Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Kelly Honda

Lynn, MA

Overview
Employees
Reviews
Vehicles
4.5
1,368 Reviews
We at Kelly Honda are dedicated to providing an easy and stress-free buying and servicing experience to every single Kelly customer. When we combine that commitment along with our knowledgeable Kelly staff, we are left with the result of happy Kelly Honda customers. When you come back to our Honda Service/Parts Departments, you'll know us and we'll know you. You'll see and feel an immediate difference, before and after you buy anything. We're dedicated to taking care of all your Honda automotive needs. We are at your service, with extended hours, 7 days a week. Visit us at our dealership in Lynn, MA today, or browse our selection of new Honda vehicles, pre-owned offers, and Honda service/parts options at our Kelly Honda website.
Contact Dealership
View Awards

540 Lynnway

Lynn, MA

01905

Directions

By Type

Showing 1,368 reviews

September 18, 2021

Horrible service and customer sevice. My car needed for be repair for 2.5 months and no one has followed up. I am disappointed. More

by Deandra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Gerbino, Krystal Gaudreau, Adam Ragab
Report | Print
September 17, 2021

The service guys was very nice and he explained what I needed to know for my future service More

by Bkong1057
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rumson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2021 -

Kelly Honda responded

On behalf of Jeff, thank you! We're happy to know that you had a great experience and that Jeff and the service team made sure you were well taken care of! We really appreciate you taking the time to share this with us!

September 17, 2021

Best place ever the customer service here is awesome definitely coming back to this place . More

by Justin.flores
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Batista
Report | Print
Sep 23, 2021 -

Kelly Honda responded

Wow thank you, Justin! It is great that you received excellent customer service and Robert and the rest of the team were so helpful! If there is anything else we can do for you, please let us know!

September 13, 2021

Worst service ever. Even with appoiment was there for 3hours just for a oil Change. They spilled oil All over the Car engine. More

by Hidalgo-delvin01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rumson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Portillo
Report | Print
September 10, 2021

I had the worse experience with Luis. He sold me the car and that’s it. I never got my registration and other documents. I had to call his manager to get my registration that he sent through email in second More

by Dalila
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis Alicea
Report | Print
Sep 13, 2021 -

Kelly Honda responded

Hi Dalia, we are sorry to learn about this. We would be more than happy to look into this further for you - please feel free to reach out to us directly at 781-595-5252 so we can assist you. Thank you!

September 09, 2021

Amazing service, thank youWas in quickly and service was Amazing service, thank you Was in quickly and service was done quickly. Very respectful and hardworking team Has always been a pleasure to work wit More

by Larimartejada13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rumson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Batista, Morgan Murphy, Krystal Gaudreau
Report | Print
Sep 13, 2021 -

Kelly Honda responded

That is great to hear! We're glad that you had such a great service experience and everything ran so smoothly! We really appreciate you taking the time to share this with us!

September 04, 2021

Alfredo was very professional and made the lease experience super easy. Overall an exceptional customer service experience. I can't recommend Kelly Honda highly enough! More

by rmarcus18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfredo Pimentel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2021 -

Kelly Honda responded

On behalf of Alfredo, thank you! We're happy to know that you had such a great experience and that Alfredo made sure you were well taken care of! If you have any questions regarding your lease, please feel free to let us know!

September 01, 2021

Samantha Montanez was knowledgeable, very professional, and eager to meet and understand our needs. I would highly recommend her for future car buying prospects. The dealership was also flexible in mee More

by Phillip
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Riccio
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Montanez
Report | Print
Sep 01, 2021 -

Kelly Honda responded

That really means a lot to us, Phillip! It's great that you had the opportunity to work with Samantha and that she took excellent care of you! We're glad that she made sure everything ran smoothly and that all your questions were answered. We appreciate your recommendation, Phillip! We will be sure to pass this along to Samantha!

September 01, 2021

I spent 1hr and 30 minutes. For oil change and tires rotation. The technician didn't do good job on the tire rotation. After driving 20 minutes the light for the tire pressure on. More

by Milu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Krystal Gaudreau
Report | Print
Sep 01, 2021 -

Kelly Honda responded

Hello there! Our intention is to make sure each of our service guests are taken care of! If the tire pressure was not on when the vehicle was picked up, but came on after, definitely come back so we can inspect the tires and ensure everything is okay and in good operating condition! Best Regards, Adam Ragab, Director, Service Operations

August 25, 2021

Morgan was a great service representative at Kelly Honda. Very professional and provided nice customer service. Greeted me as soon as I arrived and made me feel valued as a customer. Highly recommended. More

by derrickbonnah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Murphy
Report | Print
Aug 27, 2021 -

Kelly Honda responded

On behalf of Morgan, thank you, Derrick! We're happy to know that you had such a great experience and that Morgan made sure you were well taken care of. We really appreciate you taking the time to share this with us, Derrick! Take care!

1
...
19
20
21
...
137