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Kelly Grimsley Kia

Odessa, TX

4.7
443 Reviews

2603 E 8th St

Odessa, TX

79761

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Showing 443 reviews

March 08, 2021

Service was prompt and professional. Also the shuttle driver took me and picked me up when my car was done. Loved him and was a very careful driver very professional and courteous More

by peruccat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shuttle Driver Excellent Service, Mike Bennett, Alex Colon
Mar 09, 2021 -

Kelly Grimsley Kia responded

Thanks for your review about Alex, Dale, and Mike in KIA service. "To motivate employees to give customers personalized service, we should treat our employees the way we expect them to treat our customers." Kelly Grimsley

March 05, 2021

Arrived and was attended very quickly. It was excellent service and great attitude. Great at answering my questions and concerns. They walked me all the way to my vehicle. More

by villalobostanya14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Colon
Mar 08, 2021 -

Kelly Grimsley Kia responded

Tanya, we appreciate your positive review and kind words about Alex. We're always here to help you!

March 05, 2021

Great service, awesome techs. Everyone is so friendly and have a positive attitude. Thank you for taking care of my car and being a great asset to this company. More

by SANDRA.CARNERO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Colon
Mar 08, 2021 -

Kelly Grimsley Kia responded

Sandra, we appreciate your kind words and positive review.

March 04, 2021

Kia is a great place to purchase a vehicle. The employees are fast and friendly and are always ready to answer any questions or concerns you have. Definitely recommend 👌 More

by AMYABREGO30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bennett
Mar 08, 2021 -

Kelly Grimsley Kia responded

Thanks Amy, we sure try our very best. Some days are easier than others, as we are All human, but we strive every day to be the best we can be, with what we can control.

March 03, 2021

My experience was great. They changed my oil & A/C filter in less than 30min. I would've liked it if they brought the donuts back lol! More

by Bonita Poca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Desteny
Mar 03, 2021 -

Kelly Grimsley Kia responded

Thanks for the positive review and kind remarks Bonita. We strive to expedite our service customers if possible. Sorry, about no donuts.

March 03, 2021

We are impressed with the efficiency of your service associates. They are very attentive and are wanted to know what problems your car might have.. After your car has been serviced , a service person More

by ECBKF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Colon
Mar 08, 2021 -

Kelly Grimsley Kia responded

Thanks ECBKF, we are impressed everyday with our service advisors, technicians, and staff because working on cars can be tough sometimes. Destany Garcia was your service advisor, it sounds like.

March 02, 2021

Kelly Auto Group was able to secure a new vehicle for my wife. The sales staff was persistent in finding the right vehicle. Thanks Kelly Auto Group More

by RAY.GONZALES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Bonilla
Mar 03, 2021 -

Kelly Grimsley Kia responded

Glad we were able to help Mrs. Gonzales find the "right" new KIA for here budget and needs. Martin Bonilla has the experience, knowledge, patience, and professionalism to do this for anyone in need of his services. Please, refer ALL your friends, family, and co-workers to martin.

March 02, 2021

Love this dealership! Got my family an amazing deal and into our vehicle within a day! Thank you Ray!!! Ray went over and beyond to help me and get me in our vehicle!! More

by LILYMOM0425
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray , Frank Bonilla, Jared "Tiny" Cannon
Mar 03, 2021 -

Kelly Grimsley Kia responded

We LOVE you too! Frank Bonilla and our sales department (Stephen Ray Rodriguez,) can make, what some think are "miracles" happen. We want your family, friends, and co-workers to experience the difference here at Kelly Grimsley KIA.

March 02, 2021

Great service! I took my car in for an oil change and it was quick. Mike explained everything that was done to the vehicle and made sure I had no questions before leaving. Very friendly and courteous. More

by HEART_KIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bennett
Mar 03, 2021 -

Kelly Grimsley Kia responded

Mike Bennett is an outstanding service advisor HEART_KIS as are all of our service team members, technicians, and even our professional sales staff. We may ask you to buy a new KIA while you're here, but if we didn't ask, we may not get the hint, so we ask every service customer, because we know hoe well their potential trade in has been maintained. We are always looking for trade ins.

March 01, 2021

I just absolutely LOVE the service department at Kelly Grimsley Kia. No matter who services you; you always get 100% professional customer service and greeted with a smile. They get you in and out, there More

by applejax1986
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Destany Garcia, Christopher Marafioti
Mar 03, 2021 -

Kelly Grimsley Kia responded

Destany and Chris are amazing employees, applejax1986 here at Kelly Grimsley KIA where we strive to expedite ALL out customers, as we know how busy and important your day and time are! Thanks for the positive review.

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