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Kelly Grimsley Kia

Odessa, TX

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Reviews
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443 Reviews
Call Dealership (432) 332-0441
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2603 E 8th St

Odessa, TX

79761

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Showing 443 reviews

April 12, 2021

There had been an issue with service the first time we took it in to Kelly Grimsley. They more than made up for it this time. More

by kgcasto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Wise, Alex Colon
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Apr 13, 2021 -

Kelly Grimsley Kia responded

We sure try to do the best we can with every situation, but sometimes even we are human, and make mistakes. Thanks for letting us take care of your concerns properly.

April 09, 2021

They are very nice and get my vehicle tooken care of and they go over everything that they did to the car I am always happy More

by WHEELERAARON96
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Colon
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Apr 12, 2021 -

Kelly Grimsley Kia responded

Thanks Aaron, we appreciate the 5 STAR review.

April 09, 2021

Good salesman and great service department. I got a new engine and Alex kept me in the loop. Alex was great and very helpful. thank yoi More

by Anson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bennett, Alex Colon
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Apr 12, 2021 -

Kelly Grimsley Kia responded

Thanks Anson, glad your happy with our company and service.

April 08, 2021

Great customer service . Fast and friendly makes the visit go smooth . Took the time to explain everything that was going to be done on my vehicle More

by DESTINYPARKER38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abby Covos
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Apr 12, 2021 -

Kelly Grimsley Kia responded

Distany, thanks for the 5 star review.

April 08, 2021

Took my vehicle to get drive belts. The guys were really great. They worked fast and acurate. My car was ready way before they said it would be. More

by ENRIQUEZCH.1977
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bennett, Alex Colon
Report | Print
Apr 12, 2021 -

Kelly Grimsley Kia responded

Enrique, thanks for the review.

April 06, 2021

Members of service department was very polite and attentive. Work was done quickly and efficiently. Destany was very efficient at explaining work that was needed now and possibly in the future. More

by JJWASH65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Destany Garcia
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Apr 06, 2021 -

Kelly Grimsley Kia responded

Thanks JJWASH65, we appreciate taking the time to post a review. Destany, Alex, and Mike are ALL "top notch" service advisors performing very important duties as liaisons for customers and mechanics to communicate.

Apr 12, 2021 -

Kelly Grimsley Kia responded

Thanks for the positive review

April 03, 2021

Always have a friendly word a friendly face always courteous always smiling always asking is there anything else can they do for you and always giving you a good thank you very much More

by ORTENSIAWILEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Colon
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Apr 05, 2021 -

Kelly Grimsley Kia responded

Alex, seems to do his job very well, obviously as he gets the majority of the 5 STAR reviews. He works hard, as does everyone else here at Kelly Grimsley whether it be service or our sales department. We're ALL like family here because we spend that much time together assisting customers like you.

April 02, 2021

I had excellent service !! In and out with no service I had excellent service !! In and out with no service issues !! Tire rotated and oil change. I was out with in a hour which was very important. More

by SMKELLY55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Colon
Report | Print
Apr 06, 2021 -

Kelly Grimsley Kia responded

Excellent, we like to hear that as much as possible, SMKELLY55!!! Your time is very important to us.

April 02, 2021

Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great. I must say requiring 25 words is a bit much. More

by AMANDARAMOS432
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank's son, Frank Bonilla
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Apr 06, 2021 -

Kelly Grimsley Kia responded

Amanda, I looked into the "required 25 word minimum" because I thought I should lower it, so after trying myself, I contacted DealerRater to see if they had to. Unfortunately, they can't either because of Google's algorithms, 25 words are needed for data related information. Thanks for leaving your positive review.

April 02, 2021

Great service! By the way, I am interested in a 2021 Kia Sorento in Passion Red!!! Let me know when you get more models! I would love a test drive. More

by SAORNELAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Destiny
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Apr 05, 2021 -

Kelly Grimsley Kia responded

Sara, we appreciate your 5 STAR review for Destany Garcia (Service Advisor) that helped you last. We appreciate ALL the reviews we receive. By the way, we have your 2021 KIA Sorento S AWD (Passion Red) destined to arrive mid-May!!!!!!!! MSRP is around $36,880

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