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Kelly INFINITI - Service Center

Danvers, MA

4.8
614 Reviews
Call Service Center (978) 774-1000

614 Reviews of Kelly INFINITI - Service Center

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January 14, 2022

I have no issues everything went good no appreciated all the help everyone was friendly More

by baltodanomirta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sara Stanley
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Jan 14, 2022 -

Kelly INFINITI responded

We are so happy to hear that! It's great that you had the opportunity to work with Sara and that she took excellent care of you and your INFINITI! We really appreciate you taking the time to share this with us! Please let us know if there is anything else we can do for you!

December 31, 2021

I had a great experience got a warm welcome everybody was very attentive to my needs the service is fast and efficient felt right at home!!! More

by Hollywood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sara Stanley
Report | Print
Dec 31, 2021 -

Kelly INFINITI responded

We're so happy to hear that! It's great that in addition to having a great experience, both Sara and the rest of the team took excellent care of you! We really appreciate you taking the time to share this with us - have a safe and happy New Year!

December 30, 2021

Its is one of the best dealerships i have ever worked with. I would recommend them hands down More

by Chiaradonnas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sara Stanley
Report | Print
Dec 31, 2021 -

Kelly INFINITI responded

Thank you so much! It really means a lot knowing that you had such a great experience and that Sara took excellent care of you! Have a safe and happy New Year!

December 27, 2021

Excellent sales, financing and service department for the past 9 months. Always prompt, courteous, and informing More

by dcote320
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cong Truong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Pakkila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roman Babayants
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Jan 21, 2022 -

Kelly INFINITI responded

We are so happy to hear that! It's great that sales, finance, and service have all taken such great care of you over these months! We really appreciate your support!

December 25, 2021

We bought the car two years ago. That was a great experience with the salesman. We’ve brought the car in for service a few times and every time it’s been in it has been a great help they gave us a lo More

by Sraymond118
Customer Service
Recommend Dealer
Yes
Employees Worked With
Sara stanley, Sara Stanley
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Jan 21, 2022 -

Kelly INFINITI responded

Thank you so much! We're happy to know that you continue to have great experiences with both our sales and service department! It's great that most recently, you had the opportunity to work with Sara and that she was so helpful and friendly! Again, thank you for taking the time to share your experience with us! Please let us know if there is anything else we can do for you!

December 19, 2021

I needed a small repair done, and Jim Savage the service manager took care of me. He checked to see what was covered under warranty, he was professional and helpful. He had the required part I needed sent More

by jamie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Savage
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Dec 22, 2021 -

Kelly INFINITI responded

Hey Jamie! We're so happy to know that you had the chance to work with Jim and that he took excellent care of you! It's great that he really made sure everything was taken care of and that the repairs were done right on tine. Thank you, Jamie, for taking the time to share this with us! We will be sure to pass this along to Jim!

December 18, 2021

She was awesome to deal with. Made things super easy and I feel that I was treated well. More

by William.rizzo49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sara Stanley
Report | Print
Dec 21, 2021 -

Kelly INFINITI responded

On behalf of Sara, thank you, William! We're happy to know that you had a great time working with Sara and that she made sure everything ran smoothly! We really appreciate you taking the time to share this with us!

December 18, 2021

Excellent service, Sara did a fantastic job, she went above and beyond, highly recommended her and Kelly Infiniti. More

by Juan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sara Stanley
Report | Print
Dec 21, 2021 -

Kelly INFINITI responded

Thank you so much, Juan! We're pleased to know that you had a great time working with Sara and that she really went above and beyond! Please let us know if there is anything else we can do for you!

December 18, 2021

Pete is very helpful. All the other staff members with whom I interacted are also friendly and helpful. More

by Chloe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2021 -

Kelly INFINITI responded

Hey Chloe! We really appreciate you sharing this with us - it's great to know that Pete was super helpful along with everyone else you worked with! Thank you for taking the time to share this with us!

November 26, 2021

Kelly Infiniti has great customer service every time I have my vehicle serviced there they treat me like family, I highly recommend Kelly Infiniti to everyone, they really do make it easy. More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Pakkila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2021 -

Kelly INFINITI responded

Thank you so much, Joe! It really means a lot to us knowing that you have had great customer service and that everyone here has treated you like family! We really appreciate you taking the time to share this with us! We will be sure to pass your kind words along! Take care, Joe!

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