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Kelly Grimsley Kia

Odessa, TX

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443 Reviews

2603 E 8th St

Odessa, TX

79761

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Showing 443 reviews

February 04, 2021

Showed up for an oil change without an appointment, the receptionists and technicians were all very pleasant and accommodating. Service was faster than I expected! More

by bpecllc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wil Steinle, Brandon Grimsley
Feb 19, 2021 -

Kelly Grimsley Kia responded

When you're NOT a HUGE corporate dealership that OVER promises and UNDER delivers, we can do just that. Wait until you deal with our impressive sales staff on your next new KIA!

February 04, 2021

The people are always pleasant and helpful with anything you might need. They are always very professional and courteous and take time to answer all your questions accurately. Thank you. More

by ttammie50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wil Steinle, Brandon Grimsley
Feb 19, 2021 -

Kelly Grimsley Kia responded

Thanks so much for the review and kind words.

February 04, 2021

Great customer service and quick and friendly service staff. I will continue to take my vehicles to Kelly Grimsley Amber was great. Very friendly and knowledgeable More

by TAT2LADY54
Recommend Dealer
Yes
Employees Worked With
Amber
Feb 19, 2021 -

Kelly Grimsley Kia responded

Thanks for the great review.

February 04, 2021

Was good service and kept me updated as process was completed. Very satisfied with the process. Only thin i do not like is this 25 word minimum More

by joey.bruton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex
Feb 19, 2021 -

Kelly Grimsley Kia responded

Joey, we don't control DealerRater policy, and if you check out the post from ROCLAK777, there are more than 25 words in that review. Sorry, for any inconvenience.

February 04, 2021

Cx service was great service got to me promptly. Service was fast. Service department informed me of progress of service. Friendly agents and offered coffee . More

by ANJELC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex
Feb 19, 2021 -

Kelly Grimsley Kia responded

And, yes Alex Colon is very friendly, but professional. But, if you haven't met the sales staff, sales managers, and office personnel, we ALL try our very best to be like Alex. As, "your total satisfaction, is our #1 goal!"

February 04, 2021

Fast service. Courteous staff. Staff explained what I needed extra on my vehicle. Explained what needed to be done in the near future due to age of vehicle. More

by SHARON.CALLAWAY49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will, Wil Steinle
Feb 19, 2021 -

Kelly Grimsley Kia responded

Thanks Sharon, I am always here for you to make sure you receive the personalized service you've come to expect. Wil

February 04, 2021

Everyone is real friendly and very helpful and works with you and the waiting area has the internet and real nice and has your drinks More

by KAY61COURTNEY
Recommend Dealer
Yes
Employees Worked With
Jollyann is an awesome sales person
Feb 19, 2021 -

Kelly Grimsley Kia responded

And, yes Yolly is very friendly, but professional. But, if you haven't met the sales staff, sales managers, and office personnel, we ALL try our very best to be like Yolly. As, "your total satisfaction, is our #1 goal!"

Feb 19, 2021 -

KAY61COURTNEY responded

I don't have no compkaints everyone up there is very friendly and very professional i would recommend my friends and family thats looking to buy a car to go there

February 04, 2021

It was Fast service and had a friendly staff.I Wish free It was Fast service and had a friendly staff. I Wish free tire rotation was included with purchase of a new car since they want you to rotate your ti More

by PMAYESNM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nice woman don’t remember her name
Feb 19, 2021 -

Kelly Grimsley Kia responded

We only are just trying to extend the tread life of your tires which should be done every 6,000 miles to prevent "cupping" and uneven tread wear! Thanks for the review.

February 04, 2021

Wonderful service while there and got me in right away. Right price. So glad they are there! God bless them. Yadda yadda yadda yadda y More

by Panekejaneke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Grimsley
Feb 19, 2021 -

Kelly Grimsley Kia responded

Thanks so much for the yadda, yadda, yadda, etc... come back anytime.

February 04, 2021

The customer service is great the wait time and if we need a ride somewhere that is very convenient. The knowledge explained and the reasonable prices. More

by MRICKMAN04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Manuel Colon
Feb 19, 2021 -

Kelly Grimsley Kia responded

And, yes Alex Colon is very friendly, but professional. But, if you haven't met the sales staff, sales managers, and office personnel, we ALL try our very best to be like Alex. As, "your total satisfaction, is our #1 goal!"