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Kelly Honda
Lynn, MA
1,383 Reviews
We at Kelly Honda are dedicated to providing an easy and stress-free buying and servicing experience to every single Kelly customer. When we combine that commitment along with our knowledgeable Kelly staff, we are left with the result of happy Kelly Honda customers.
When you come back to our Honda Service/Parts Departments, you'll know us and we'll know you. You'll see and feel an immediate difference, before and after you buy anything. We're dedicated to taking care of all your Honda automotive needs.
We are at your service, with extended hours, 7 days a week. Visit us at our dealership in Lynn, MA today, or browse our selection of new Honda vehicles, pre-owned offers, and Honda service/parts options at our Kelly Honda website.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 11:30 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,383 reviews
September 24, 2008
I went into test drive a 03 Honda Civic and ended up buying an 05 with less miles. The dealer, Mr. De la Cruz, was very informative and knew the answers to all the questions I had. I really like my new buying an 05 with less miles. The dealer, Mr. De la Cruz, was very informative and knew the answers to all the questions I had. I really like my new car and even though I feel I overpaid slightly, I was so happy with the customer service that it made it worth it. More
by petersonsa219
Employees Worked With
Joseph De la Cruz, Mike, Michael O'Keefe
June 09, 2008
I was considering a lease on a Honda Civic Coupe, so I emailed Kelly Honda for a quote. The Internet Manager, Gus Doughman, responded quickly with the information. I thought the price was high, so I email emailed Kelly Honda for a quote. The Internet Manager, Gus Doughman, responded quickly with the information. I thought the price was high, so I emailed back asking if they could match the advertised price for another dealership. He did not respond. I guess the answer was "no." Though annoyed, I decided to stop by the dealership to see about a test drive. The sales person, whose name I unfortunately cannot recall, was friendly, though in a pushy, I-just-KNOW-you're-gonna-wanna-buy-one-of-our-cars way, which I did not appreciate. I told her what I was looking for, test-drove a lovely little Coupe, liked it a lot, and sat down to talk about the price. She quoted me a lease based off of MSRP. When I balked at the price, she became more pushy and started talking up Hondas and talking down Toyotas, which is fine -- that's her job -- except: she got a lot of her information wrong. Alas. Dear Kelly Honda: If you're going to trash the competition, don't lie and/or use inaccurate information, especially if the customer JUST TOLD YOU that she has done research on the other car. I wanted to negotiate, and was told outright that there was "no way" to lower the price. "No," she said, and shrugged. "That's our price. That's our car." I didn't really know how to respond to that, so I just thanked her and left. More
by littlegreycorolla
Employees Worked With
Gus Doughman
September 13, 2007
Very easy to deal with the sales person. Price was about average. Business manager (accepts the payments) was very rude and arrogant. He made stupid and sketchy comments and acted like the entire world b average. Business manager (accepts the payments) was very rude and arrogant. He made stupid and sketchy comments and acted like the entire world belongs to him, tried to sell expensive extras like paint protection "because of the birds shit on the car". Who needs to listen to that? I suggest to avoid the service department. Unless it is a regular oil change, they absolutely suck. When they are not sure what the problem is, they tell you that your car is fine. This is very frustrating especially when you later find out that there was a problem. They actually have some nice services like free shuttle service, free car wash, and free towing. The car wash quality wasn't that great when I used it. I don't use it anymore. When the person who washed my car brought the keys back to the service desk and put them right in front of his coworker, I had to wait five minutes until this guy at the desk finished reading his magazine and realized that I was waiting for the keys. Conclusion: Just a typical everyday dealership. They want your money bad but when you want good service for your money, find some other place if you can. More
by salemhonda
Employees Worked With
4
