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Kelly INFINITI - Service Center

Danvers, MA

4.8
614 Reviews
Call Service Center (978) 774-1000

614 Reviews of Kelly INFINITI - Service Center

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March 01, 2024

Been a customer of Kelly Infiniti for years and that alone should explain why this dealer, it’s employees and products are worth the loyalty More

by LuB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Avola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2024 -

Kelly INFINITI responded

LuB, we truly appreciate your loyalty and kind words. Thank you for being a valued customer of Kelly INFINITI. We look forward to continuing to provide you with exceptional service and products for many years to come!

February 15, 2024

I always get whit glove treatment at Kelly Infiniti. I can even get in with no appointment. More

by CMF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Palacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2024 -

Kelly INFINITI responded

Thank you, CMF! We're thrilled to hear that you always receive white-glove treatment with us. Providing exceptional service without an appointment is something we take pride in, and we're delighted to hear that it has made a positive impact on your experience with us. If there's anything else we can do to enhance your visits, please let us know!

January 31, 2024

Have been going to dealership since 2005 and continuing to go because of the great people and great service More

by kmrber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Palacios
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2024 -

Kelly INFINITI responded

This really means a lot to us, kmrber! We're happy to know that all these years, you continue to have great experiences with us and everyone has been so helpful and friendly! Thank you so much for your loyalty! We will be sure to pass this along!

January 24, 2024

Excellent service every thing was explained to me in detail will definitely be back next mileage point More

by johnob4644
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Delrosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2024 -

Kelly INFINITI responded

So happy to hear that, John! It is great to know that your service visit went so well and everything was explained to you in detail. Thank you so much for taking the time to share this with us!

January 16, 2024

Excellent service, fast service, everybody friendly. Pete was excellent, kept me informed they went above & beyond More

by Lilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Kelly INFINITI responded

That is great to hear, Lilly! We are happy to see that you had the opportunity to work with Pete and that he took excellent care of you and your INFINITI! We will be sure to pass this along to Pete and the service team!

January 13, 2024

I received excellent service. Nick was very considerate. He explained everything that needed to be done to my car. I really appreciated the valet service that was provided to retu More

by SCHEYJOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2024 -

Kelly INFINITI responded

That is great to hear, John! We are happy to know that you received excellent service, and we appreciate your kind words about Nick. Providing clear explanations and convenient services, such as valet service, are priorities for us, and we're glad we could meet your expectations. Your satisfaction is important to us, and we look forward to serving you again in the future. If you have any further feedback or if there's anything specific you'd like to share, please don't hesitate to reach out!

January 08, 2024

Nick at Kelly Infiniti always gets you in for service and has my vehicle repaired quickly and efficiently. He is very good at what he does. Thanks More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2024 -

Kelly INFINITI responded

Thank you, Joe! We are happy to see that Nick always takes excellent care of you and your INFINITI and that everything ran so smoothly! We really appreciate you taking the time to share this with us! We will be sure to pass this along to Nick!

January 08, 2024

I had to take my car in due to a recall. I booked my appointment and was greeted by Pete Jervinis. He was great. Took good care of me and was extremely quick. More

by cpragu
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2024 -

Kelly INFINITI responded

Thank you, cpragu! We are so happy to see that you had such a great experience and Peter and the team took excellent care of you! Please let us know if there is anything else we can do for you!

December 29, 2023

The service manager and staff were very knowledgeable. They did a safety check of my tires. More

by Papa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Pakkila
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2023 -

Kelly INFINITI responded

We are so happy to hear that, Papa! It is great to see that Casey and the team took excellent care of you and your INFINITI and that everything ran so smoothly! Thank you so much for taking the time to share this with us!

November 14, 2023

Very disappointing in all regards. Spent over $300 to basically get told that it would cost over $5000 to fix an emissions problem. Didn’t even get my car washed. More

by kfinneganesq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Gird
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Kelly INFINITI responded

Mr. Finnegan, Thank you for your feedback on your recent service visit. Yes, it's never pleasant having to deliver messages of possible estimates to repair. What I can tell you is that check engine lights usually start with a diagnostic to pay the technician the time to look for codes, evaluate the systems and do a quick MPI. If we have a finding and the customer agrees to continue work, the diagnostic fee gets taken out of the next invoice. I think that it is fair to pay the technician for their time in case the customer decides not to do the work at our dealership. The $300 charge you did pay was for one hour of diagnostic work plus the synthetic oil and filter change which you signed off on. Upon the diagnostic test, we did find an evap leak causing the check engine light which led to a recommendation to replace all evap system hoses, partial load vent valve, 3 way valve and coolant intake gasket and then retest system per diagnostic flow chart. There are many different factors that can cause an evap leak so when you asked what caused it, it is very hard to be specific to your car's situation at the point of diagnostic. The cost of this job is high because it is labor intensive for the QX30 complexities and unfortunately, the car was out of full coverage warranty. I do see that the powertrain portion of the warranty covered a little over $1000. Please know that it is our job to communicate what is needed and the price associated with that repair, even when we know it's not what someone wants to hear. If you are still in need of assistance, I am available to talk. I can see where you purchased the car so if it was a recent purchase, maybe you want to reach out to them for assistance. Kindest regards, Lisa Avola, General Manager, Kelly Infiniti

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