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Kelly Grimsley Kia

Odessa, TX

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443 Reviews

2603 E 8th St

Odessa, TX

79761

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Showing 443 reviews

March 29, 2021

Dominique Williams helped me and she was great! And also Abby covos called back and checked to make sure every thing went good. Good place 🤘 More

by rubyram1982
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominique williams
Apr 06, 2021 -

Kelly Grimsley Kia responded

Dominique, is an experience saleswoman here, and takes care of all her customers, like family. Sometimes, we think they are!

March 29, 2021

Quick and friendly service. Only issue I had an issue was trying to get it scheduled but once I talked to someone it was painless. More

by NELSONHEATHER1987
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t remember her name but she works in the service department as a CSR. I think her name starts with a D. She was super friendly
Apr 06, 2021 -

Kelly Grimsley Kia responded

Scheduling ease is a priority and we always want to allow a little extra time for questions or concerns, otherwise we may be able to answer all the phone calls, sorry!

Apr 10, 2021 -

NELSONHEATHER1987 responded

Calls are one thing but y’all can’t answer emails either. Took almost 3 weeks to even get an appointment scheduled.

March 29, 2021

I always have a great experience when I go to Kelly grimsley. This time around there was a man who saw me and immediately went to the room with the other workers and he looked irritated and I saw some More

by DAISHA.ROYAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abby Covos, Iris Ayala, Jared "Tiny" Cannon, Alex Colon
Apr 07, 2021 -

Kelly Grimsley Kia responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything our team does for us and our customers. Hope to work with you again soon! - The Kelly Grimsley Kia Team

March 27, 2021

Great customer service!Did not have to wait long before they came to ask what they could help me with!Turnaround time of my car was less than expected!!Happy customer!! More

by edelmiratarin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bennett, Alex Colon
Apr 06, 2021 -

Kelly Grimsley Kia responded

Customers that care about their vehicles are easy to care for, it's the one's that don't and then expect miracles that we never can make happy.

March 26, 2021

Outstanding sales person! Yollyann went above and beyond. That says It all. I can’t say very much positive about this aggravating web page though. More

by MARIONBRYANT51
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yollyann
Apr 06, 2021 -

Kelly Grimsley Kia responded

YollyAnn, learned from the best! Her brother Jose Irizarry is one of our sales managers!

March 26, 2021

I have no complaints. Customer service is great! I was treated with respect and my questions were answered in a timely manner. The staff is wonderful... More

by crystalurias245
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Colon
Apr 06, 2021 -

Kelly Grimsley Kia responded

Service is what we do, doing it well, is how we operate at Kelly Grimsley!

March 26, 2021

Wonderful and friendly. I have always found the service department employees as friendly and knowledgeable. Great service every time. I have been using the service department since 2010. More

by TAT2LADY54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bennett, Alex Colon
Apr 06, 2021 -

Kelly Grimsley Kia responded

11 Years of service says a lot to us! Thank you very much.

March 26, 2021

Very friendly and quick service! No waiting around to have someone help you. I recieved a phone call from Abby before my appointment to remind me. And I recieved a phone call the day after from Abby aski More

by JHOLLAND3311
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abby Covos, Mike Bennett
Apr 06, 2021 -

Kelly Grimsley Kia responded

Abby and crew here are only here to make it happen! That's what they do!!!

March 26, 2021

Lady was very polite and helpful as soon as I walked in. Took care of me as she promised less then 1 he. Very professionally More

by GLORIA.LOPEZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I forgot her name , Abby Covos, Alex Colon
Apr 06, 2021 -

Kelly Grimsley Kia responded

We try to be polite, courteous, and expeditious when it comes to customer service here at Kelly Grimsley KIA

March 25, 2021

It is never a disappointment going an getting my car serviced always clean and fast working they always take care of what needs to be done More

by OILFIELDWIFE7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bennett, Alex Colon
Mar 25, 2021 -

Kelly Grimsley Kia responded

Not that we don't hear this often, but it's always great to deserve it. Thanks for your business and for letting us maintain your KIA.

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