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Kelly INFINITI - Service Center

Danvers, MA

4.8
614 Reviews

614 Reviews of Kelly INFINITI - Service Center

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January 21, 2016

Best service Everyone is so friendly and helpful. I had the best experience at service and they even washed my car. I will recommend to everyone I know. Adam we More

by LORIG1972
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
Jan 21, 2016 -

Kelly INFINITI responded

That's very kind of you to say Lori! We are happy to hear that Adam really went out of his way to give you a great experience. Thanks for sharing with us, take care.

January 21, 2016

Informative as you wait Although a drag to wait for your car to be serviced Adam Figueroa at Kelli Infiniti of Danvers was courteous and informative throughout the wait. More

by PatL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
Jan 25, 2016 -

Kelly INFINITI responded

We are happy you had a pleasant experience with us Pat. Happy to know that Adam kept you informed throughout your service visit.

January 20, 2016

I do like that sirvice at Infiniti as I said it is a great dealership and service at Infiniti center So I am going to recommend my friends for your great service and responsible for you More

by APRONJARI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Petillo
Jan 21, 2016 -

Kelly INFINITI responded

We appreciate your recommendation APRONJARI. Looking forward to working with your friends and family sometime soon!

January 20, 2016

Tire replacement Friendly, prompt, completed service. I had tire with nail in it replaced. Infiniti roadside assistance called night prior was timely and efficient in More

by HOSMERFIVE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know name of service man
Jan 21, 2016 -

Kelly INFINITI responded

Thank you HOSMERFIVE! Pleased to hear that your tire was repaired and service took great care of you.

January 20, 2016

Servicing my 2011 FX35 Excellent service. The staff was helpful, friendly and courteous. They went above and beyond to help service my car. I highly recommend this Infini More

by CKERSHAW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Irving, Victor Chaves
Jan 21, 2016 -

Kelly INFINITI responded

You deserve the very best CKERSHAW! We're happy that Nick and Victor were so helpful. Thank you for sharing your review.

January 20, 2016

Great Experience Great service, went above and beyond. Victor was very informative, courteous and polite. He kept in constant communication with updates. No pressure More

by TOMCURTIN2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Chaves
Jan 21, 2016 -

Kelly INFINITI responded

We're happy to know you had a great experience Tom. Pleased to hear how Victor went above and beyond to help you. Thank you for your review, have a great day.

January 20, 2016

Seamless Service Greeted immediately by Adam. Stopped by the front desk to say hi, then off to the quiet waiting room. Only got into a second chapter in my book, and More

by SAPRIL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindy Herlihy, Adam Figueroa
Jan 21, 2016 -

Kelly INFINITI responded

Thanks for the review SAPRIL. Pleased to hear how welcoming Adam was to you and made sure you were comfortable.

January 19, 2016

Servicing my 2013 JX 35 Excellent service overall. All repairs done under warranty. Repairs were done thoroughly and completed in a timely manner. All service staff were curt More

by PAULGENDRONP5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo
Jan 21, 2016 -

Kelly INFINITI responded

Hi Paul, thank you for taking the time to write your review. We're glad to hear how well the repairs done on your JX 35 went. Thank you for giving David and the service team the opportunity to work with you.

January 18, 2016

M45s service Came in for an oil change and tire mount and balance. Spoke with Adam, who was professional and knowledgable. If Adam can receive an award or recognit More

by TONY.BARSOUM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
Jan 21, 2016 -

Kelly INFINITI responded

Thanks Tony! We are glad happy that Adam was able to assist you and answer all your questions. We appreciate your review, take care Tony.

January 15, 2016

Service is always great! The way the service center is set up, it has always been a pleasurable experience. The staff is informed, friendly and efficient. Certainly the b More

by DEBBIEJMCMANUS
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cant remember his name in service.....sorry.
Jan 21, 2016 -

Kelly INFINITI responded

Glad that you always have a pleasurable experience with us Debbie. We are more than happy to help, thank you for sharing your feedback with us.

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