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Kelly INFINITI - Service Center

Danvers, MA

4.8
614 Reviews

614 Reviews of Kelly INFINITI - Service Center

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March 11, 2016

Excellence from the first phone call to the delivery David Petillo walked me through the process and kept me well informed about the evolution of my car service. He was on top and saved me time proactive More

by gcorbellini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo
Mar 11, 2016 -

Kelly INFINITI responded

Glad that you had an excellent experience from start to finish gcorbellini. We appreciate you sharing your feedback and comments on David and the team. Thanks for the review, hope to see you again soon!

March 10, 2016

Perfect Adam Figueroa is extremely helpful above and beyond his title. He is an asset to Kelly Infiniti. Look forward to future bussiness thanks again Adam More

by ROSS68GTO
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
Mar 10, 2016 -

Kelly INFINITI responded

That is great to hear Ross! Adam sure is an asset to the Infiniti team and we appreciate you sharing your review on him. We look forward to seeing you next time, take care.

March 07, 2016

Excellent service It is always a pleasure to come to this dealership. The service team has been professional and friendly any time I brought in my G37. It's also a nice More

by MARYANNEGAUTHIER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo
Mar 07, 2016 -

Kelly INFINITI responded

Thank you Maryanne! We are happy that your experiences with us have always been pleasant and professional. We appreciate you taking the time to share your feedback with us, have a great day Maryanne.

March 05, 2016

The best service team. Always knowledgeable, courteous and respectful of time. Never have I been unable to have my two Infiniti's serviced regardless of the time or issues. More

by NEROTH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo
Mar 07, 2016 -

Kelly INFINITI responded

We are pleased to hear that NEROTH! Glad to know your visit with us ran so smoothly and that the service team took great care of you. Thanks for sharing your review with us.

March 02, 2016

Great service! The young man (Victor Chaves) was just great. He got us a rental in just a short time, free of charge. The car promised had been returned with damage. More

by LNLELLIS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Chaves
Mar 02, 2016 -

Kelly INFINITI responded

It is great to hear that LNLELLIS! Glad that Victor was more than helpful and went above and beyond to help you. Thanks for the review, have a great day.

March 01, 2016

very pleased and thank you I've purchased a brand new Q70 from Kelly Infiniti and I couldn't be happier. Came in for oil change and tire rotation. Tire rotation revealed a pro More

by EYEGANEH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Chaves
Mar 02, 2016 -

Kelly INFINITI responded

Hi EYEGANEH, glad to know you are happy with your new Q70. Your feedback is greatly appreciated and we are happy to hear how helpful Adam was.

February 26, 2016

Thank you and Great Work All of my experiences with the Service and Sales staff have been top notch. The communication is great the faces are friendly and informative. I More

by JWEBER0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
Feb 29, 2016 -

Kelly INFINITI responded

Thanks JWEBER0, we appreciate you sharing your review with us! Happy to hear how awesome your experience was with the service and sales staff.

January 29, 2016

Oil Change Came in for oil change and tire rotation. Tire rotation revealed a problem with a tire. Tire was replaced, Adam did good job keeping me informed o More

by TDPUBINC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
Feb 01, 2016 -

Kelly INFINITI responded

Thank you TDPUBINC! It is great that your tire problem was repaired and good to know on time. We appreciate your review on Adam and our service team.

January 28, 2016

Brakes replaced The service department was quick, friendly and the cost was exactly what they said it was going to be. I am completely satisfied with my experience. More

by ATROIANO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 01, 2016 -

Kelly INFINITI responded

Happy to hear that ATROIANO! Your satisfaction is important to us and we appreciate you sharing your feedback, have a great day.

January 27, 2016

Excellent Service Experience Its been a long time since I have been to Kelly for service, but will be coming back again. Dave is an excellent employee and goes out of his way to m More

by ChrisK300
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo
Jan 28, 2016 -

Kelly INFINITI responded

Thanks Chris! Glad that you had the opportunity to work with Dave and our service team. We appreciate you sharing your 5 star review with us and look forward to seeing you again.

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