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Kelly Grimsley Kia

Odessa, TX

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444 Reviews

2603 E 8th St

Odessa, TX

79761

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Showing 444 reviews

March 01, 2021

I just absolutely LOVE the service department at Kelly Grimsley Kia. No matter who services you; you always get 100% professional customer service and greeted with a smile. They get you in and out, there More

by applejax1986
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Destany Garcia, Christopher Marafioti
Mar 03, 2021 -

Kelly Grimsley Kia responded

Destany and Chris are amazing employees, applejax1986 here at Kelly Grimsley KIA where we strive to expedite ALL out customers, as we know how busy and important your day and time are! Thanks for the positive review.

March 01, 2021

Mike was great He was friendly and informative. He kept me updated with the progress of my repair. My vehicle was ready faster than expected. More

by Christy J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bennett
Mar 03, 2021 -

Kelly Grimsley Kia responded

Thanks Christy for leaving a positive review for Mike Bennett (KIA service advisor) and his team of technicians! Kelly Grimsley KIA cares about ALL our customers, no matter what you drive!

March 01, 2021

I was helped in such an efficient matter and they were able to fix everything that needed fixing and then some. I would definitely recommend going here for your Kia needs. More

by CRISTIAN_HERRERA07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bennett
Mar 03, 2021 -

Kelly Grimsley Kia responded

Kelly Grimsley KIA customers LOVE the service department advisors, and sales staff. We recommend your friends, family, and co-workers know about this before they go anywhere else for their automotive needs.

February 26, 2021

So appreciated the great service and patience shown to me. Alex explained in detail everything that needed done. Never talked down to me when I was stressed about the situation with my car. More

by LWBR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Colon
Feb 26, 2021 -

Kelly Grimsley Kia responded

LWBR, we appreciate your kind words about Alex Colon. We want everyone to feel comfortable talking to our service advisors, as we are solely here to help you maintain the best running conditions for your vehicles. So, there are never any dumb questions, and we want you to ask us as much about your vehicle as you want! Preventative maintenance saves our customers a lot of money!

February 26, 2021

The young lady who helped me in the service department was really friendly and helpful. She answered all of my questions without any hesitation. I would definitely recommend this place to anyone. More

by JOSH_MALVEAUX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Young female in service department
Mar 03, 2021 -

Kelly Grimsley Kia responded

Josh, that was Destany Garcia (your service advisor!) She does a great job at explaining the diagnoses, vehicle reports, and customer concerns so that everyone is on the "same page!" We appreciate your positive review.

February 26, 2021

They got me in as soon as I got there. Explained to me what was going to be done. Offered me a ride. Called me as soon as my vehicle was finished. More

by MVasquez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bennett, Alex Colon
Mar 03, 2021 -

Kelly Grimsley Kia responded

Thanks MVasquez for your positive review and remarks regarding our service advisors (Alex Colon and Mike Bennett.) Everyone here is the same way, and we may not show it, but we consider you family here at Kelly Grimsley.

February 26, 2021

The service staff is polite and professional. The only reason for a 4 is that the lobby seems very sparse on amenities, i.e. no magazines or vehicle brochures and only 1 vehicle to look at - a Kia Rio, wh More

by SCIFRESDP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bennett
Mar 03, 2021 -

Kelly Grimsley Kia responded

Mike Bennett is a very personable and attentive service advisor to make sure everything you are concerned about with your vehicle is addressed and fixed to your satisfaction, because that is out #1 goal.

February 25, 2021

They did a great job. Got me in quickly without any issues or delays. The employees were kind and helpful and they finished my service in a timely manner. More

by JBMARTS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Colon
Feb 25, 2021 -

Kelly Grimsley Kia responded

Time is money, you money! So, we strive to do our very best to get customers like you in and out of service as fast as we can! But, we do not cut corners! We are very conscience of your investment and valuable time!

February 25, 2021

Very nice, helpful, polite, good customer service, friendly and attentive staff. I didn’t wait very long for my car it was good and fast service. More

by RAMIREZARASELI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Destiny , Alex Colon
Feb 25, 2021 -

Kelly Grimsley Kia responded

Araseli, we appreciate your review and kind words. We want you to tell everyone how easy we are to work with!!!

February 24, 2021

Friendly service advisers! They always get me in and out quick and it’s the job done right the first time. There shuttle drive Mr. dale is the the sweats man. More

by CRISTILEEGUZMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Iris Ayala
Apr 07, 2021 -

Kelly Grimsley Kia responded

Thank you for the feedback! We are happy to hear about your positive experience and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! - The Kelly Grimsley Kia Team

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