Kelly Grimsley Kia

Professional and courteous staff. They offer complimentary shuttle service. Service department clean, fast, and knowledgeable about my service needs. complimentary shuttle service. Service department clean, fast, and knowledgeable about my service needs. More

Everything was awesome and done in a well and timely matter! Greatly appreciate their help! matter! Greatly appreciate their help! More

The sales men where very cooperative and attentive to our questions. The service center is always great that’s why we wanted to stick with another Kia and buy from this dealership again. questions. The service center is always great that’s why we wanted to stick with another Kia and buy from this dealership again. More

Professional, courteous, cognizant of my time. This is the experience I always have at Kelly Grimsley Kia. the experience I always have at Kelly Grimsley Kia. More

I have purchased three vehicles from here and your sales team and your service department are excellent,reliable,fast and professional team and your service department are excellent,reliable,fast and professional More

I take my kia soul for service, they offer shuttle so yo can go to work, but usually they are super fast to do it so waiting is a great option can go to work, but usually they are super fast to do it so waiting is a great option More

For the most part, the experience was acceptable, but I did have a few concerns. First, the van wasn't very clean. There was a clump of something on one of the floor mats that easily crumbled off when I did have a few concerns. First, the van wasn't very clean. There was a clump of something on one of the floor mats that easily crumbled off when I scraped it with my fingernail. There was also garbage still in the van even after they washed it when I made the purchase. Furthermore, the day after the purchase, we got in the van and it wouldn't start. After checking under the hood, I found that the positive battery cable had come loose from the battery. I also noticed that there was a penny between the connecter and terminal that appeared to be in use as a shim. Also, we waited for over an hour to take care of the financing portion of the deal. We were sitting in a lobby, doing nothing while we waited. Basically, our salesman dropped us off and didn't check on us again until we went to retrieve the van. Finally, the salesman wasn't prepared to attach the temporary plates to the vehicle, so we had to do that ourselves the next day. Individually, these things aren't a huge deal (after tightenting the positive battery cable, everything is working properly), but to me it indicates a lack of attention to detail and an apathy about the customer experience. More

I no longer live in Texas, but when I did I knew Dion to be the most knowledgeable, helpful, and courteous salesman at KGAG. His character is flawless, and he's not the pushy type we all hope to avoid. His be the most knowledgeable, helpful, and courteous salesman at KGAG. His character is flawless, and he's not the pushy type we all hope to avoid. His service after the sale as well can't be beat. More

Excellent service they performed and incredible service on my car. Been using they service since we bought this car in 2015 and been never disappointed on my car. Been using they service since we bought this car in 2015 and been never disappointed More

No issues with the service. Didn't take too long to do the oil change. the oil change. More