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Kelly Grimsley Kia

Odessa, TX

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443 Reviews

2603 E 8th St

Odessa, TX

79761

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Showing 443 reviews

August 18, 2021

I definitely would not recommend this dealership. They screwed us over on the contract. Told them if they knocked off another 600 we'd take it and they did. They told us we HAD to register the car where m More

by Kitanagallardo
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jared "Tiny" Cannon, Indira Orona
Sep 28, 2021 -

Kelly Grimsley Kia responded

Our team has acknowledged this review.

August 11, 2021

They come to you as soon as you park. Every time I go They come to you as soon as you park. Every time I go they have always been very nice, professional and don’t take for ever. More

by J.RUBYNABOR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bennett, Destany Garcia
Aug 16, 2021 -

Kelly Grimsley Kia responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. - The Kelly Grimsley Kia Team

August 11, 2021

Fast and professional. The gentleman that helped me was very courteous. My issue was resolved very quickly and the service man explained to me in terms I could understand what was done to my Telluride More

by DCANO467
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I didn't catch his name
Aug 16, 2021 -

Kelly Grimsley Kia responded

Thank you for this amazing review! We really appreciate your business. - The Kelly Grimsley Kia Team

August 04, 2021

They did a very good job and the employees were very courteous.They also did a very good job at washing my car.Great job More

by A_M_S_74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Destany Garcia
Aug 06, 2021 -

Kelly Grimsley Kia responded

It is always our goal to earn your 5-star rating. However, it seems as if we came up short this time. We would very much appreciate learning more about your particular experience and what we can do to earn those 2 additional stars in the future. We look forward to hearing from you. Thank you! - The Kelly Grimsley Kia Team

July 29, 2021

Very prompt service and great customer service skills. Good to keep you informed and thoroughly goes over the service completed afterwards. Easy to get in and out. More

by JULIEH00PER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Destany Garcia
Aug 03, 2021 -

Kelly Grimsley Kia responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. - The Kelly Grimsley Kia Team

July 29, 2021

Our sales lady, Yolly Ann, gives the best service. She follows through with whatever she says she’ll do. We’ve bought 3 cars from her. More

by MARIONBRYANT51
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yolly Ann
Aug 03, 2021 -

Kelly Grimsley Kia responded

We appreciate you taking the time to share your feedback with us! We work hard to make sure our guests have an unforgettable experience. We will be sure to pass along your kind words to the team and we look forward to seeing you again. - The Kelly Grimsley Kia Team

July 26, 2021

The technician was very polite and knowledgeable about what’s going on with my car and possibly in the future. The you g lady was also very friendly. More

by Linda Carrasco
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Destany Garcia
Jul 28, 2021 -

Kelly Grimsley Kia responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! - The Kelly Grimsley Kia Team

July 23, 2021

Need more people but all in all employees were great got to me quickly and they were done in a timely manner way to go More

by MICHELLEMORENO.MM77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Destany Garcia
Jul 28, 2021 -

Kelly Grimsley Kia responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. - The Kelly Grimsley Kia Team

July 22, 2021

Our sales man was very respectful and listened to all my do and don’ts! He was able to get me in a vehicle I could afford More

by ASHLEYL13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Esparza
Jul 27, 2021 -

Kelly Grimsley Kia responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! - The Kelly Grimsley Kia Team

July 16, 2021

Great custom service friendly sales people. They take the time to make sure you get the Vehicle your looking for . Clean Establishment. Willing to bring you your car and paper work. More

by STEFFYK81
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Marin
Jul 21, 2021 -

Kelly Grimsley Kia responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. - The Kelly Grimsley Kia Team

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