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Kelly Honda
Lynn, MA
1,383 Reviews
We at Kelly Honda are dedicated to providing an easy and stress-free buying and servicing experience to every single Kelly customer. When we combine that commitment along with our knowledgeable Kelly staff, we are left with the result of happy Kelly Honda customers.
When you come back to our Honda Service/Parts Departments, you'll know us and we'll know you. You'll see and feel an immediate difference, before and after you buy anything. We're dedicated to taking care of all your Honda automotive needs.
We are at your service, with extended hours, 7 days a week. Visit us at our dealership in Lynn, MA today, or browse our selection of new Honda vehicles, pre-owned offers, and Honda service/parts options at our Kelly Honda website.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,383 reviews
January 03, 2016
Honest Had some car troubles. Called Honda was told 45 mins wait time. Approached by some very nice caring and knowledgable girls. Took my information and Had some car troubles. Called Honda was told 45 mins wait time. Approached by some very nice caring and knowledgable girls. Took my information and got back to me within 25 mins with diagnosed issue. Thank you. A very satisfied customer ~ Karen More
by JOKA585
Verified CustomerEmployees Worked With
Rhonda Psomos, Anais Peguero
January 03, 2016
Positive and relaxed experience Came for an oil change and tire rotation without an appointment. The staff was courteous and efficient and the work was done quickly and at a reasonab Came for an oil change and tire rotation without an appointment. The staff was courteous and efficient and the work was done quickly and at a reasonable price. No complains. More
by JJS
Employees Worked With
Kenny Batista
January 02, 2016
Great Purchasing my new Honda CRV went very well . I was very happy with the staff at Kelly Honda in Lynn. Ryn was very helpful and made the experience very Purchasing my new Honda CRV went very well . I was very happy with the staff at Kelly Honda in Lynn. Ryn was very helpful and made the experience very easy and hassle free. More
by DEBRY58
January 01, 2016
Good customer service Customer service was good , they call you all the time to make sure everything is going well. Overall I recommend this dealership ask for Chris Osorio Customer service was good , they call you all the time to make sure everything is going well. Overall I recommend this dealership ask for Chris Osorio. More
by erazow3
Employees Worked With
Rhonda Psomos, Chris Osorio
January 01, 2016
Positive experience The tire pressure light on my 2 1/2 year-old CRV came on. Because I had had a previous bad experience with tires I got panicked. Went to Kelly Honda The tire pressure light on my 2 1/2 year-old CRV came on. Because I had had a previous bad experience with tires I got panicked. Went to Kelly Honda on the Lynnway and asked to have it checked. Not sure whether they would try to sell me something I didn't need or what the issue was going to be I was a bit anxious. 20 minutes after leaving my car with the representative, they came to find me to tell me they had adjusted the pressure in all four tires which was a bit low, checked all of my systems which were all in the green, and that there would be no charge for the service. You can imagine my relief. A positive way to start the new year. Thank you Kelly Honda. More
by MARIANNE624
Employees Worked With
Wish I knew the associate's name.
December 30, 2015
The people who helped me were very friendly and professional Kelly Honda on the Lynnway gave me very quick service. I did not have an appointment, and they have always helped me without an appointment. They Kelly Honda on the Lynnway gave me very quick service. I did not have an appointment, and they have always helped me without an appointment. They cleaned my car also. Very nice. More
by D.ADAMS
Employees Worked With
A young man and young woman helped me when I came in. I do not know their names.
December 30, 2015
If looking for a deal look elsewhere Me and my wife arrived hoping to find a deal on a CRV similar to ones I have seen online for at other dealers. We arrived and were greeted by a sales Me and my wife arrived hoping to find a deal on a CRV similar to ones I have seen online for at other dealers. We arrived and were greeted by a salesman by the name of Joseph who was more than happy to show us the vehicles, not so much interested in knocking down the price on a used vehicle beyond the sticker price. From the moment we met him we knew he struck me as the type of person who would screw over anyone to make a quick dollar. We began with me throwing out a lowball offer of $15K which he said he could work with. He showed me a sheet of the work done to it which was little more than an oil change, change of windshield wipers, air filer, etc. Little stuff that would cost me less than $100 to do myself which had been billed at over $1000. I know salesmen lie but this guy makes the average salesman seem honest which is still something I can work with but when he began to be patronizing I knew if I was to get a deal I would get it in writing and take it to another dealership to give the sale to someone who knows how to treat a customer with respect. After we went for a test drive we went in to talk about the price. I got them to knock a few hundred dollars but that still but the cost a few thousand dollars above what I would pay on a deal at another dealership and when I brought that up he began to patronize me again for saying I could find a just as good vehicle for less money; I am pretty sure he does not know that other dealerships provide a carfax and inspection of vehicles before they sell them. He didn't understand why I would be willing to travel up to 40 miles to get a good deal but that is his loss. I am use to give and take when it comes to negotiating a price; they would not even knock off $500 before letting me know that they didn't think there. I am not sure why when I was at 16K he thought 20 was acceptable but that is OK, he is not as slick as he thinks he is. Lying is one thing as he is a salesman, they all lie but patronizing customers and being unwilling to work out a deal well that is enough for me to not ever come back. More
by MrCarBuyer
Employees Worked With
December 29, 2015
Not happy First had to wait awhile for someone to be available to check me in while I watched all the service techs talk to each other leave, talk more, then l First had to wait awhile for someone to be available to check me in while I watched all the service techs talk to each other leave, talk more, then leave again. Someone could have come to me and tell me not much longer or something instead of feeling invisible. Needed the "C" service but just asked to check tires, fluids and change oil and next time I would go ahead with the "C" service. When my car was finished, the young girl came to the waiting room, called my name, and said I was done, but, I only have 5% left on my brakes! This is very dangerous and I should have been told when they were still working on my car not when my car was finished and in garage ready to go! I was leaving for a 3 hr trip the next day. More
by CATHYHINES57
Employees Worked With
Wasnt told. No name plate.
December 29, 2015
GOOD SERVICE I have had my Vehicles serviced at Kelly Honda since 2009 and have always been pleased with the service. I would also like to say that I am impressed I have had my Vehicles serviced at Kelly Honda since 2009 and have always been pleased with the service. I would also like to say that I am impressed with how your staff keep the rest rooms cleaned. I have never found them in poor shape. More
by ROBERT160
Employees Worked With
Ariel Vittini
December 29, 2015
Traded in for new lease My experience at Honda was wonderful, mainly due to the salesperson, Julie Febonio. Julie helped me purchase my last lease and I was very happy to fi My experience at Honda was wonderful, mainly due to the salesperson, Julie Febonio. Julie helped me purchase my last lease and I was very happy to find her there to help me with this one. She is helpful, courteous, and listens to what I have to say. Not to mention she knows her product. I wish my interactions with all sales people were as good as they are with Ms. Febonio. I've recomdned Honda and Julie to several people and will continue to do so. I would also like to add the Eli Hanna was also excellent to deal with and very patient when going over the paperwork. Thank you, Roberta Lerman More
by ROBERTA.LERMAN
