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Kelly Grimsley Kia

Odessa, TX

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443 Reviews

2603 E 8th St

Odessa, TX

79761

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Showing 443 reviews

September 03, 2021

Spent almost an hour waiting for an oil change, only to find out my car was not touched at all!! Fluids were not filled.a More

by elodiacarrillo744
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Destany Garcia
Sep 20, 2021 -

Kelly Grimsley Kia responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. - The Kelly Grimsley Kia Team

September 02, 2021

We have very good care whenever we come to the service dept. The young lady that took care of us on 8-31 in the morning was awesome. She let us know about a recall on a part in our Kia and we made the app More

by SUE.GONZALES17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Destany Garcia
Sep 08, 2021 -

Kelly Grimsley Kia responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! - The Kelly Grimsley Kia Team

September 02, 2021

Fast and friendly service, answered every question I had. Offered me for a shuttle ride to work or home, friendly sales persons and managers. Always excellent More

by AIDAMARY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bennett, Kevin Wise, Milton Williams, Destany Garcia
Sep 08, 2021 -

Kelly Grimsley Kia responded

Thank you for this amazing review! We really appreciate your business. - The Kelly Grimsley Kia Team

August 27, 2021

Esto es lo k me cae mal de estás encuestas no se conforman solo con las estrellas kieren k te pongas a escribir reseñas esto me cae muy mal El servicio es exelente de eso no cabe duda More

by luistarin1212
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Destany Garcia
Aug 30, 2021 -

Kelly Grimsley Kia responded

Gracias por sus comentarios. Sinceramente, The Kelly Grimsley Kia Team

August 26, 2021

They are nice and quick to get you in , but take so much time to get it out ☹️ I just wish it was a tad bit quicker. More

by liliana_arandas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Wise
Aug 30, 2021 -

Kelly Grimsley Kia responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. - The Kelly Grimsley Kia Team

August 25, 2021

Kelly Grimsley and staff are absolutely amazing thank you. The staff are very friendly and always provide a pleasant visit. Always a clean lobby and dealership all around More

by SIERRAJORDAN73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bennett, Kevin Wise, Destany Garcia
Aug 30, 2021 -

Kelly Grimsley Kia responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. - The Kelly Grimsley Kia Team

August 24, 2021

The technician left the inside of my door really dirty and my steering wheel was the same way. Other than that everything was good. customer service was good. More

by RUBYLERMALASCANO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Wise, Destany Garcia
Sep 28, 2021 -

Kelly Grimsley Kia responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. - The Kelly Grimsley Kia Team

August 20, 2021

I’ve always been impressed with the staff and how well they take care of you. I’ve been working with them for 5 years now. More

by CASSIE_BARBER164
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Destany Garcia
Aug 25, 2021 -

Kelly Grimsley Kia responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. - The Kelly Grimsley Kia Team

August 18, 2021

The staff in the service department have always made me feel welcome and important. They complete the services in a timely manner, and do a good job. More

by DOGGOMATICAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Destany Garcia
Aug 23, 2021 -

Kelly Grimsley Kia responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. - The Kelly Grimsley Kia Team

August 18, 2021

They are always very friendly and very quick i take my car every time i travel for work and i will not go no where to get my car service but to kelly grimsley More

by Angela Odell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Destany Garcia
Aug 23, 2021 -

Kelly Grimsley Kia responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. - The Kelly Grimsley Kia Team

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