Kelly Honda

Very disappointed Initially we were nicely entertained by the sales consultant Richard Grogan. After we informed him of our wishes he relayed it to his sales manager. A Initially we were nicely entertained by the sales consultant Richard Grogan. After we informed him of our wishes he relayed it to his sales manager. After a few negotiations we were told they "can work it out". He made me sign a few papers for credit check and a paper stating the "agreed upon transaction" then we issued a check for the down payment. We were told the business manager (Mr. Ronald Avelar) was finalizing our papers, who shortly after, approached us and said that the prior agreed terms "does not exist in Honda". We were not happy with the new terms presented to us so we opted to not pursue with any transaction, that we do not want to waste their time and we will just get our check back. Mr. Avelar said "okay" and left the room then he came back with Mr. Michael O'Connell (sales manager). They both showed us computations on the computer and told us my husband's computation doesn't make sense. Mr. Michael O'Connell blatantly told us "you are reinventing math". This was unnecessary! My husband brought with him his "finance calculator". He is a Business Administration graduate and getting straight "A's" in his Masters for Business Administration. He worked at the loans department in a bank for years. We are not stupid!!! We know taxes and processing fees. We are employees ourselves and we know costumer service. You can not make us think we are stupid if you think you know better. More

Love the dealership. Wasn't happy with the service I received with Ron, but the rest of the staff was great and I will definitely be back! received with Ron, but the rest of the staff was great and I will definitely be back! More

We feel so fortunate to have met the salesman we did from Kelly Honda for our recent new car lease, Michael Steinhoff. Not only is Mike a true professional in every sense of the word, but he is kind, caring Kelly Honda for our recent new car lease, Michael Steinhoff. Not only is Mike a true professional in every sense of the word, but he is kind, caring and very knowledgeable. We had never leased before, and Mike explained it all, answering any questions we had. Before and during our test drive, he showed us some of the features of the car we were interested in. We had a couple of cars we were planning to look at at other dealers as well, but felt so confident in Mike, we decided then and there to lease our 2014 Honda CRV that day. We truly believe that Mike made the decision easy. In all our years of car buying, this was without a doubt the easiest and most pleasant experience! When we picked our new car up, Mike went over all the features again, answering all our questions. He said something we have never heard before..."If you have any questions at all, call me. I come with the car"!! How amazing is that?? Although we have not had to use the service department, we expect nothing less than what we have seen so far. Mike Steinhoff is an asset to Kelly Honda, and I hope to be able to refer my friends to him in the future. We hope to have a long, successful relationship with your company! More

We have dealt with Julie for about 13 years. She is the best salesperson by far. She is understanding of our needs and promptly replies to all of our emails. She knows our budget and never pushes us to sp best salesperson by far. She is understanding of our needs and promptly replies to all of our emails. She knows our budget and never pushes us to spend more. She is greatly trusted by us and always will be. More

The last two cars I've gotten have been from Kelly, when I went in in January to look at cars I did not have intentions of purchasing/leasing at that time. Because of the the way they made me feel, so when I went in in January to look at cars I did not have intentions of purchasing/leasing at that time. Because of the the way they made me feel, so at ease and cordial with no pressure, I was able to make the deal that day. We first met with Mike O'Keefe, who made us feel totally comfortable an at ease, and he intern put us with Joe Sulo who couldn't help us enough. His product knowledge was undeniable. At the time of pick up he had programmed in my favorite radio stations while explaining all the features of the Honda CRV. He took the time to help program the blue tooth for me also. Since then we have referred our neighbor an friend an he has purchased a CRV also. My husband has had two Hondas and this is my second over the years, so this experience will by far keep us with the Kelly family. More

Scam service. Had car for 9hrs, and read me the diagnostic codes for $55, normally $118. Auto parts place will do this for free. Unapologetic scam service. Tried them twice. Never again. diagnostic codes for $55, normally $118. Auto parts place will do this for free. Unapologetic scam service. Tried them twice. Never again. More