Kelly Honda - Service Center

Over 2 hour wait for an oil change with a scheduled appt. Requested a call and never received one. Poor customer service. Will never go back here. Danvers location much better service. Requested a call and never received one. Poor customer service. Will never go back here. Danvers location much better service. More

Over all I found the experience excellent . Brought my Accord in this morning for an appointment , which was punctuatal and prompt . I was attended by Jeff Ruiz in the Service Department . Very professio Accord in this morning for an appointment , which was punctuatal and prompt . I was attended by Jeff Ruiz in the Service Department . Very professional, courteous, and knowledgeable young man . He addressed the cars mechanical issue , explained it in depth to me , and also went over the options I had to repair it . Repeat customer , Martin F. More

Mr. Jeff Rumson greeted me and arranged all my car servicing needs. He was very courteous and efficient! Im very pleased with the service I received! servicing needs. He was very courteous and efficient! Im very pleased with the service I received! More

Adam, Harold, we’re great to talk to and deal with my only critique is I wish there would have been a little more communication without me having to prompt it especially where it took 3 days. Thank you only critique is I wish there would have been a little more communication without me having to prompt it especially where it took 3 days. Thank you More

CRV 18. Bought brand new a year and a half ago. The CRV 18. Bought brand new a year and a half ago. The battery keeps draining. Brought in for service after trying to get to the scheduling department w CRV 18. Bought brand new a year and a half ago. The battery keeps draining. Brought in for service after trying to get to the scheduling department which is almost impossible. Two weeks later after giving the run around I finally got an appointment. I was told there is no issue. Drove to NH from MA went shopping car would not start. Battery drained car doesn’t completely turn off either. Trying to get another appointment it’s been about five days now. Promised a call from a manager two days in a row. Today I found out there is no manager working today after being promised a call back by end of day. I have a seven year warranty and have brought business to this company as I loved the sales rep. Now I’m totally disappointed and prey my friends don’t have the same issue I do. I spent 500 on a rental so far. I’m absolutely in shock the lack of customer service Kelly Honda in Lynn has. It’s one lie after another. One promise after another. No one has pulled through. I’m towing my car there on Monday weather they like it or not. I have no other options. Oh don’t try making an appointment online either. No confirmation. More

I stopped with an emergency, they took me immediately and fixed my vehicle... I didn’t even have a Honda and they didn’t know me and assured me they would get my vehicle fixed which they did for a very good fixed my vehicle... I didn’t even have a Honda and they didn’t know me and assured me they would get my vehicle fixed which they did for a very good price. They are honest and caring. They even charged my phone for me at the front desk.. amazing professionals... I’m thinking Honda will be my next vehicle... A great BIG Thank you More

What a Gem! Stopped in during a business trip and Sal was very helpful in showing us hybrid CR-V's. Give this man a raise! was very helpful in showing us hybrid CR-V's. Give this man a raise! More

Not sure of proper maintenance was performed.i asked about a car wash before service was told sure. When I was given key I asked was it washed was told yes! It wasn't washed and wasn't vacuumed. about a car wash before service was told sure. When I was given key I asked was it washed was told yes! It wasn't washed and wasn't vacuumed. More

Charge for a service that was not done I took my car to this dealership for a B1 service (Oil change + Tire rotation), drop the vehicle and waited a few hours for the requested service to b I took my car to this dealership for a B1 service (Oil change + Tire rotation), drop the vehicle and waited a few hours for the requested service to be done. I paid my invoice when the service was completed and walked to my car and to my big surprise I noticed that the tires were never rotated since I had marks identifying the front tires. I went back and confronted the service adviser who apologize and asked me to wait another 15/20minutes so that they can complete the rotation. How many customers paid for service at this dealership and never got the service done? I will never take my car to this dealership for service, they lost my trust. Reference: Service adviser "Jonathan Lopez" and service Director "Michael Psomos". Mo. More

Jonathan was Awesome and made was well informed on any questions I had. Made the experience a lot more easy and felt welcome from the start ! questions I had. Made the experience a lot more easy and felt welcome from the start ! More