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Kelly Grimsley Kia

Odessa, TX

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443 Reviews

2603 E 8th St

Odessa, TX

79761

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Showing 443 reviews

March 17, 2021

Great service and super fast. They had me in and out in less than 45 minutes with no appointment. The service staff was very friendly and accommodating. More

by MG1283
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bennett, Alex Colon
Mar 17, 2021 -

Kelly Grimsley Kia responded

Thanks for the positive review.

March 17, 2021

Good quick response to check in car. Thoroughly checked it out. Did not call with update as expected but they did respond promptly to my call. Explained it thoroughly the problem. More

by jamese2404
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bennett, Alex Colon
Mar 17, 2021 -

Kelly Grimsley Kia responded

We want you to know that Mike and Alex are "key" assets to our business, because honesty and integrity are needed the most these days, where we live in a society where some companies just look at the numbers, and not the most important part of customer satisfaction, is having customers to satisfy.

March 17, 2021

Siempre que voy recibo buen trato ...son rápidos y eficientes en el servicio que prestan..espero sigan haciendo su trabajo de la misma forma que lo están haciendo hasta el dia de hoy... More

by RDLA1976
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Colon
Mar 17, 2021 -

Kelly Grimsley Kia responded

Tratamos de brindar el mismo servicio excelente, atención a los detalles y escuchar realmente las inquietudes de nuestros clientes, para que podamos solucionarlo correctamente a la primera. ¡El tiempo es dinero, tuyo y nuestro! We try to provide the same excellent service, attention to detail, and actually listening to our customer's concerns, so we can fix it right the first time. Time is money, yours and ours!

March 17, 2021

Dealership was fine. I have asked three times to have email address changed. Stop sending me this xx. xxx xxx xxx xxx xxx xxx xx More

by DAVID.R.GIFFIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abby Covos
March 17, 2021

Alex was amazing and very helpful with everything. The service was great as well and I didn’t have to wait to long. And i will b coming back for more service. More

by alexagriffin194
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Colon
Mar 17, 2021 -

Kelly Grimsley Kia responded

We know, but don't let anyone know or he'll get "big headed!" Just kidding, we truly feel we have the best assets in our service department and sales department, where it matters the most. Thanks for the positive review.

March 16, 2021

Yes this is Benito barley got my oil changed a day ago...I really loved the service I recieved very kind and very professional also More

by benitocarrasco580
Recommend Dealer
Yes
Employees Worked With
Abby Covos
Mar 17, 2021 -

Kelly Grimsley Kia responded

Thanks Benito for the review and kind words. See you next time.

March 13, 2021

Always courteous, helpful and friendly. Had my engine go out in my Kia last year due to a recall and staff were so quick in response and knowledgeable and I was back in my car within a week! More

by CAROLYNDBELCHER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Colon
Mar 17, 2021 -

Kelly Grimsley Kia responded

Thanks Carolyn, we sure try. Customer service is enjoyable when done right!

March 12, 2021

Kia and Honda in Odessa car dealership and service department have been a blessing for us since we've bought 3 new cars from them. Can't beat the free oil changes and state inspections. And they trul More

by KariSM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wil Steinle, Mike Bennett, Alex Colon
Mar 17, 2021 -

Kelly Grimsley Kia responded

Thanks Kari, We take care of our most loyal customers so that we earn referrals for new customers. You've bought enough vehicles from Kelly Grimsley to deserve the "RED CARPET" treatment. Thanks, Wil

March 12, 2021

Very nice and fast. Explained things as needed made things run as smooth as possible. Very Comfortable setting and all around nice people to be around More

by DANIELLEFLORES48
Recommend Dealer
Yes
Employees Worked With
Alex Colon
Mar 17, 2021 -

Kelly Grimsley Kia responded

Alex and the crew are here to serve you. If we need to improve at this please let us know. Thanks for the positive review.

March 11, 2021

Excellent service , good communication throughout the process . Timely feedback once items needed to be changed . My car was washed at the end as well as i was able to get a ride home to attend to some p More

by ABIRBAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Colon
Mar 11, 2021 -

Kelly Grimsley Kia responded

We can do this for our customers, whereas you're just a number at our competitors service departments, where your vehicle can be taken "hostage," for weeks just to be diagnosed. We take walk-ins, too!

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