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Kelly Grimsley Kia

Odessa, TX

4.7
443 Reviews

2603 E 8th St

Odessa, TX

79761

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Showing 443 reviews

March 11, 2021

Always excellent fast services! I did not have an appointment and I was still able to get my car in and out in a timely manner. More

by TABI_AMANCIO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Colon
Mar 11, 2021 -

Kelly Grimsley Kia responded

We try to work our walk-in service customers into the technician's scheduled appointments. We don't take our customer's vehicles "hostage," like some of our competitors. Being family owned, and operated makes all the difference, because you're NOT just a number to Kelly Grimsley.

March 11, 2021

It was great the staff greeted me right away and attended to my needs, they were very professional and quick with my car. Great job! More

by LIOHERNANDEZ1376
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bennett, Alex Colon
Mar 17, 2021 -

Kelly Grimsley Kia responded

Glad to hear we're doing it right! If you have any suggestions for improving our customer service, please do not hesitate to let us know.

March 11, 2021

They were able to get me in on date and time I needed. The Girl in the service ctr was nice got me right in on time and even got my car washed and out on time to get to my next appointment in plenty of ti More

by Mgpuga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I’m not very good with names, but it was the girl in the service ctr.
Mar 17, 2021 -

Kelly Grimsley Kia responded

Of course! That's how we roll! Your scheduled time (appointment) isn't just a suggestion like other dealerships, doctor's offices, and government offices, it's YOUR time to stop by, get your car serviced, as promised! It really isn't that difficult to provide the service we offer, you just have to care! By the way, her name was Destany Garcia

March 10, 2021

Great and friendly service. They were able to get me in since I was coming from out of town. Very happy! Great price for oil change! More

by KRYSTLEYBARRA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bennett
Mar 10, 2021 -

Kelly Grimsley Kia responded

Thanks Krystle, we appreciate the positive review.

March 10, 2021

Good service in and out in no time.Cars where are there before me and I had an appointment they put me in as soon as I got there. More

by JORGEBARRON0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Destiny Garcia
Mar 10, 2021 -

Kelly Grimsley Kia responded

Jorge, When we have an expeditious service department, we can take walk-ins, along with our appointments. We have the best service team in the area!

March 10, 2021

The service was quick and efficient. The customer service is friendly. The representatives try to help the customer in the best way the can think. More

by LESLLY27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bennett
Mar 10, 2021 -

Kelly Grimsley Kia responded

Thanks Leslly27 for the positive review. We try to remind customers about items that prematurely wear out in the desert's low humidity and high heat indices.

March 09, 2021

the job they did was quick and saved a lot of time, will be returning for my cars next tune up, really enjoyed my visit More

by TALLTEE7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiny , Mike Bennett, Jared "Tiny" Cannon, Alex Colon
Mar 09, 2021 -

Kelly Grimsley Kia responded

TallTee7, we appreciate your positive review for the KIA service crew.

March 09, 2021

I was happy. Alex colon is always friendly. The service was good work and fast. I will be doing the next change oil there again. More

by caslermildred
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wil Steinle, Brandon Grimsley, Frank Bonilla, Alex Colon
Mar 09, 2021 -

Kelly Grimsley Kia responded

Mildred, Alex, Dale, Destany, Mike, and Kevin appreciate you taking the time to leave a positive review for their services.

March 09, 2021

The people ate great! The service is bare minimum.. but the people , employees are kind . So I wasn't impatient or rude. It took 4 additional hours to get my car. When I was told itr was ready. Because o More

by 55555ROSEWHIT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stephanie, Mike Bennett, Alex Colon
Mar 10, 2021 -

Kelly Grimsley Kia responded

Hi Rose, we work by appointment only. And, if you're tire needed to be replace instead of fixed, it may not have been our fault.

March 08, 2021

The service department has always been professional, courteous and efficient. They are knowledgeable about what is necessary for my vehicle and have provided great service this far. More

by AFLAWHON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Destiny, Alex Colon
Mar 08, 2021 -

Kelly Grimsley Kia responded

Thank you for the kind words and positive review. Alex, Destany, and Mike will always do their best to keep you informed about your vehicle.

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