busy, the service technician was able to log in my vehicle in a very timely manner. He t More

by JEDAGOSTINO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
Jan 11, 2016 -

Kelly INFINITI responded

That's great to hear JEDAGOSTINO! We're glad that Adam was able to accommodate you, especially during a busy time of day. Happy to know that he kept you in the loop regarding the rear brake repair. Thank you for sharing your experience with us, have a great day.

January 04, 2016

Great place with great people Came in with a ton of worries and issues I was having with my car, went in and got a ton of help, reassurance and advice. Left feeling great and so mu More

by KAYCHA.ROJAS14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo, Chris King
Jan 06, 2016 -

Kelly INFINITI responded

We're glad that b you are now worry-free KAYCHA.ROJAS14! Happy that you left feeling confident with the service and the care you received. We look forward to seeing you again.

January 02, 2016

Brake and drive train service David was awesome - when I picked up my car the belts were squeaking -David pulled can my car back in - told me to take the loaner again and he would More

by SSCIAUDONE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo
Jan 06, 2016 -

Kelly INFINITI responded

Glad to hear that SSCIAUDONE. Thank you for sharing your feedback with us and giving David the opportunity to work with you. We're happy to know that he took great care of you during your service visit.

...
41
...