Kelly Honda

Recommendation It was a typical dealership when I walked in. I was actually making their job easy. I knew exactly what I wanted. When they went to pick up the car It was a typical dealership when I walked in. I was actually making their job easy. I knew exactly what I wanted. When they went to pick up the car, it was in a minor accident. They had found the color I insisted on. Obviously, not their fault and they did go all the way to Maine to get another one. This did delay things a day but they threw in the better remote starting system at no additional charge to recognize that I had been inconvenienced. I really appreciated this. Also contributing to the experience was that the Salesman offered to sit with me a few days after I had taken the car. I had never owned a car with this many features/ electronics. The manual is quite good but the extra effort AFTER the sale is appreciated and the next time Sonny's Carwash has a line 50 deep, I am taking him up on the free carwash offer! More

Wonderful! Richard was a delight to work with! He made the process easy and was straightforward and honest, what a great guy! We Highly recommend and will return Richard was a delight to work with! He made the process easy and was straightforward and honest, what a great guy! We Highly recommend and will return! More

Excellent Customer Service Joseph Helped me make a great choice, he was patient, friendly and awesome at getting me and my kids a safe car! He just made everything so easy and a Joseph Helped me make a great choice, he was patient, friendly and awesome at getting me and my kids a safe car! He just made everything so easy and answered every question I had. Joseph was very easy to talk to and continues to be there for every need or question I may have. I would definitely recommend Joseph as a sales person! Thank you Joseph. More

Shady I went into Kelly because I had done previous business there. At first I felt they were being honest in their pitch but I soon received an email from I went into Kelly because I had done previous business there. At first I felt they were being honest in their pitch but I soon received an email from Kelly Honda stating I could get out of my lease and into a new one at the same price and vehicle I currently had. Jeremy told me that I couldn't and that I could only get into an Accord Sport not an exl because of my credit. I was quoted $400 a month for a sport after talking them down from $430 a month with $1500 down. They told me it was the end of the month and it was a good deal. I did some research and called other dealerships. I was quote $347 a month for a brand new accord exl with only $1000 down. I went into Commonwealth Honda and in two hours I had leased a new Accord Exl for $369 a month a $1000 down for 3 years once they looked at my trade. I told Kellly I wanted my deposit back. Ron in the finance office told me one that I didn't have negative equity in my vehicle and that it was worth $19k, Commonwealth gave me $16k which was true to Kelly blue book. Ron told me I couldn't go to an Exl because my payment would go up. Long and short of it was Ron is shady and a lair. I was leaving Kelly and the sales manager Mike, who was very nice and seemed honest, said he might be able to make the numbers work for the Exl, but he would have to get back to me. He told me he would call me within a half hour. I didn't receive a call until the next day while I was sitting in Commonwealth. Kelly lied from the beginning and never tried to earn my business. They tried to take advantage of me. I ended up with a brand new Accord Exl for $369 a month with 1k down, Kelly offered me an Accord Sport for $400 a month. Remember the sport is two trim levels lower than the Exl and they wanted $1500 down. Kelly lost my business because they weren't honest. Very shady dealership. BUYER BEWARE OF KELLY HONDA in Lynn, MA. More

Angel is the WORST SALESMAN EVER! I was shopping for a Honda Civic, made an internet inquiry and Morgan had contacted me so I went in and looked further into their inventory. Angel wa I was shopping for a Honda Civic, made an internet inquiry and Morgan had contacted me so I went in and looked further into their inventory. Angel was my salesman, poor attention to my desires,poor customer service,and poor listening skills. I drove tested a 2007 Honda Civic,liked it but it costed more than or just AS MUCH as a BRAND NEW CAR. Negotiation obviously did not go well even after he checked my credit and found it flawless. Instead of trying to sell me the used car that I liked for a more reasonable price , he told me to buy a brand new car instead since its about the same price. No manager was involved even though he saw my frustration. So I brought my business to Herb Chambers Honda in Burlington. Part of there deal was if you went in and drove test a car, you would get a $25.00 Visa gift card whether you bought or not. Angel said it was going to get mailed to me and never did so, no followups from anyone. Let me just say from Herb Chambers and Kelly,it was pretty much like night and day. I wouldn't recommend my worst enemy to go to Kelly Honda. THEY ARE A COMPLETE RIP OFF! More

Very disappointed Initially we were nicely entertained by the sales consultant Richard Grogan. After we informed him of our wishes he relayed it to his sales manager. A Initially we were nicely entertained by the sales consultant Richard Grogan. After we informed him of our wishes he relayed it to his sales manager. After a few negotiations we were told they "can work it out". He made me sign a few papers for credit check and a paper stating the "agreed upon transaction" then we issued a check for the down payment. We were told the business manager (Mr. Ronald Avelar) was finalizing our papers, who shortly after, approached us and said that the prior agreed terms "does not exist in Honda". We were not happy with the new terms presented to us so we opted to not pursue with any transaction, that we do not want to waste their time and we will just get our check back. Mr. Avelar said "okay" and left the room then he came back with Mr. Michael O'Connell (sales manager). They both showed us computations on the computer and told us my husband's computation doesn't make sense. Mr. Michael O'Connell blatantly told us "you are reinventing math". This was unnecessary! My husband brought with him his "finance calculator". He is a Business Administration graduate and getting straight "A's" in his Masters for Business Administration. He worked at the loans department in a bank for years. We are not stupid!!! We know taxes and processing fees. We are employees ourselves and we know costumer service. You can not make us think we are stupid if you think you know better. More

Love the dealership. Wasn't happy with the service I received with Ron, but the rest of the staff was great and I will definitely be back! received with Ron, but the rest of the staff was great and I will definitely be back! More