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Kelly INFINITI - Service Center

Danvers, MA

4.8
614 Reviews

614 Reviews of Kelly INFINITI - Service Center

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June 27, 2021

It wasn’t a good customer service. It was my first time there and they want me too go over Nashua Infiniti dealership. I didn’t know what my car issues was and they didn’t found out either they just want m More

by rvittini830
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Savage
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2021

Pete and James treated me like family, they took care of all of my concerns in no time at all. They got me in and out of the dealership fast. I was very happy. I would highly recommend Kelly Infiniti. Tha More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Kelly INFINITI responded

On behalf of Pete and James, thank you, Joe! We are happy to know that you had such a great experience and that you were well taken care of, We really appreciate your recommendation! Take care, Joe!

May 20, 2021

Danny went above and beyond for my scheduled break service!! Kind, professional and most importantly FAST! I showed up with my two fussy toddlers and he made sure we were in and out ASAP! More

by bianca.deeb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Ventura
May 20, 2021 -

Kelly INFINITI responded

That is great to hear, Bianca! We are glad that Danny took excellent care of you and made sure everything ran so smoothly. We really appreciate you taking the time to share your experience with us!

April 25, 2021

Thanks for everything very good service I will coming back so happy good people I like this dealership thanks you very much for the good service More

by Goodboy1505
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Ventura
Apr 26, 2021 -

Kelly INFINITI responded

We really appreciate you taking the time to share your positive feedback with us! It is great to know that you had the opportunity to work with Danny and that he took excellent care of you!

April 21, 2021

Highly recommended long term customer of Kelley Infinity they always go above and beyond my expectations. Justin was super professional and efficient. Great follow through. More

by Leslies28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Jessamy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Debra Pimental, Roman Babayants
Apr 22, 2021 -

Kelly INFINITI responded

This really means a lot to us, Leslie! We are happy to know that you had the opportunity to work with Justin and that he took excellent care of you! It is great that he really made sure everything ran smoothly and that you had a pleasant experience. Thank you, Lesie! We appreciate your recommendation!

April 02, 2021

Hello,I was Happy with my scheduled service today and Hello, I was Happy with my scheduled service today and everything was performed on time Making second appointment to come back for more service More

by nelsonrosa_
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Kelly INFINITI responded

Hi Nelson! We are happy to know that you had such a pleasant service experience and that Peter took excellent care of you! It is great that everything ran so smoothly and that both you and your car were well taken care of. Thank you, Nelson! We will see you next time!

March 08, 2021

As usual my experience was easy, friendly. Always feel kike at home. Danny in service took good care of my needs and provided me with a beautiful loaner. Jonny Craig More

by jccraig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Avola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa!!!, Danny Ventura
Mar 09, 2021 -

Kelly INFINITI responded

Hi Jonny! We are pleased to know that once again, you had such a pleasant experience! It is great that you had the opportunity to work with Danny and that he was so helpful and accomodating. Thank you, Jonny, for taking the time to share this with us!

March 08, 2021

Brought my car in for oil change. Inspection of car revealed back brakes needed to replaced. I was given a loaner car. Picked up my car the next day and all issues were taken care of, and car was washe More

by dellis46@comcast.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Ventura
Mar 09, 2021 -

Kelly INFINITI responded

On behalf of Danny, thank you! We are happy to know that both you and your car were well taken care of and that Danny made sure you were given a loaner vehicle. We really appreciate you taking the time to share this with us!

March 03, 2021

Outstanding service, professional staff, clean beautiful surroundings.....5 star experience !! Kelley Infnity thank you for your consistent excellent service......25 year customer and proud of it! More

by Marychb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria at reception desk was kind, efficient and caring., Danny Ventura
Mar 03, 2021 -

Kelly INFINITI responded

This really means a lot to us, Mary! We are happy to know that you had a 5-star experience and both Danny and Maria were so helpful and friendly! Thank you, Mary, for both your support and dedication!

January 06, 2021

Extremely pleased with the service I recently received at Kelly Infiniti for my QX80. Everyone I dealt with, such as Jasmine Hernandez and Stephen Roberts in service were very friendly and professional. Over More

by SJR 1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Avola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Alterio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine Hernandez and Stephen Roberts
Jan 06, 2021 -

Kelly INFINITI responded

We are so happy to hear that! It is great to know that everyone including Jasmine, Stephen, Eric, Lisa, and Maria took excellent care of you! We're glad that your overall experience with us was such a positive one and that everyone was so helpful and friendly. Thank you for taking the time to share your feedback with us! We will be sure to pass this along!

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