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614 Reviews of Kelly INFINITI - Service Center
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January 14, 2016
Great Experience! I came in for a regular oil change, and was quickly greeted in a friendly and professional manner. I waited and was pleasantly surprised when my car I came in for a regular oil change, and was quickly greeted in a friendly and professional manner. I waited and was pleasantly surprised when my car was ready within 30min. The car had been washed and vacuumed, and there was bottled water and mints on the front seat. The customer service is outstanding! More
by BARBARA326
Verified CustomerEmployees Worked With
Adam Figueroa
January 14, 2016
Excellent Service I came in for regular Oil change service, Adam updated me on all the items checked on the car, and any potential work the should be scheduled. Very p I came in for regular Oil change service, Adam updated me on all the items checked on the car, and any potential work the should be scheduled. Very professional, fast service. More
by Alex
Employees Worked With
Adam Figueroa
January 13, 2016
It was fast, courteous and always professional. Always a great experience with very friendly people. It was fast, courteous and always professional. I like when they explain what was done and also Always a great experience with very friendly people. It was fast, courteous and always professional. I like when they explain what was done and also when you do the complimentary complete check up when you come for oil change. More
by SUZYUMPHREY
Employees Worked With
Cindy Herlihy, Victor Chaves
January 13, 2016
service I had a bad experience with Kelly infinity, I needed it a diagnostics done in my car. They told me if they do the service, so they would reimburse the I had a bad experience with Kelly infinity, I needed it a diagnostics done in my car. They told me if they do the service, so they would reimburse the $99 diagnostics back into my card, but they never did till now. I called them several times, they have a whole bunch of excuses. On top of it the car still making the same noise. I wouldn't go back More
by KIKIETHAN_ISAI
January 13, 2016
Always a good experience This review covers the last several visits as it took a few to resolve the issue. I worked with Dave Petillo who has been wonderful. He took the ti This review covers the last several visits as it took a few to resolve the issue. I worked with Dave Petillo who has been wonderful. He took the time to follow up with the Infinity Dealer from which your dealership got my car in order to resolve my issue. He always takes good care of my issues, communicates regularly on status and is always professional, courteous and prompt. More
by CLKIEZULAS
Employees Worked With
David Petillo
January 12, 2016
Oil change and maintenance Went to get oil change on a Saturday afternoon, and I was told that it would be a little more than an hour until my car would be ready. I was called w Went to get oil change on a Saturday afternoon, and I was told that it would be a little more than an hour until my car would be ready. I was called within 45 minutes to tell me my car was ready for pickup. Adam was extremely helpful and even informed me of the four free services I had on credit since purchasing my car there in October, which was an awesome surprise that I hadn't known about. Got my car back after it had been put through the car wash -- it had a complimentary bottle of water and Kelly mints in my cup holder. Thanks for the great experience! I've had too many awful ones in the past so this was an awesome change for me. ?? More
by ToniLeighx
Employees Worked With
Adam Figueroa
January 12, 2016
Worth every penny Whether or not the purchase of a new car is a good investment is as much about service after the sale as it is choosing the right car. My first I Whether or not the purchase of a new car is a good investment is as much about service after the sale as it is choosing the right car. My first Infiniti purchase was in 1997. Bought a new Q 45 for, well, $45,000 dollars. Still own and drive it everyday. It has a quarter million miles on it and drives like a bullet. Based on that very positive experience we tried a 2014 Q 50s. Wow. What a car. The technology and drivability is really stunning. As with many new models the car had a nagging issue that turned out to be a hard to find engine vacuum leak. Finding the problem took several months and 10 or so service appointments. With that kind of experience you might expect me to have a negative feeling about the car and the manufacturer in general. In fact the opposite was true. Kelly Infiniti treated me like a partner in the challenge of getting the car fixed and spared no effort or expense making sure we didnt suffer because our car was constantly in the shop. After it was fixed we really fell in love with the car and continued to have an extremely positive experience every time we have it serviced at Kelly. I have yet to find the limit to which this team is willing to go to make things right. Making a good investment in a car is a tricky business. My old Q45 has cost me, to date, 18 cents a mile to drive. But it would never have gotten this far without a great service partner like I have at this dealership. At Kelly the extre expense of servicing my car at the dealership has always been more than made up by how quickly and correctly they fix the problem. When you drive a car for 20 years you also appreciate the importance of original parts. They really last a lot longer than the cheaper alternatives. These virtues have saved my both time, money, and contributed to the safety of my car over the long run. Suffice it to say Im a life long fan. Randy Johnson More
by TOPNOTE
January 12, 2016
MY over all experience here it's always good . This Infiniti dealership is very good when it comes to mechanical services and costumer service. And my service advisor always takes good care of me This Infiniti dealership is very good when it comes to mechanical services and costumer service. And my service advisor always takes good care of me ! More
by IDELMY2
Employees Worked With
David Petillo
January 09, 2016
service Victor was very helpful and kept me up to date on status of car while being worked on. Pleasure to deal with and was not without vehicle for a long pr Victor was very helpful and kept me up to date on status of car while being worked on. Pleasure to deal with and was not without vehicle for a long priod of time More
by len_jackson
Employees Worked With
Victor Chaves
January 09, 2016
Great Experience Adam and the team continue to do great work and make it easy. Good communication, efficient, professional, courteous and fair. What else can one expec Adam and the team continue to do great work and make it easy. Good communication, efficient, professional, courteous and fair. What else can one expect? More
by SHICK
Employees Worked With
Adam Figueroa
