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This rating includes all service center reviews, with more weight given to recent reviews.
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506 Reviews of Kelly Honda - Service Center
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August 15, 2021
Excelente customer service. I would definitively recommend this dealer to my friends and family. Very friendly personnel. Great communication. Great ways to stay in touch recommend this dealer to my friends and family. Very friendly personnel. Great communication. Great ways to stay in touch More
by Llop3751
Helpful July 07, 2021
Kelly Honda has a new Service staff and it has made a world of difference. Communications were clear.and cordial. The customer service rep followed through on everything she said. I feel confident now th world of difference. Communications were clear.and cordial. The customer service rep followed through on everything she said. I feel confident now that the service is up to Honda standards. More
by carole.friedman11
Employees Worked With
Billy, the shuttle service driver, was friendly and excellent., Krystal Gaudreau
May 20, 2021
Be aware when you having them service your vehicle! I head over for oil change and tire rotation today. When I get home, I checked my tires, they didn't rotate my tires (how do I know? because I have a c head over for oil change and tire rotation today. When I get home, I checked my tires, they didn't rotate my tires (how do I know? because I have a crack on the front passenger side tire), but they still charged me for tire rotation. This is a big NO for their service, very disappointing! They messaged me to call them back, so I did. They told me the "manager" is gonna call me back but the "manager" never did. I call them multiple times but never get to speak to someone about this issue. More
by jiajun chen
Employees Worked With
Krystal Gaudreau
April 29, 2021
Morgan Murphy is an excellent Service Dept rep. This is the first positive, customer-centric experience I have had in 5 years at Kelly Honda Lynnway. She is professional, courteous, responsive and a prime the first positive, customer-centric experience I have had in 5 years at Kelly Honda Lynnway. She is professional, courteous, responsive and a prime example of what customer service is all-out! Took the time to address my questions and always had a smile on (even behind the mask). I will request her specifically the next time I schedule service. Thank you Morgan! More
by cry
Employees Worked With
March 17, 2021
My experience with the service department was that they went out of their way and did everything possible. Some things could have happened differently. Otherwise, surprise, it was positive! went out of their way and did everything possible. Some things could have happened differently. Otherwise, surprise, it was positive! More
by doris.dyson2
Employees Worked With
Krystal Gaudreau, Adam Ragab
February 11, 2021
I find Kelly Honda to be polite, friendly and try very hard to keep you happy. Totally efficient workers. Leave your car spotless after service. hard to keep you happy. Totally efficient workers. Leave your car spotless after service. More
by Bam1572@verizon.net
January 08, 2021
Jonathan in Service was excellent. Very courteous, professional, and prompt. The service I received exceeded my expectations. The work was done within the timeframe Jonathan told me it would take. professional, and prompt. The service I received exceeded my expectations. The work was done within the timeframe Jonathan told me it would take. More
by plooby
Employees Worked With
December 23, 2020
Service was efficient, and Jonathan, the service writer, was very helpful and professional, one of the best. I find the staff at Kelly Honda very concerned for the customers. was very helpful and professional, one of the best. I find the staff at Kelly Honda very concerned for the customers. More
by kevjfarrell
Employees Worked With
December 22, 2020
Jeff was very nice. Very professional I came to him with a little attatude. But it didn't faze him He kept his cool. Which changed My attatude. Thanks Jeff 👍 a little attatude. But it didn't faze him He kept his cool. Which changed My attatude. Thanks Jeff 👍 More
by Cici
Employees Worked With
December 07, 2020
Making my appt was easy. Assistant service manager, Robert Batista, explained in good detail what my car may need. He listened to my concerns and decisions were made. Was given a lift to and from hom Robert Batista, explained in good detail what my car may need. He listened to my concerns and decisions were made. Was given a lift to and from home as service could take 2 hours. 3 hours door to door job complete. 5 stars to all to include the very polite driver Destin. Thank you ! More
by Sue
Employees Worked With
Destin, Robert Batista
