614 Reviews of Kelly INFINITI - Service Center
my alignment took 3 hours My past sales and services was always great, my last service two weeks ago took 3 hours. My mat was a total mess when when I finally got my car back. My past sales and services was always great, my last service two weeks ago took 3 hours. My mat was a total mess when when I finally got my car back..I wasn't too happy. This is the worst experience I have ever had at this dealership. Hopefully, my next service will be much better. More
New to me G37X I felt the cars alignment was out of wack so when I arrived they quickly checked it and then David sat me down. David went over everything and saved m I felt the cars alignment was out of wack so when I arrived they quickly checked it and then David sat me down. David went over everything and saved me money by not doing anything unnecessary. I will always use Kelly Infinity for me car needs. More
Good, but could've been better! This is my 4th Infiniti purchased and serviced at Kelly Infiniti. Past sales and service was always a joy and was well taken care of, but the current This is my 4th Infiniti purchased and serviced at Kelly Infiniti. Past sales and service was always a joy and was well taken care of, but the current service performed was a bit under par. Certain details were lacking and communication was lost. I'm hoping that our relationship will improve from this and everyone will be happy. More
Honest , Careing I took my car there they were truthfull careing took good car of my needs a good price got me out as quick as the could 5 star rating in my book I took my car there they were truthfull careing took good car of my needs a good price got me out as quick as the could 5 star rating in my book More
Professional polite and accommadating Adam was wonderful to deal with. He kept me updated on the work being done. When paying he gave me 10 percent off for extra wait time. I was very happ Adam was wonderful to deal with. He kept me updated on the work being done. When paying he gave me 10 percent off for extra wait time. I was very happy Adam and your overall staff at the service center and the nice ladies at the front desk More
Service visit As usual the service team at Kelly was top notch, even though there was new team member. (Matt) who took the time to understand the history of inform As usual the service team at Kelly was top notch, even though there was new team member. (Matt) who took the time to understand the history of information about my car. They take the time to explain to you what's going on with your car. Dave P. always takes a moment to say hello and make that all my service needs are taken care of. They also call to inform when the car is ready. Keep up the great work. More
Oil change et al Whenever I go to Kelly Infiniti, I feel welcome from the moment I enter the service door, to entering the showroom, and the waiting area. I am kept Whenever I go to Kelly Infiniti, I feel welcome from the moment I enter the service door, to entering the showroom, and the waiting area. I am kept informed of the progress of my car's service and how long before my car is ready. The woman at the counter already knows me and greets me with enthusiasm. She asks for my 8 month old granddaughter and wants to see pictures. This is something above and beyond what I expect but it does make my visit friendly. Thank you More
Service with Care Brought my leased 2013 G37xS for return and Kelly Infiniti's Sales & Service was very helpful in making sure that it was in tip top shape. A few issu Brought my leased 2013 G37xS for return and Kelly Infiniti's Sales & Service was very helpful in making sure that it was in tip top shape. A few issues were addressed and handle with great care. I would like to thanks Lisa Avola and Kate Goutal for going above and beyond to make sure that all issues were completed to my satisfaction at 100%. More
Always a great service team !! Service team does a great job!! It was very busy the day I was serviced but car was ready before day's end Great Team!! Service team does a great job!! It was very busy the day I was serviced but car was ready before day's end Great Team!! More
Excellent service Everything was great. The staff was friendly, efficient and communicative. The waiting area was clean and well stocked with refreshments. My service w Everything was great. The staff was friendly, efficient and communicative. The waiting area was clean and well stocked with refreshments. My service was completed quickly and I was in and out sooner than expected. More