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Kelly INFINITI - Service Center

Danvers, MA

4.8
614 Reviews

614 Reviews of Kelly INFINITI - Service Center

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April 15, 2016

my alignment took 3 hours My past sales and services was always great, my last service two weeks ago took 3 hours. My mat was a total mess when when I finally got my car back. More

by SONMCD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo
April 11, 2016

New to me G37X I felt the cars alignment was out of wack so when I arrived they quickly checked it and then David sat me down. David went over everything and saved m More

by CCFAULK40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo
Apr 11, 2016 -

Kelly INFINITI responded

We appreciate hearing that CCFAULK40 - thank you for letting us be your preferred dealership to work with! David is great with our customers and their service needs, and will never perform unnecessary work - this is a promise. We look forward to working with you again in the future CCFAULK40, and we thank you for taking the time to share your experience with others. Have a great day!

April 09, 2016

Good, but could've been better! This is my 4th Infiniti purchased and serviced at Kelly Infiniti. Past sales and service was always a joy and was well taken care of, but the current More

by DRAGIONIII
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Avola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Labrecque, Kate Goutal, David Petillo, Adam Figueroa
March 31, 2016

Honest , Careing I took my car there they were truthfull careing took good car of my needs a good price got me out as quick as the could 5 star rating in my book More

by FRANK1453
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
Apr 11, 2016 -

Kelly INFINITI responded

Thank you so much Frank, we appreciate your review and hearing that you were treated so well. We pride ourselves on the happiness of our customers and the experience they have while at our dealership. If there is anything else we can do for you, please let us know Frank. Have a great day!

March 31, 2016

Professional polite and accommadating Adam was wonderful to deal with. He kept me updated on the work being done. When paying he gave me 10 percent off for extra wait time. I was very happ More

by TCNNCN
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
Apr 11, 2016 -

Kelly INFINITI responded

We appreciate hearing that TCNNCN - thank you! We're very sorry to hear about the additional wait time, but we're glad to know that Adam helped you throughout your visit, as well as our receptionists. If we can be of further assistance to you again, please don't hesitate to reach out.

March 26, 2016

Service visit As usual the service team at Kelly was top notch, even though there was new team member. (Matt) who took the time to understand the history of inform More

by kpetro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo, Matt Shafman
Apr 11, 2016 -

Kelly INFINITI responded

Thanks kpetro, we will keep up the good work! Glad to hear that Dave and our newest service member Matt were able to get on the same page and understand you and your vehicle's needs. We always try to go above and beyond expectations to deliver a memorable experience, and it's reassuring to know Dave and Matt did just that. If we can help you out at all again, please don't hesitate to stop by or give us a call - we're always happy to help! Have a great day.

March 26, 2016

Oil change et al Whenever I go to Kelly Infiniti, I feel welcome from the moment I enter the service door, to entering the showroom, and the waiting area. I am kept More

by ESTHER.ZISKIND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Chaves
Apr 11, 2016 -

Kelly INFINITI responded

Thank you Esther - it's important to us to make every customer feel so welcome while at our dealership. It means a lot to hear that our receptionist does just that for you. We thank you for the opportunity to work with you, and to welcome you each time you visit. If there's anything else we can do for you, please let us know.

March 26, 2016

Service with Care Brought my leased 2013 G37xS for return and Kelly Infiniti's Sales & Service was very helpful in making sure that it was in tip top shape. A few issu More

by DRAGIONIII
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Avola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Labrecque, Kate Goutal, David Petillo, Adam Figueroa
Apr 11, 2016 -

Kelly INFINITI responded

Always happy to be of help to you DRAGIONIII - thank you for working with Lisa, Kate, and our team at Kelly Infiniti. We hope you enjoyed your 2013 G37x S lease, and continue to work with our team at Kelly for all your future car needs. Please let us know if there is anything we can do to help you again.

March 15, 2016

Always a great service team !! Service team does a great job!! It was very busy the day I was serviced but car was ready before day's end Great Team!! More

by CE21652
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Chaves
Mar 16, 2016 -

Kelly INFINITI responded

Thank you CE21652! Our team is highly dedicated to our customers and are more than happy to help.

March 12, 2016

Excellent service Everything was great. The staff was friendly, efficient and communicative. The waiting area was clean and well stocked with refreshments. My service w More

by ADAM_WEINBERG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris King, Adam Figueroa
Mar 15, 2016 -

Kelly INFINITI responded

We're glad that your overall experience with us was a positive one Adam. Great to know how well you were treated-you deserve the best! Thank you for sharing your review, have a great day.

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