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Kelly INFINITI - Service Center

Danvers, MA

4.8
614 Reviews

614 Reviews of Kelly INFINITI - Service Center

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March 10, 2022

Great service! ! Was very happy with service that was provided highly recommended, Kelly infinity makes it easy!! More

by ngonzalez906
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2022 -

Kelly INFINITI responded

We're so happy to hear that! It is great that you had the opportunity to work with Pete and that he made sure you received great service and that everything ran so smoothly! We really appreciate your recommendation!

March 09, 2022

Deandre Coke made my experience with Kelly infinity worth every penny spent! As soon as I showed interest in the car he emailed me right away, Was very quick to respond to all emails answered all the questio More

by Allamgoodwin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roman Babayants, DeAndrae Coke
Mar 10, 2022 -

Kelly INFINITI responded

Wow this really means a lot to us! It is great to know that you had such an amazing time working with DeAndrae and that he was so helpful and friendly! We're glad that DeAndrae was so attentive from start to finish and that he made sure that you were well taken care of. We really cannot thank you enough for sharing this awesome review with us! Please do not hesitate to reach out if there is anything else we can do for you!

March 08, 2022

Very , Helpful , pleasant. , the place Clean and not so comfortable. The prize reasonable. Will recommend to my friends More

by Green
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey Pakkila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Kelly INFINITI responded

We are so happy to hear that! It's great to know that you had a 5-star experience and that Casey was so helpful and friendly! We really appreciate your recommendation!

March 03, 2022

The people were professional in every way and the service was excellent with a price I felt was very fair. More

by Mikedivers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Delrosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2022 -

Kelly INFINITI responded

We are so happy to hear that, Mike! It is great that John, Jasmine, and Pete all took such good care of you and that you received excellent service!

March 02, 2022

Kelly Infiniti rocks. Needed a state inspection, a new battery and general maintenance service (LOF, tire rotation). Peter and Jim were terrific - good communication with More

by fneil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Kelly INFINITI responded

Thank you so much! We're so happy to know that you had an awesome experience with us and that Peter, Jim and Maria all took excellent care of you! It's great that you received top-notch service and the service team made sure everything ran smoothly from start to finish. We really appreciate you taking the time to share this with us! Please do not hesitate to reach out if you have any other questions!

February 24, 2022

Once they have your car, they perform whatever service generally on time and done right. My only complaint is that the last two times I called the service department, nobody answered and no voice mail. Fr More

by Stan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr, Savage
February 21, 2022

People and service were great. Peter was very helpful and the service was prompt. Thanks More

by fentonj1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Avola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Dasilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Kelly INFINITI responded

You are more than welcome! We are glad that everything ran so smoothly and that Pete, Lisa, Maria, and Anthony were all so helpful! Thank you so much for taking the time to share this with us!

February 16, 2022

Very professional from the time I drove my car into the service bay., Setting up a Loaner car, to a phone call let me know that my car is ready. White glove service! More

by Shep24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Avola
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Delrosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergey Grebenchuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cong Truong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Dasilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Pakkila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roman Babayants
Mar 01, 2022 -

Kelly INFINITI responded

We are so happy to hear that! It is great that everyone in both sales and service made sure you were taken care of and that you had a 5-star experience. We really appreciate you taking the time to share this with us!

February 16, 2022

Very good experience Work was under warranty , was quick, And very timely done Professional maintaince group!! More

by Ziggy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Delrosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Kelly INFINITI responded

Hi Ziggy! We just wanted to reach out and say how much we appreciate your feedback! It is great John, Jasmine, and Pete all took excellent care of you and that everything was done in such a timely manner!

Mar 01, 2022 -

Ziggy responded

Your welcome Hopefully looking forward to my next Infiniti Lease good deal!!

February 11, 2022

I have been going to Kelly Infiniti for more than a couple of years and I always feel that they take great care in attending to my car. Pete is always willing to listen and help identify a problem and More

by MeghAnmongeau
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2022 -

Kelly INFINITI responded

Wow thank you so much, Meghan! It really means a lot to us knowing that over the years, you have had such a pleasant experience! It's great that both Pete and Jasmine have taken excellent care of you and your car and always make sure everything runs smoothly. Building relationships with our customers is something that we strive for here, so we are happy to know that you have experienced that! Again, thank you, Meghan, for your support! We will be sure to pass this along!

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