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Kelly Honda
Lynn, MA
1,374 Reviews
We at Kelly Honda are dedicated to providing an easy and stress-free buying and servicing experience to every single Kelly customer. When we combine that commitment along with our knowledgeable Kelly staff, we are left with the result of happy Kelly Honda customers.
When you come back to our Honda Service/Parts Departments, you'll know us and we'll know you. You'll see and feel an immediate difference, before and after you buy anything. We're dedicated to taking care of all your Honda automotive needs.
We are at your service, with extended hours, 7 days a week. Visit us at our dealership in Lynn, MA today, or browse our selection of new Honda vehicles, pre-owned offers, and Honda service/parts options at our Kelly Honda website.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,374 reviews
December 21, 2024
I came into the dealership looking for a Honda Civic Sedan Sport, as my lease was nearing its end. I made it very clear that I wasn't interested in anything else. I was then assisted by Sal Castro, who Sedan Sport, as my lease was nearing its end. I made it very clear that I wasn't interested in anything else. I was then assisted by Sal Castro, who presented me with options, but none of them met my preferences. I politely asked him to contact me when the specific car I was looking for became available. A week later, Sal called to inform me that he and his manager had located the car I wanted. When I arrived, however, Sal presented me with a Honda Civic Hatchback instead. Confused, I asked him where the car he had promised was, and he responded, "Sorry man, my manager made a mistake, but let me show you what we have available." At that point, I decided to stay and see what other options they had. Sal then showed me a 2025 Honda Touring—well outside my budget, which I immediately declined. Only after I shut down both options did Sal inform me that they actually had the exact car I had originally wanted all along. I felt as though my time, trust, and kindness had been taken advantage of, and it became clear to me that there was a scheme between Sal and the manager to mislead me. We eventually agreed on a Honda Civic Hybrid Sport, and I thought the situation had finally been resolved. However, just a month after purchasing the vehicle, it broke down on the highway. I took it to service, and they claimed there was nothing wrong with it and couldn’t explain the breakdown. Thinking everything was fine, I continued using the car. The very next day, it broke down again—this time in a parking lot, blocking cars from leaving. I was lucky it wasn’t on the highway, where I drive daily. At this point, I was furious and felt unsafe with the car. A brand-new 2025 Honda Civic, with zero miles on it, should not be breaking down after just one month. I went back to the dealership and explained the situation to Sal, asking for the name of the manager involved in my purchase process (as I had every right to know). Sal refused to give me a straight answer, instead saying, "Every manager was involved." It was clear to me that whoever was involved had a personal relationship with Sal, and I asked to speak with any available manager to address this issue. When the manager finally spoke to me, despite my clear concerns about the car’s safety after two breakdowns, he refused to offer a trade-in or provide an alternate vehicle. Instead, he insisted on "fixing" the car. Given that the car broke down within a month of purchase, I do not believe any amount of "fixing" will make me feel safe in this vehicle, and he should know that. This entire experience has left me feeling misled and unsafe. I urge the dealership to take responsibility for this situation and address it properly. A new car breaking down within a month is unacceptable, and I am still seeking a resolution to this issue More
by RemyJ
December 20, 2024
This dealership is awesome! !! Juan and Rinn were very easy to deal with. I love buying my Hondas at Kelly Honda. !! Juan and Rinn were very easy to deal with. I love buying my Hondas at Kelly Honda. More
by Stacey K
Employees Worked With
December 19, 2024
We came in around dinner time with my daughter and Angel met us at the door ,listened to what she wanted and made it happen. He was great to work with with no B.S. that usually goes with car sales people. met us at the door ,listened to what she wanted and made it happen. He was great to work with with no B.S. that usually goes with car sales people. In and out easy. More
by jpm7871
December 18, 2024
Great experience leasing 2025 HRV. Julie was super helpful and everything went smoothly with the lease process. Julie was super helpful and everything went smoothly with the lease process. More
by Genedwhite
Employees Worked With
December 02, 2024
Thanks so much for your help Mr Gleson I like to work with you you the best 😁 with you you the best 😁 More
by barros120584
Employees Worked With
November 25, 2024
Very easy process I new what I wanted, I knew what I was looking to pay and they made the process extremely friendly and easy. looking to pay and they made the process extremely friendly and easy. More
by jzampanti
Employees Worked With
November 22, 2024
My service rep never answers his phone or returns calls back and some of the receptionist are very rude. Customer service isn't their strong suit at all. It's very frustrating having to constantly call bac back and some of the receptionist are very rude. Customer service isn't their strong suit at all. It's very frustrating having to constantly call back to back just to speak to someone and 9 times out of 10 they aren't the correct person. More
by Val
Employees Worked With
November 20, 2024
Honest, hard working individual. I like the way he helped me get the car I wanted I like the way he helped me get the car I wanted More
by Jfiguero1994
November 19, 2024
Looking to buy, lease, trade-in, or what I did sale my car to Kelly Honda (where I bought it), and the best person to see at this fine dealership is Joseph Oise. Mr. Oise is professional, personable, and car to Kelly Honda (where I bought it), and the best person to see at this fine dealership is Joseph Oise. Mr. Oise is professional, personable, and most of all he listens to the customer. Kelly Honda has an outstanding team member on their sales force with Joseph Oise. More
by NDN
Employees Worked With
November 18, 2024
Great experience all around smooth and easy would highly recommend them to friends and family recommend them to friends and family More
by Bunky
Employees Worked With
