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This rating includes all service center reviews, with more weight given to recent reviews.
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507 Reviews of Kelly Honda - Service Center
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January 14, 2020
Krystal was amazing She is very professional and Krystal was amazing She is very professional and efficient This has been the the best service I have received in the past 18 months Please thank Krystal was amazing She is very professional and efficient This has been the the best service I have received in the past 18 months Please thank Krystal for me More
by Zoyacat
Employees Worked With
Krystal Gautreau
January 12, 2020
We bought a brand new Honda Clarity in September 2019 from Kelly Honda. On Christmas morning, when we plugged it in to charge, it Self Acclerated. It went from being in park and turned off to driving dow from Kelly Honda. On Christmas morning, when we plugged it in to charge, it Self Acclerated. It went from being in park and turned off to driving down our driveway and crashed into our boat trailer. If a child had been in front of it, that child would have been run over. We could not reach Kelly Honda that day, but when we did reach them, they told us to call Honda. We did immediately. Honda picked up the car off the boat and trailer and took it to Kelly Honda for safety inspection. They found nothing that could explain the Self Acceleration. We told them we do not feel safe driving the car until they can identify the cause of the SELF Accerleration. KELLY HONDA THREATENED that if we did not bring their loaner car back, they would report it missing. They also threatened to charge us for each day we kept the loaner ( which is not nicer than our original car). James, one of their Finance people then told us we could trade in the car for 10,000$ less than we paid for it. Kelly Honda is not to be trusted if there is a serious, life threatening defect with a car. The Only Choice Kelly Honda gave us was to loose 10,000$ and THEY will RESELL the potentially dangerous car to another family. More
by SV
Employees Worked With
James Hudson
January 09, 2020
Fast and easy the workers were extremely helpful. Coffee was good extremely happy with my service Will recommend my friends wasn’t that expensive either was good extremely happy with my service Will recommend my friends wasn’t that expensive either More
by Bondah
Employees Worked With
Other Employees :
Rhonda Psomos, Ariel Vittini, Robert Batista, Morgan Murphy, Devin Crayton, Steven Em, Krystal Gaudreau
January 03, 2020
Excellent service. Recommend KELLY Honda to friends and family. Prices are always reasonable. Service department will always provide coupons for extra savings. Service department continues to impress family. Prices are always reasonable. Service department will always provide coupons for extra savings. Service department continues to impress More
by Bobzollo
December 30, 2019
Thank you so much for your help with Honda. You guys are very nice. I appreciate doing business with you. Happy new year. And be blessed. very nice. I appreciate doing business with you. Happy new year. And be blessed. More
by lprece15
Employees Worked With
Morgan Murphy, Steven Em, Krystal Gaudreau
December 27, 2019
Service is always great. Staff is always welcoming, friendly, and informative. My only complaint would be that, as I have back problems, my seat is set to exactly how I need it to be, in order to stay friendly, and informative. My only complaint would be that, as I have back problems, my seat is set to exactly how I need it to be, in order to stay pain-free. So I would ask, if possible, that my seat settings not be changed (minus pushing the seat back, of course). More
by Mswati Hanks
December 27, 2019
I didn’t have an appointment but I still received prompt service. The waiting area is clean and offers free coffee. Thanks for great service again. service. The waiting area is clean and offers free coffee. Thanks for great service again. More
by JJ SIMM
Employees Worked With
Krystal Gaudreau
December 23, 2019
Went in for an oil change and Mass State inspection sticker.. Jeff Rumson was the service advisor who helped me. He was very polite and friendly. My vehicle was ready a lot sooner than I expected so at sticker.. Jeff Rumson was the service advisor who helped me. He was very polite and friendly. My vehicle was ready a lot sooner than I expected so at this busy time of year I was thrilled! More
by cindydoucette
Employees Worked With
December 11, 2019
I will never go back to the service department. They are impossible to get in contact with and have horrible communication. They had my car for 8 hours before I could get in touch with anyone. I called mult impossible to get in contact with and have horrible communication. They had my car for 8 hours before I could get in touch with anyone. I called multiple times and kept being told someone would get in touch with me. My service appointment was at 7:30am and I didn’t know until 3:30pm that my car needed to stay over night and I had to scramble to find a ride home from work. They need to improve their customer service. More
by Mross
