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Kelly INFINITI - Service Center

Danvers, MA

4.8
614 Reviews

614 Reviews of Kelly INFINITI - Service Center

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October 14, 2016

Sales and Service Kelly Infiniti is a fantastic Dealership. I am now on my 6th Infiniti. Great purchase/lease experience. Service department is 5 Star. They do "Mak More

by MOE-JOE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kate Goutal, Matt Shafman
Oct 19, 2016 -

Kelly INFINITI responded

Your review is very kind MOE-JOE, thank you for taking a moment to share your experiences with us. We appreciate the feedback coming from our loyal customers like yourself and we're happy to have you as a dedicated customer of ours. We promise to continue making your sales and service visits with us easy and enjoyable.

October 13, 2016

Excellent!!! He was very friendly and professional. He kept us updated on progress and was patient with my insurance. I will definitely use his service in the futu More

by Ohnk
Recommend Dealer
Yes
Employees Worked With
David Petillo
Oct 19, 2016 -

Kelly INFINITI responded

Thank you for your review and kind comments for David Ohnk. We're glad to hear that David was there for you every step of the way during your service visit, from updating you on your vehicle's progress to dealing with your insurance company. We look forward to helping you again in the future Ohnk. Take care!

October 12, 2016

Repair/Service The service rep (David) was extremely helpful and very accommodating in scheduling and servicing my vehicle and keeping me informed of the status of t More

by Sabrina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo
Oct 19, 2016 -

Kelly INFINITI responded

We appreciate your recommendation of David and our dealership Sabrina, thank you very much. It was a pleasure helping you with your recent service visit. We hope you'll visit us again for any of your vehicle needs. Have a great day Sabrina!

September 21, 2016

Kudos to Matt Shafman and the Administrative Staff I appreciate the service rendered by Matt Shafman when my wife and I bring our cars in for service. He oversees the entire service process including a More

by mdunne7920
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cindy Herlihy, Irene Gesnaldo, Matt Shafman
Sep 26, 2016 -

Kelly INFINITI responded

We loved reading your review mdunne7920, thank you for sharing your feelings with us. Matt does a great job of breaking down service needs to our Infiniti customers and we're happy that he was so pleasant to work with during you and your wife's visits. We're always glad to help however we can, so please don't hesitate to reach out if we can do anything else for either of you. Have a great day!

June 11, 2016

"Mr. Dave Petillo Exceeds All Expectations" Mr. Dave Petillo serviced our car in June 2016. He diagnosed a very difficult tire issue and resolved the problem. There were additional repairs tha More

by PATTYGRAVALLESE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cindy Herlihy, David Petillo, Adam Figueroa
Jun 15, 2016 -

Kelly INFINITI responded

Hello Mrs. Gravallese, thank you for taking a moment to share your feedback with Dave at our dealership recently. On Dave's behalf, we thank you for choosing our dealership to service your vehicle, and for allowing us to work with you to solve the tire issue your vehicle was experiencing. We appreciate hearing that Dave went above and beyond to make sure you were satisfied with the solution of the issue, and we hope that you'll work with us again for any of your vehicle needs.

May 09, 2016

Service review Outstanding overall experience. The service rep, Adam, was on top of all aspects. The work was done as promised; he had the loaner car all set; follow More

by JOE.RUMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
May 12, 2016 -

Kelly INFINITI responded

Thank you for writing your review Joe, we greatly appreciate your feedback on your recent visit. Adam is wonderful to work with, and we love hearing that he was so attentive to all aspects of your visit - from a loaner car to warranty work. We hope you'll work with our team again in the future. Have a great day Joe!

May 09, 2016

Good experience Because you have a good services and your staff are very efficient and respect client, I'm happy to be your client and I can recommend your service to More

by YOLENYY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Chaves
May 12, 2016 -

Kelly INFINITI responded

We appreciate your comments YOLENYY, thank you. It's important to us as a family business to always be respectful and attentive to our customers, and it's wonderful to hear how you have been treated at our Kelly Infiniti dealership. Thank you for sharing, and we hope to continue to earn your business YOLENYY.

May 07, 2016

Service on my 2009 M35X I recently brought my vehicle to Kelly Infiniti for the 60,000 mile check. Adam Figueroa was the Service person. I had made arrangements for a loaner. More

by MCMANUS513
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
May 12, 2016 -

Kelly INFINITI responded

Thank you for your review MCMANUS513, we appreciate the honest feedback and kind words about Adam and our team. We try our best to streamline your visits with us whenever we can, and we're glad to hear Adam was a wonderful go-to representative for you. Please let us know if there is anything else we can do for you.

May 03, 2016

Good service at all time. Kelly Infiniti provides good service at all time. They make sure the costumer is 100% satisfied and that everything gets resolved in a very short time More

by FIGUEROAHERIBERTO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo, Adam Figueroa, Victor Chaves
May 12, 2016 -

Kelly INFINITI responded

Thank you for sharing your review with us FIGUEROAHERIBERTO. We absolutely try our best to make sure all of our customers are truly happy with the work done to their vehicles. We appreciate you choosing our dealership for your vehicle needs and we look forward to working with you again.

April 30, 2016

Professional and efficient service from start to end Its services you expect and more. The process is seamless and efficient. The service was done in a timely manner and I was kept updated and given an o More

by BRUINS4LIFE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris King, Victor Chaves
May 03, 2016 -

Kelly INFINITI responded

That is definitely what we love to hear BRUINS4LIFE. Thank you for working with Victor, Chris, and our team at Kelly Infiniti. We're always happy to hear from our customers, and to also let them voice their needs while working with our team. If we can be of more help to you, please don't hesitate to reach out to us.

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