Kelly INFINITI - Service Center

Always a pleasure to dealer with the staff of Kelly Infiniti. I have been a customer for years, particularly because of their customer support, which in my opinion, is the most important part of any co Infiniti. I have been a customer for years, particularly because of their customer support, which in my opinion, is the most important part of any company. More

I Appreciated the communication with Pete during the two months my car was in service/repair. He explained everything well. And Loaner car was nice. months my car was in service/repair. He explained everything well. And Loaner car was nice. More

Matt always provides friendly, excellent service and recommendations. He is a gem. I am a long term, loyal customer and am very pleased with Kelly Infiniti. recommendations. He is a gem. I am a long term, loyal customer and am very pleased with Kelly Infiniti. More

Very friendly and they did my inspection sticker without appointment. Have been taking my vehicles here for years and they always do the job right. appointment. Have been taking my vehicles here for years and they always do the job right. More

Thank you to Pete for the excellent service. Pete is always patient and takes his time to explain works performed on my car. Thank you to the service manager, Matt, and the service department is very p always patient and takes his time to explain works performed on my car. Thank you to the service manager, Matt, and the service department is very professional under his leadership. More

Always top notch service here. Love the detail of any follow up services. Right on time with updates by phone makes it stress free. Thank you follow up services. Right on time with updates by phone makes it stress free. Thank you More

I hate going to this dealership and dealing with that service manager by the name of Matt Shafman. Made an appointment over several weeks explained in detail my concerns, only to show up and be told it w service manager by the name of Matt Shafman. Made an appointment over several weeks explained in detail my concerns, only to show up and be told it was an after market remote alarm that was installed In my Q50 that was making the key fobs not work. I previously serviced my car here with the same issues prior with the key fob and the tire sensors they knew the after market remote was installed but yet took my money and charged me to do work that didn’t work. I go there today and they waste my time and tell me it’s the after market remote start that making the key fobs not work. But they took my money prior with same issues this place is such bad business and that service manager Matt Shafman is a crook. When I made the appointment on the phone why did they not ask if I had a after market remote start and save me the time. Every time I visit this dealership its xxxx. They feed you a bunch of nonsense and squeeze as much as they can out of you and if your work is not worth there time they will feed you some stupid excuse and blame it on you. People beware. More

Top notch experience. Pete kept my bill down and didn’t charge me for unnecessary service. I also got a call mid-day with some follow up questions so that the techs could be sure to identify and fix the pr charge me for unnecessary service. I also got a call mid-day with some follow up questions so that the techs could be sure to identify and fix the problem. Very pleased with the work. More

Kelly infinity in Danvers mass is a full sales and service car dealership it sells both new and quality cars primarily infinity and services same I was very pleased with the recent service performed service car dealership it sells both new and quality cars primarily infinity and services same I was very pleased with the recent service performed on my car. Staff was courteous helpful and professional More

Pete the service technician was great, every time I get my car serviced there he’s very thorough and helpful. I highly recommend Infiniti to anyone! my car serviced there he’s very thorough and helpful. I highly recommend Infiniti to anyone! More