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Kelly Honda
Lynn, MA
1,374 Reviews
We at Kelly Honda are dedicated to providing an easy and stress-free buying and servicing experience to every single Kelly customer. When we combine that commitment along with our knowledgeable Kelly staff, we are left with the result of happy Kelly Honda customers.
When you come back to our Honda Service/Parts Departments, you'll know us and we'll know you. You'll see and feel an immediate difference, before and after you buy anything. We're dedicated to taking care of all your Honda automotive needs.
We are at your service, with extended hours, 7 days a week. Visit us at our dealership in Lynn, MA today, or browse our selection of new Honda vehicles, pre-owned offers, and Honda service/parts options at our Kelly Honda website.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 11:30 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,374 reviews
November 22, 2023
Very hard to book or speak to anyone in service drpt. Tried booking online but was unable to. Called a few times before I actually got to speak to someone. When I called and asked if I needed service f Tried booking online but was unable to. Called a few times before I actually got to speak to someone. When I called and asked if I needed service for 30k miles (as per website) I was told no you don’t need that. When I got to my appt, I was told they I needed service for 30k miles. Now I have to book another appt for this service. If I had k own when I booked oil change, I would have made accommodations to leave my car. After 1 hour and 20 minutes, I went to cashier to ask for an update on my car. She told me she didn’t know and sent me to service bay yo ask the person who took my Keyes for an update. Is it really safe to send customers out where cars are pulling in for service? Shouldn’t the cashiers be able to get an update on customers cars? Shouldn’t the people who answer the phones to book appt be able to answer basic question about needed services? Even when I call and am forced to leave a number for a call back I always have to call back because I never hear from anyone. Does it need to be this difficult to book an appointment for an oil change? More
by nancykeen13
Employees Worked With
I don’t see anyone here that I dealt with on saturday
November 15, 2023
The worst service of all, from the top down, no one is there to help which is appalling, especially with a lease. I have been lied to by your service personnel and worse of all the manager and when presse there to help which is appalling, especially with a lease. I have been lied to by your service personnel and worse of all the manager and when pressed for more answers or solutions that same manager just says let me call you back and never does. I had to take my car to another Honda location which confirmed that my part for my leased car was UNDER WARRANTY and it was Honda's responsibility to complete repairs. This is the latest example of the deplorable customer service I have experienced from Kelly Honda in Lynn. This is on top of the bad attitude from staff, being charged more than what was quoted and communicated, and being charged for services that were covered under the plan when buying a car. My recommendation to anyone is DO NOT BUY OR LEASE a car from Kelly Honda they will sell you a dream that is all they care about. More
by just fed up
Employees Worked With
November 09, 2023
The service is always good. The employees are courteous, friendly and helpful to their customers. I am always pleased with the results of my service. I love my Honda Accord. The employees are courteous, friendly and helpful to their customers. I am always pleased with the results of my service. I love my Honda Accord. More
by phil-sue
Employees Worked With
November 02, 2023
Easy check in and courteous. Professional and always with a smile. Staff treats you with respect and will answer any question you may have. Professional and always with a smile. Staff treats you with respect and will answer any question you may have. More
by Jaclin43
Employees Worked With
November 02, 2023
Very friendly staff. Employees are always professional and helpful. I had service done to my car today. It took a little longer than I anticipated. Overall I had a pleasa Employees are always professional and helpful. I had service done to my car today. It took a little longer than I anticipated. Overall I had a pleasant experience. More
by Jillfurlong1
October 31, 2023
Good service very professional and friendly the explanation af what service I was getting was very clear explanation af what service I was getting was very clear More
by Wagner81leguisamon
Employees Worked With
October 25, 2023
I went for service but it was horrible and as always overpriced changed a 30 dollars part and chargers me 500 and labor it’s horrible. overpriced changed a 30 dollars part and chargers me 500 and labor it’s horrible. More
by will2809
Employees Worked With
October 18, 2023
I reecently had my 2021 CRV serviced. This is my 4th car that I have purchased at Kelly. My experience was quite upsetting with the employee whom was dealing with me. I am 78 years old an This is my 4th car that I have purchased at Kelly. My experience was quite upsetting with the employee whom was dealing with me. I am 78 years old and was not appreciative in the tone of voice that she had spoken to me. This will make my decision not to have my vehicle serviced at this dealership anymore,or even purchase my next vehicle More
by C.BROWN62
Employees Worked With
Morgan Murphy
October 12, 2023
Cody made the car buying process swift and easy. I was hesitant to come in as other dealerships in that past have made the car buying experience anything but pleasant. Thankfully, Cody is wonderful I was hesitant to come in as other dealerships in that past have made the car buying experience anything but pleasant. Thankfully, Cody is wonderful at his job and knowledgeable about the vehicles I had questions about. I will definitely be coming back to see Cody for all future car purchases. Thank you so much! More
by Lillian
Employees Worked With
Cody Michael
October 07, 2023
Great place and friendly staff,they were very helpful and clear about all the process. and clear about all the process. More
by Lucas
Employees Worked With
