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Kelly Grimsley Kia

Odessa, TX

4.7
443 Reviews

2603 E 8th St

Odessa, TX

79761

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Showing 443 reviews

February 09, 2021

I was acknowledged quickly, all the staff was friendly and wearing masks. Destiny Garcia, explained the process and gave me estimates without hesitation,she is the perfect example why i will return witho More

by MGGONZALES432@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Destiny Garcia service advisor
Feb 11, 2021 -

Kelly Grimsley Kia responded

Thanks for praising Destiny Garcia for her excellence in customer service. Spending hard earned money for a vehicle is one thing about earning customer trust, but having them come in for service and praise us, that is what gets us ALL up in the mornings!

February 08, 2021

I had an oil change and fixed recalls on vehicle. Had no I had an oil change and fixed recalls on vehicle. Had no problems with anything. The service was great & all the employees are very friendly. More

by M rayos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wil Steinle, Brandon Grimsley
Feb 11, 2021 -

Kelly Grimsley Kia responded

We are a FULL service KIA dealership, but we have technicians that are able to repair almost any make or model. If we can't fix it, it probably can't be fixed!

February 06, 2021

very knowledgeable,honest and customer oriented service team. Just a great experience all the way around. I will be back and my friends and family also. Thank you. More

by BRANTLEYGUY2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin
Feb 11, 2021 -

Kelly Grimsley Kia responded

Customer Satisfaction is our #1 goal, and we appreciate your continued business.

February 05, 2021

Was very pleased with service everything was explained had oil changed transmission oil changed a recall of a sensor also a sensor that wasn’t replaced at engine replacement More

by richardrocha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager
Feb 23, 2021 -

Kelly Grimsley Kia responded

Thanks Richard. glad to always assist you. Customer satisfaction is our #1 goal.

February 05, 2021

The service was awesome., I didn't have to wait, they set appointment for me and when I got there, they was waiting me and asked if I needed anything else. They were very help. Thank you More

by GNORA4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember the young lady name
Feb 11, 2021 -

Kelly Grimsley Kia responded

Thanks for the praise. Servicing our customers after the sales is what it is all about. As a team effort we can maintain your vehicles for the next customer that ends up buying it, because you wanted to buy another vehicle from Kelly Grimsley!

February 05, 2021

I love this place They care about you I want to go I love this place They care about you I want to go anywhere else can’t wait for a new car 2021 I’m trading my vehicle More

by JOSECFRANK80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The blonde service lady, Wil Steinle, Brandon Grimsley
Feb 11, 2021 -

Kelly Grimsley Kia responded

We do care! Car dealers get more false accusations than politicians in the world of social media. Sometimes we deserve it, as we have made and seen mistakes made on best business practices. But, we strive to learn from this downfalls, as success doesn't come without failure along the way. We truly have our customer's best interest in mind, at the start and completion of every transaction. Again, caring should be obvious, but if it's not, we want to hear about it!!!

February 05, 2021

Excellent customer service, went through my Borrego with a fine tooth comb, ,pointed out issues that would need attention in the near future, very satisfied indeed. Thank you! More

by michaeldradcliffe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin, Michael, Dale, , Brandon Grimsley
Feb 11, 2021 -

Kelly Grimsley Kia responded

Thanks Michael, as you know, preventative maintenance is why our customer's vehicles last so long, as they take care of them, so we do the same. Anytime, you can avoid a break down or being stranded, is a huge plus!

February 05, 2021

Customer service was excellent. Fast and friendly service and work with my schedule. I enjoy the free oil change and I can also have my tires rotated at great price. More

by JCCHANEY0657
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know or remember the names.
Feb 11, 2021 -

Kelly Grimsley Kia responded

As always, we appreciate your business and we welcome your trade ins for the best price in town!

February 04, 2021

Yollyann was really helpful we got everything done over the phone all i had to do was go and sign the contract! She explain everything so good. Thank you for helping me get my dream car . More

by RODRIGUEZJAQUELYN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yollyann
Feb 23, 2021 -

Kelly Grimsley Kia responded

Thanks Jaquelyn, we appreciate your review, and Yolly appreciates the the business!

February 04, 2021

Its a great company to buy from, only the truck that I purchased has problems with the display. It works but it is so slow to change anything entered takes forever to change the screen? I wasn’t told ab More

by JERRYWMCCARTY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I didn’t work with these people
Feb 23, 2021 -

Kelly Grimsley Kia responded

Glad we were able to make you happy

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