Kelly Honda - Service Center

A dealership that listens to its customers about wants and needs of service for vehicles and needs of service for vehicles More

99 dollars for an oil change! I felt like I was being gouged. I Was told they went in line with all the other places but they are misinformed. Midas is 49.99 half the price! I will not be buying another gouged. I Was told they went in line with all the other places but they are misinformed. Midas is 49.99 half the price! I will not be buying another Honda. More

I’ve been with them for years and I got my inspection sticker. ***** very good sticker. ***** very good More

I needed an oil change & tire rotation. Morgan helped, & was great! She was very kind, genuine, & thorough. I have a lot of anxiety doing things like this, but Morgan took all of that away in how she intera was great! She was very kind, genuine, & thorough. I have a lot of anxiety doing things like this, but Morgan took all of that away in how she interacted with me. She answered all my questions & went over what I needed to do. Thank you so much !! More

Had major service update on my 2014 Honda Accord All went well Service advisor, Crystal G was personable, competent , clearly explaining g all that has been done and arranging shuttle rides fir ne well Service advisor, Crystal G was personable, competent , clearly explaining g all that has been done and arranging shuttle rides fir ne More

Very pleased with jose very polite and knows how to explain what they did needed oil change tires rotated explain what they did needed oil change tires rotated More

I brought in my vehicle and asked for a few things things to be done yesterday. I pulled the vehicle in an waited for 10 minutes and finally got out and walked around looking for someone. I got a call back to be done yesterday. I pulled the vehicle in an waited for 10 minutes and finally got out and walked around looking for someone. I got a call back stating the "Tensioner" was leaking and needed to have the Timing belt replaced for $1300. I had brought this in last January and was quoted $1600 back then. I brought it to another auto repair shop, and had it done for $900. I informed the woman of this, and she said it still was leaking and needed to be done. I declined. She said the Coolant and Transmission fluids needed to be flushed. I agreed to let them do those, but then realized that the other shop flushed it when they replaced the timing belt and water pump. I called back to cancel that service but couldn't get the same woman and left a message for her. She apparently didn't get it and the work was done. My own stupidity, but I shouldn't have to be on the defensive when expecting good service from a place I had been coming to for years. I also mentioned that 2 tires keep losing pressure and asked to have the stems checked, and that was ignored, and they overinflated the tires instead. Honda techs look at their own software and what they recommend for service and if you don't have the work done by them, they don't know because they aren't checking it. I was also told it needed an engine air filter and a cabin air filter. I replaced these myself a few months ago. I mentioned I had a coupon and when i went to pick up the vehicle, it was not applied. The cashier stated that I needed to go find the woman who helped me. I finally paid and had to ask where the vehicle was. It was raining out and i had to walk quite a ways to reach it. just an all around bad experience! I will not be going back to Kelly Honda again as the service department has declined over the past few visits. More

It was done on time and the work performed as required. However, for some reason they did not do a car wash as performed in the past However, for some reason they did not do a car wash as performed in the past More